I called CALFO one day after I smelled a burning/metallic smell coming from some of my furnace vents. The temperature was going to be in the 20s for the next few days, so I needed to get whatever was wrong fixed ASAP. They were able to come out the next day (a few hours later than I was anticipating) and check out the furnace. It turned out that the blower motor had died, and they quoted me about $900 to replace it. That seemed high to me, but I needed a fix and it seemed a bit too much of a pain to do it myself, so I just sucked it up and paid it. The tech was nice, the blower motor was replaced in maybe an hour or so, and my furnace was back in action. However, I soon realized (as I suspected) that I had been price gouged pretty badly -- after some Google research, I found that a blower motor replacement tends to be around $450 up to maybe $600, so it seems I had been overcharged by quite a bit. Ultimately they did good work, but it's probably worth it to shop around for better prices if you can. read more

Never again. TL;DR; Calfo did an incomplete / incorrect diagnosis, costing me $2400 in repairs that fixed nothing. Wanted another $2000 on top of that to do additional repairs. Owner not empathetic to the position I was in; Wouldn't budge on cost. Weird MVP program you must join to get basic things you'd get included anywhere else. I ended up needing a whole new system and had it done by someone else for less. The Diagnosis and Estimate: I have electric heat at my house with a heat pump. I called Calfo because my heat pump was not warming my house up whatsoever, despite running constantly. The tech (Dylan) who was polite enough, did lots of testing and determined in his view that the root cause was a bad reversing valve. He told me it would be $2400 to fix the reversing valve (which I learned is a 100-200 part). I was stunned, but begrudgingly agreed to the repair as it seemed to be the only known issue and I would avoid needing a new system, which Calfo charges in the range of $10-11k to do. The "Fix": Two techs came to repair the reverse valve. It took them roughly 4 hours. They fired up the heat pump and, after about 20-30 minutes, gave me grim news. The heat pump was still not operating well. They had "now" determined that the TXV expansion valve was also bad and needed replaced. The cost? $2000 extra. I was very upset, both that the issue with the TXV was not spotted in the first diagnostic, and that I was not warned in the first place that there could be potential for further issues. I would have NEVER agreed to a $2400 repair if I was told there was even a slight chance that this would not fix my problem and I'd have to pay another $2000 to again 'maybe' fix things. Conversation with Owner: I figured I'd talk to the owner and get a discount on the second repair, considering they were at least somewhat responsible for this misdiagnosis and failure to provide me the right information to make a decision. It took several days to get a call back, and I got nowhere with him. He would not budge on the $2000 price tag to put in a $100-200 part. He insisted that the "computer" tells him what the job costs and their is no wiggle room. I find it odd that the owner of a business can't cut any margin to help out a customer that has already given them a substantial amount of money. All I wanted was 50% off the new repair and he wouldn't do it. All he would do is give me a small discount on a new install (which they charge around $11,000 for). I asked to send me an estimate for the lowest SEER rated system they install. I never received one. He also insisted that I could use the heat pump, it just wouldn't work as well as it could. This turned out to not be true, as I ran it for hours and hours after the repair and my house would not heat up. In the end: I ultimately decided to eat the $2400 and call someone else. Not only did they confirm the TXV was bad, they also suggested that the reverse valve installed by Calfo was already showing signs of malfunction. They highly insisted on a complete replacement at just $7000 for a 14 SEER system. No gimmicks. No silly MVP program. 10 year warranty. I cannot recommend Calfo. They screwed up and have to know it. Mistakes happen, but as long as you own up to your part in it and rectify the situation, you are okay in my book and I'll write you a great review. After giving them the chance to make things right, they simply wouldn't. The right thing to do would be to give me a full or partial refund since the repair didn't really resolve anything. read more

I had first used their website to schedule an appointment for a furnace tune-up, but when no one had contacted me for several days I ended up calling. I was scheduled for service the next day for between 10 and 12. That morning Dylan called and said he thought he might be closer to 12, but then called back to say he would be here by 10:30. During the tune-up Dylan discovered a faulty part and showed me the old one, a new one and the difference in working between the two. The part was $100 and the tune-up was $80, but for $200 total Dylan performed all the work and signed us up for a spring AC tune-up and another fall furnace tune-up. Overall I was very happy with the service. I only gave them 4 stars because of the website mishap. I would definitely recommend them to others! read more

I am super grateful for the fast services provided by Calfo, especially Christian R. We needed emergency heating services during one of the coldest days and the height of a recent snow burst blanketing the city. But that didn't stop Calfo. They answered my call on the first ring, took down my name, phone number and address. Within minutes, I received a text alert that Christian R. was on his way and estimated an exact 54 minute window! :D I'm so glad I called Calfo, even after attempting a call to a few other heating companies, with one providing an estimated 12 hour window. Christian R. traveled from the South Hills to the East End in treacherous winter conditions, crossing bridges/tunnels to provide excellent service and value. We were back in operation in short order and Christian R. checked off all the boxes before he left. I felt confident and grateful for the reliable, responsive and quick service that Calfo provided at a time when waiting overnight, as quoted by a competitor, was an unfortunately disappointing alternative. read more

Even 1 star is too much for these guys.I had a new furnace installed. Before the warranty ran out it kept running and would never shut off unless I turned it off. Called to see if they could come out and fix the problem and wanted to charge me 200. Owner is ignorant and rude read more

In June of 2020, I wanted to have a new furnace with a humidifier and central air installed. To start my research on HVAC companies, I used google search. Calfo came up number one with 4.8 stars. Now, I wonder how did they achieve 4.8 stars. My experience cannot be the first. I remember going to the website and seeing a deal "Up to $1,500 off a new HVAC system". I clicked the coupon and made the appointment. After the sales guy and met and received quote, i mentioned no discount was appled. He told me that that is only for units $10,000 and up. I was spending around $7,500. The web coupon had no contingency. I forced the issue and comprised with a $300 off. But, really I could not have been the only one to see the coupon, but I did help them realize their website needed fixed!! I went thru with the installation. All the technicians were nice and courteous. I just wonder now how much experience they have with installation and pivoting when unexpected items happen. More training is needed. Next, there were items just not correct. Here are a few that made this a poor installation. * Whistling sound (which means air leakage). They did come out and sealed a leaking area around the humidifier. * The basement was colder than the first floor. I felt around the installation to find all the seams from furnace to ductwork were leaking large amounts of air. This should have been sealed during initial installation. Not only poor installation but made the units efficiency very poor during the 90 degree weather. Dylan did come out to fix the former installers poor installation by adding HVAC tape and sealant caulk. But, even after he so called fixed it, I ended up adding more aluminum foil tape to get ALL the seams. If you did not read any further I wanted you to know the above account. Here are other Items during installation I had to coach the installer on the aesthetic part of the job. Such as: * When asked if they were going to drill the hole from the air conditioner into the basement, the assistant pointed up to the brick part of my house, 8 feet high, instead of drilling down at the foundation where the air conditioner would be sitting. I told them I did not want the pipe going up the outside of my house and to drill 1 foot off the ground. But, if I was not there, they would they have run the pipe 8 feet up the outside of my house and then into the basement. * When drilling the hole on the outside of my house for the exhaust, he made a mess of it, breaking and pushing brick back, then adding a lot of cement to cover the damage of the crack brick underneath. Very sloppy work. I would think that if someone had experience, then the extent of the damage drilling the hole would not have occurred. Furthermore, you could see light from my basement to the outside. Found out that no sealant was used around the exhaust pipes to make sure it was air tight. * When installing the thermostat, Furthermore, the assistant put tools on my credenza. Did not even ask if there was anything to cover it so it would not get scratched. I got up and put a towel underneath the tools. They did not even attempt to clean up the floor of the debris from pulling a new electrical wire. Dealing with the brick on outside of my house, I did talk to Tim Calfo but did not know if i should trust his installer to do masonry work but agreed to give them another chance. The final brickwork is Ok, since Dylan was open to talking it out and taking feedback to the corrective work. I also kept checking in to see the progress. In conclusion, seems they are willing to come back and fix the mistakes but really all this should not have happened. Such a bad experience. I was told by Tim Calfo (owner) that nothing would make me happy. What would make me happen is that the work done correct with only very minor incidence. I'm sure they will ignore this or come back at me for just expecting way to much. Good quality is not too much to ask. Now, in January 2021 only for months of using a condensation pump, it started to sound loud and grinding. I thought that i had to go back to them because of a warranty. Glad to hear I did not have to have them service the issue and that any Heating and Cooling can service the furnace. So, take your chances or go elsewhere. read more

I had exterior line coverage, which contracted Calfo to come out. They relocated and replaced my exrerior water line. Since the city was replacing the main lines in the streets, i had to wait to get the new line tapped in. Calfo left the water line hanging out of the front yard. They never came back or returned numerous messages left. Once the new line was tapped, i had to have another plumber move my water meter or i wouldnt have had water. They were also paid to replant the grass, never did. I was told that I needed all these extra valves on my meter to be up to code and i had to pay $450...but the 2nd plumber said they were already on there. Their employee, Pete, had trouble getting a hold of their tree removal service. After several messages left, i gave him the number of someone i knew. Pete left Calfo....and Tim Calfo refused to pay my tree guy anything after the work had been done. They got paid almost $8,000 for this job and did a fraction of the work. read more

Calfo offered to do a free inspection of my home plumbing. The plumber, Ryan Kyle, was very professional and courteous. They found the wax seal needed replaced in guest bath. Job was done well. However, it cost $336. I was told I would also get a 10% discount. An online search revealed that this should not cost more than $200. I guess this is what I get for "trusting" something free and not getting a second price. Very disappointed! read more

I have used Calfo Heating & Air Conditioning twice. Fast, efficient, service, at all hours. I have had the same service technician each time (Jake). He is knowledgeable, highly skilled, and professional! My furnace is old, and I'm trying to keep it going as long as I can. He was able to quickly diagnose the issue and properly repair it, both times. Their rates are reasonable. Based on my personal experiences, I would highly recommend Calfo, and their service technician, Jake. Today is one of the coldest days in years, but I am now warm, and can sleep soundly! read more

Quick friendly scheduling by customer service for AC repair emergency.. Called for repair & Dylan & Dom the repair crew arrived quickly within an hour. Fast, courteous and very honest. Showed me exactly what was going on and gave me realistic options, did not try to sell me something I didn't need to get my air conditioning working again. Dylan & Dom performed all the work and explained the issue with the ac unit and gave their recommendations. Discount given for diagnostic & repair & signed up for a spring AC tune-up and another fall furnace tune-up. Highly recommend Calfo for AC repair.very prompt, kind and seemed knowledgeable about the ac unit. read more

Contacted them early this morning when my furnace was not working and it was negative temps outside. They were out in a few hours and fixed it and is working great. They were great an straight forward. Highly recommended them with their fast and quality service. read more

Would not recommended to do business with this company. They've ripped me off and my attorney send them a letter. To date they have not responded and we are moving forward with the next step in the legal process. read more

I have had repeated problems with Calfo. Will never use them again. Twice they created problems in my furnace while doing their "free" inspection, and generated huge bills for me. I had other contractors check their work, and found that they had created a problem that they they wanted to charge me big bucks to fix. And, they refused to honor their guarantee after I reported them to the BBB. Left me with a huge bill. Stay away. read more

Even one star is too high a rating for this group. To make a long story short--they installed a new thermostat in my house on Friday. After Jason left, I noted that it was not working properly. I called and spoke to Tim. They came back on Monday to fix the issue with the thermostat and left me with a thermostat that was not working at all. MY DISABLED SON AND I WERE LEFT IN A HOME WITHOUT ANY HEAT. They DID NOT ANSWER PHONE CALLS OR VOICEMAILS LEFT NOR DID THEY RESPOND TO MY TEXT MESSAGE. The temperature went down to 24 degrees the last couple of nights and we had no heat until I got someone to install a new working thermostat today. In spite of everything, they had the nerve to put a charge of $261.00 through on my credit card. Well, Tim, I am looking for a full refund. A coupon for a free furnace checkup is not going to remedy this situation. You have a 100% Satisfaction Guarantee on your invoice--now is the time to honor it. read more

Never again will I use Calfo, what should have cost me 50.00 cost me over 1000.00, the technician wad professional and personable, but he was directed by the front office, we found out later this could have been done much less expensively and we will never call them again. What a rip off!!!!!!! read more

We had 2 separate, unconnected events happen within a few days of each other. The first event was our reserve tank on the water heater failed. The second event was a worn capacitor caused the blower to malfunction. In both cases their technician Christian diagnosed and fixed the problems quickly. We haven't had any issues since. read more

Had a problem with the heating system at my house on a cold Saturday afternoon. Got contact info for Calfo from a friend who had used them in the past and recommended this contractor. After a brief phone conversation with them they showed up within the hour and quickly fixed my heat. Would highly recommend this company. read more

We are new homeowners who live within a tight budget and don't have a lot of extra money to throw around. When facing our first problem with our hvac unit we originally went through our home warranty company who sent out an hvac company who turned out to be inadequate to service our hvac needs on multiple visits. Frustrated, we began researching other companies and discovered calfo. They were very receptive to our call and arrived the same day to diagnose our problem. Tim was our service tech and handled the situation very professionally. Our expectations were exceeded. The second time Tim came out was after our basement was severely flooded he was there the very next day after our first initial phone conversation and again went above and beyond to help service our hvac needs. We couldn't be more happy with calfo and more specifically Tim and the way they handled our hvac problem, they were reasonably priced, and most importantly treated us like people rather than just customers. read more

We had a Heating Furnace issue where the Inducer Motor needs to be replaced. We knew the Inducer Motor was faulty. I had called Tim and the appointment was made to come and Fix it. Dylan came and just fixed the Inducer Motor. It hardly took 15 minutes to replace the motor. I was charged $950 for the Motor + $149 for service call and was told that if I took the $199 service maintenance for 1 Year the Service call will be reduced to $79 and would get a discount of $100 on the Motor. I did take the Maintenance Plan for 1 Year by paying $199 + $79 for service call + $850 for the Inducer Motor. I had paid the money without checking the actual price of the inducer motor. The Actual Price of the Inducer Motor was not more than $380 anywhere and thru Amazon we can get it for $280 and at Sears it was quoted for $315. CALFO has charged three times the actual charge of the Motor. I had ben calling Tim for a refund and he has ben avoiding my calls. I have decided to make a complaint against CALFO if I don't get a response this week. This is a real cheating, taking advantage of the situation and people's ignorance. Regards Raj read more

I was referred to calfo by an online service, and I contacted them next day to make an appointment. On the day of the appointment, I was running late getting home so I gave them a call to let them know that I would be there. The person that I spoke with didn't seem to know that I had scheduled an appointment. They did show up although quite late. After I described the problem, the tech said it sounded like the control board, went downstairs and plugged the fan output into the 120v in line and confirmed that it was. I was then quoted $900 for a control board replacement. I didn't know how much this should cost so I made an appointment. After checking online, the highest price that I was seeing in my area was around $500 for the same job and the replacement part alone was $46. I cancelled the appointment, ordered a board and figured I would install it myself. It was about a 30 minute job. When I cancelled the appointment, they told me that it was $140 for the diagnostic which still seemed a little high, but I said okay that's fine and gave them my credit card info so they could charge me. When I received the bill, they had charged me 149.99 for the diagnostoc plus a circuit board restocking fee of $80. All in all, I would say save your money folks. There are much better options. read more

A home warranty service sent this company to replace our electrical service entrance, which, we later found out, was in worse shape after they replaced it. It is dangerous and has to be completely replaced again. They didn't install ground wires; they cut the old ground wire and left it sticking out in the air. I get shocked each time I plug in my washer. They used old entrance cable which has a cut in it and which looks like it had been salvaged from another house. They didn't put it in conduit, leaving a hole at the meter box which allowed water to run in it. They crimped the wires instead of installing the bolt and screw, making it possible for a strong wind to pull the connection apart. They did the work on Sunday so they could get away with not calling the power company to pull the meter. They failed to call an inspector as they assured us they would. These guys should not even be allowed to change light bulbs! read more