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    Cal Surf

    4.4 (9 reviews)
    Closed • 11:00 am - 7:00 pm

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    Hoigaard's - This damage was all along both skis after three runs. Brand new skis.

    Hoigaard's

    3.0(31 reviews)
    2.4 mi
    •$$$

    What a great little store, packed with outdoor stuff. I came in here with my son looking for a…read morebalaclava before we went snowboarding. I remember asking someone and they said just under the canoe, and there were half a dozen hung up on the ceiling. lol. They have a great selection of winter clothes. The clothing errs on the boomer side of things, but the coats, ski/snowboard pants, gloves, hats, etc. are really well represented. The kids section was excellent. We had a variety of balaclavas to choose from. We got what we needed and we were on our way.

    We have purchased ski equipment and ski gear from Hoigarrd's for many years including all new ski…read moreequipment for our almost 14 year old this year. My son was finally able to ski yesterday with my husband after being medically sidelined for a couple weeks. Anyway, they were on the ski lift after their third run when my son/husband noticed my son's skis were chunking apart all along both skis. My son had not crashed. My son is an advanced but cautious skier and with my husband the entire time. They were at Wild Mountain doing first season runs. Nothing wild about it. Anyway, when they returned I took the skis in as clearly there was a product issue. I was greeted by John in the ski department. I was, undoubtably, frustrated as my son had ski plans for today and starts school ski club Friday. John made a rude comment about me being frustrated and how "kids banging their skis together cause that kind of damage" that immediately put me on defense. My husband and son arrived at 10:45am and I had received a text about the skis falling apart by noon. I again repeated that they had only completed three runs and asked how that was possible my son damaged the skis. John continued to blame my son for the damage. Now my husband is a life long skier, I took skiing up as an adult, and if anyone should have damage to skis it should be me. My husband was floored as to cause as he has never seen skis do this. The manager was brought in and agreed to take the skis back, replace them and bind them (thank you) but that is where the only positive customer service ended. John came back to have me sign a release for mounting and kept going on needing to talk to my son about knocking his skis together (because that is what happened in his opinion) and would not let it go, again and again, even after I again stated this was noted after three runs, first season runs, at Wild. I finally asked John if the entire interaction would have been the same had my husband been standing there instead of me. John continued on. The manager stepped in and told John to give it a rest and he still didn't want to stop. I appreciate the quick turn around help from the manager but the front facing customer service was horrific. Hoigaard's lost a customer last night.

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    Jonny Rock Bikes

    Jonny Rock Bikes

    4.0(4 reviews)
    8.1 mi

    If I could give zero stars I would. I called the Hopkins store for kid bikes and they said…read moreBloomington has more. I called Bloomington and they said you need to come in and we would measure him. Went on and on about ensuring size, can't do over the phone. No big deal, sounds detailed, all good. Have to arrive an hour before closing to test ride. Sounds great. We arrived and the guy who I spoke to on the phone took one look at my son and said we don't have anything his size. Then I looked around the store, they didn't have any nearly close to his size. Seriously. He then offered to order one online and said, it's $900 bucks. First of all, I can order things online, I was hoping to test out a few bikes. Second, please don't look down on my like I can't afford a bike. Third, I'm happy to spend my money elsewhere. Heck I've been upset plenty of times, I've faced racists as well. But to do it in front of a kid and also let him down. You can do better jonny rock bikes

    I just stopped in to get my tires checked. I have an Italian bike and was not sure if I was…read morefilling up the tires correctly. The gentleman showed me how to do it and checked both tires also put on a valve cover then adjusted the brakes for me. Thanks Joel I have already been telling people what a great experience i had at your bike shop. I will be back when my bike needs tires or a tune up. Thanks for the great customer service.

    Photos
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    Reid Transit Ladies Hybrid Jonny Rock Bikes LLC Bloomington MN

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    Cal Surf - outdoorgear - Updated September 2026

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