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    Caldwell Paul E MD

    1.0 (1 review)
    Open 8:00 am - 5:00 pm

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    10 years ago

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    OrthoVirginia

    OrthoVirginia

    2.1
    (54 reviews)
    2.9 mi

    I LOVE my doctor (Dr. Herring) at OrthoVirginia, but I don't think I'll ever go back due to the…read morebilling office. - There is no billing office onsite. Everything is via email and if you have questions, you have to go through an outsourced billing/support company. They couldn't understand me (they weren't native English speakers) and they refused to escalate my case to a manager. - I spent THREE months with support trying to get them to see they had my bill incorrect and couldn't get anywhere. I myself had to finally research how to escalate it and get someone to listen to me. - Sure enough, they forgot to include how much I paid as a deposit on the surgery before the procedure. Simple enough - but took THREE months of run around. - In the meantime, I was receiving emails threatening to send my account to collections. I wasn't being negligent, I was consistently pursing support to get an answer, but nobody knows what anyone else is doing. They just send automated late notice/collections notices out without regard for if the patient is conversation with the billing office about the problems. This was by far the worst billing experience I've ever had. It took months to get to talk to someone who was English speaking and higher up than the contracted customer support/billing rep. If there had been a local office where I could go in with the bills they were sending me, and sit with them and SHOW them what my receipts paid showed versus what they were showing, etc. AARGH. As much as I love Dr. Herring, there must be another excellent orthopedic physician at an office that has better billing/customer service. It has now been SIX months past my surgery and I'm just getting to the bottom of things. The hours I have put into this are ridiculous, unnecessary, and disrespectful to the patient/consumer. Do better Ortho Virginia.

    I went to their office at 7650 E. Parham Road. I had excellent care there for physical therapy. I…read morewould definitely return there when these services are needed again. Devin and crew are incredibly capable and caring.

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    Christopher K Kim - OrthoVirginia

    Christopher K Kim - OrthoVirginia

    2.3
    (3 reviews)
    5.0 mi

    So, I could write a book on how much we love Dr. Kim! But for the purposes of this review, I'll be…read moreas brief as possible. When my daughter was diagnosed with scoliosis at age 12, we interviewed 1/2 dozen doctors before choosing Dr. Kim. What drew us to him was his professional demeanor yet personable bedside manner. He is impeccable is his appearance and is healthy and fit. (Some of the other doctors we interviewed were not, I mean, if you can't take care of yourself, how can you take care of others?) We were impressed by his knowledge, his gentleness and his patience. He answered my barrage of questions and put us at ease. When the time came for my daughter's surgery, he quelled our nerves and we felt completely confident in his expertise. Without going into too much detail, the surgery went great, my daughter's back is beautifully aligned and straight, and her stitches looked like they were made with a sewing machine, perfect. My daughter is now healed, almost 22 and has been discharged from Dr. Kim's care, but we still visit him regularly and thank him for his contribution to our daughter's health! She and Dr. Kim are BFFs! And he will always have a special place in our hearts! And yes, he always has her back!! I brag about Dr. Kim to everyone I know. I trust him implicitly. He quite literally saved our daughter's life and he will forever be our super hero. A million stars!

    Horrible bedside manner. Not sure why he even sees children. He rolled his eyes when I told him why…read morethe pediatrician referred my 15yo son. As an RN, I asked him to actually look at my son's back as it didn't appear he planned to do any type of physical exam or assessment of the actual patient. After I said something, he did a minimal exam and was in the room for about 4 min. We didn't get to ask all questions. Would not recommend this physician to anyone I know. Plan to let our pediatrician know that he is not a good referral for children or anyone that wants a decent exam and time discussing issue(s). Tag: pediatric care Update: One year later and we are calling back to OrthoVirginia for an appt for same issue. First doctor available was Dr. Kim... no way! Look up his reviews. Of course his scoliosis has gotten a lot worse with sudden growth spurts in the last year. Since Dr. Kim would not xray his back, they'll have no way to compare how much worse it is. He obviously got no treatment last year and we were smirked at while belittling pediatrician for sending him and dismissed. This year, the curvatures in his back are a lot more noticable and he's having issues and pains associated with scoliosis. Wish this had been caught soon. I don't write many reviews, but as someone in health care, I can't recommend anyone see this doctor.

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    Our hero!
    Our hero!
    Dr. Kim rocks, he takes great care of our family! He always has our back!!
    Dr. Kim rocks, he takes great care of our family! He always has our back!!
    He's the best!!

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    He's the best!!

    Caldwell Paul E MD - orthopedists - Updated July 2026

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