It seems like everyone is complaining about the same issue, so you'd hope they would learn how to…read morefix it. After getting in an accident, I had my insurance company make a rental reservation at this particular Enterprise because it was around the corner from my repair shop. After Enterprise called a couple of times to confirm (one time at 7:30 am, which is a little extreme), I trusted the process would be easy. I told them what day/time I would be coming to pick up my car and followed through. Once I checked in, they let me know that cars were on their way from Homestead (what?!) and that myself (along with six other people) would have to wait until they arrived. I waited about 20 minutes and was offered a minivan, unless I wanted to wait another two hours for more cars. I couldn't have cared less about the "cool factor," but was a little nervous to drive such a big car. I didn't want to wait, so took it (and the Capri Sun garbage that had been wedged in between the driver seat and console). Thankfully, my repairs only took a couple of days, so I could get rid of that minivan quickly! I will say that the people actually working there were super friendly and they picked me up and delivered me back to my repair shop in a timely manner. If only that kind of service could carry over to when it comes to actually getting the car you reserved at the time you reserve it for.

I get it. Lots of people traveling during the holidays. But the wait time in line was ridiculous…read moreeven by busy holiday standards. AND, the self-serve check in kiosks were all "out of service". They had to make announcements to everyone in line, that they would not be able to accommodate anyone walking up trying to reserve a car, and that they would only honor the existing reservations previously booked. We had an existing reservation for an intermediate car -- and they said they didn't have that available. So we could either wait until someone else turned in an intermediate car (which they could not guarantee when that time would be), or to downgrade to a compact and they could not adjust for the price difference.

This was the worst car rental experience EVER and it wasn't the fault of the SINGLE employee…read moreworking. I made a reservation for a 12 noon pick up of 2 SUVs. The 800 reservation team made it simple and were helpful The disconnect came at the POINT OF SERVICE. Only one lone employee handling both reservation and returns. What complicated is that is was a kiosk In middle of the hall in a very busy Miami International mall. At one point there were 8 customers demanding her attention. Added bonus was She also handled both budget and Avis reservations No privacy, very poor workflow. When asked she stated the other employee went home sick. Thus customers were interrupting each other. When we finally were helped they had one SUV ready and a dirty trashed,dented minivan. She did not have the staff to turn over the vehicles. They couldn't deliver on what was promised. We wasted 1 hour and $25 uber ride. My friend and and I have 13 very disappointed people between us who were u able to site see in beautiful Miami. Again , I don't blame the employee what so ever. Thanks for trying Ms. Avis is at fault Revamp the POS. Never again for Avis or Budget JtR. San Francisco, California

So this was the worst experience of a rental car I've had. I am currently typing this while the…read morerepresentative is on the phone with either his boss or some sort of IT. He doesn't understand the system. And has taken currently 10 minutes since I have been waiting. When I rented the car he kept saying he's new and doesn't know what he's doing. I was given a car covered in dead bugs, smelled of cigarettes, and at half a tank. He didn't right any of the gas or mileage on the contract slip. Currently he is still talking to whoever is on the other line trying to solve his computer issue. Do better in hiring and training. Cause you are chasing away customers with this kind of work ethic.

Great car, busy but friendly people. Wish they had better hours on weekends, but my experience was…read moreexcellent.

I wish I could leave a zero. It is my partner and I's honeymoon and he is 21. I am 34. First he…read moretried to Pull a bait and switch. We were given a quoted price and then they raised the price since he's 21 Even when the price was well established. The employee was not only rude but he tried to change the price 3 times to get more money out of us. I then decided I would go ahead and rent the car myself but they wouldn't allow me to use our joint credit card that I am on myself but since it has my partner's name was on the card first they wouldn't allow not allow me to use the credit card with my license. They did everything to squeeze every penny out of us. We decided to leave and instead uber for almost our entire trip. I talked to a few other car rental places with more reasonable prices but still outrageous. Do yourself a favor and don't bother with this scam. Something that was supposed to help Us with our special stay in South Beach turned it into an unnecessary hassle and nightmare.

The best! Quick answers, 0 problems. Great service, the car was in great condition as promised. No…read moreproblems at the time of returning the car. I fully recommend them and if I ever need them, I will use them again!

fantastic highly recommend them very professional and very courteous! I would tell anyone if you…read morehave anything do with on your car to take it there.

These people are SCAMMERS!! If you point out the flaws in their work, they try to bill you for…read moreextra stuff to cover the costs of having to fix the terrible job they did in the first place!! Go anywhere else but here!

Called them up to sell my old car. They were very informative, fair and honest. They gave me a…read moregreat price and they picked up my car on time as promised.

From the owner: Prestige Junk Cars is an owned family business operating in South Florida for several years now…read more Our company specializes in buying junk cars, used cars, wrecked cars , salvaged cars and old cars. Regardless the condition of the vehicle , our efficient and well managed installations allow us to give the best cash offer in town for it. Prestige Junk Cars will handle all the paper work required by the state of Florida. We have our own fleet of new flat bed and wheel lift tow trucks to be able to arranged a same day pick up if necessary. All of our services are 100% free which included towing, junk car removal and title transfer.

I rented a car from this piece of crap rental company in April 2025…read moreThey try to scam me with Sunpass in Florida . I had prepaid for my car with Booking. Com On their website, they have a way to validate your car at the airport for pick up. Nowhere on their website is there a way to refuse a Sunpass when you accept this courtesy for $25 and the parking lot fee. When I refuse to pay for a Sunpass they told me to return their car three days later . Now they and Booking. Com refused to refund me the rest of my money . You are not required to have a sunpass to Rent in Florida. I have traveled to Florida every spring for the last 20 years and never bought a Sunpass. . Booking. Com is not a United States company therefore I suggest you don't use them because they are no help .. they are based in Europe somewhere and you know the settlements towards the US these days .

Don't rent cars with them! Not professional! I don't…read morerecommend and they will charge you extra fees!