I was completely spoiled by the amazing service I received here!!…read more I originally called due to some issues with my generator. Late at night my generator wouldn't start and I was unable to charge my house batteries. In the morning, I started calling looking for assistance. RV Solutions was the only place to answer. I was told that they would be able to send Bryce to come look at it. Bryce arrived and was very professional and knowledgeable. He did everything he could to get the generator running but it was throwing some type of code. He assisted to getting my class C plugged into an external plug for the house (which I hadn't done before) and told me to call back to the shop to schedule a day to remove the generator so they could fix and then re-install it. Before leaving he even killed a giant wasp after I screamed and backward ran across the driveway into him. When I called to schedule the appointment, they completely worked to accommodate my schedule. The day of, my engine wouldn't start. I tried to jump start it but was not successful. I called the shop to tell them I would be late and ask for any suggestions on what to do. I got to talk to Bryce and he told me what kind of jump box I needed and what size jumper cables I needed. Once I picked them up, I was able to start the engine and head to the shop. I work overnights and was at the shop during my typical naptime. They were very accommodating to allow me to sleep in my rig while the generator was removed. They even took a look at my battery with the issues I had that morning. I'm not sure how long the removal took but when I arrived I told Teia what time I would sleep until and it was done by the time I woke up. When I returned for my scheduled appointment to reinstalled my generator, we discovered roof damage. When I was being directed to drive in reverse (where I was staying in Covington not at RV Solutions), a basketball hoop scrapped my roof. From the side, it looked like minor damage but once Caleb was up on my roof, it was obvious that this was a big deal. With rain predicted that weekend and me being a full-time turtle, RV Solutions knew it would cause more damage for me to be out in the open, so they allowed me to mooch dock where my roof would be covered and I was hooked up so that I could enjoy air conditioning in the humid Louisiana air. Getting approval from my insurance took longer than expected but I NEVER felt like I was unwelcomed here. Everyday, they were happy to give me rides to the gym and insisted on picking me up. It didn't matter if I wanted to get ice cream after a workout or needed to go to Office Depot to print, they were happy to help me. Late one night while I was there, I heard a noise. I text Teia and within less than 10mins, Bryce was there to walk the lot, ensuring all doors were locked and that I was safe. Once we had the approval from insurance and I had a proposed date that I needed to leave, they rush to get my roof completed so I could get to KY on time. Teia even followed me on Waze to ensure I arrived safely. I have never heard of a service place providing NEARLY the level of customer service that RV Solutions did for me and they have definitely set a high standard for any place I visit in the future.

First off that's not their address they're off of Church Street on the other side of town, although…read morethey did functionally repair what they said they would when I went to pick up the unit it wasn't ready for pick up. After close to a $4000 charge on other fixes, they have done The battery had exploded. They replaced it with another battery and charge me An additional $75 for labor on the battery when I was standing there all the time the unit had should have beenchecked prior to pick up , And someone should have noticed that something was wrong with the system before I picked up this unit ! and sent me on my way. Luckily it was a back up battery because they wired it backwards and it almost exploded after the first one exploded! When I got it home and plugged it in all monitors were down and not working when I called a friend of mine as a technician, he said it sounds like a ground issue which made me look and that's what I noticed the battery was incorrectly wired!! You gotta be careful they tend to only do what they have to do and they seem to be a little bit belligerent and even hostile,, If you have to use them really check everything they're capable of doing good work, but they also have moments of lackadaisical unconsciousness, and they tend to be overly pricy , after $4000, and the fact that it should've been ready for pick up it would've been a good thing to do the battery at cost labor for free and have a correctly wiring and I would not be at today disputing the charge and writing a bad review!! I hope somebody could see this and not make the same mistake that I have. If you use them check check and check again.

On Saturday March 3rd, while attending the New Orleans RV and Camper Show at the Kenner…read morePontchartrain, I stopped at the Dixie RV Superstore booth and registered to win a free Heartland Prowler travel trailer. The only "catch" was that the drawing was to take place on Saturday March 10th at the Dixie RV Superstore in Hammond, Louisiana and that the winner needed to be present to win. Fast forward to Saturday March 10th and we were on the road to Hammond to watch the trailer giveaway. There were approximately 150-200 people on-site for the drawing so winning was a conceivable possibility. The first 3 names called were no-shows (sucks to be them), but low and behold the 4th name called was NOT me. Oh well, it was time to look around. As per Dixie's website, "Dixie RV SuperStores is a proud member of the Priority RV Network, a REDEX organization. Customers who purchase an RV through Dixie RV instantly become an exclusive member of the Priority RV Network. Our customers gain the advantage of priority service at over 100 dealerships all part of the Priority RV Service Program. Being a part of the Network not only gives you the service support system, but also gives you 24/7 Road Care technical support and assistance, offers insurance and extended care, discounts to Priority parts stores and membership into Priority RV Network's Camping Club." Dixie RV Superstore is family owned and operates 4 stores in the Gulf South. Upon walking through the front door, I was impressed with the customer reception area and cannot imagine another RV dealer having a nicer venue (more to follow). As today was an "open house", there were dozens of sales personnel, but they were there to assist only upon being approached. Therefore, if you were there just to browse, like we were, you could do so with no pressure at all from anyone. Furthermore, there were hundreds of RVs and travel trailers that were unlocked and open to the public. For those that were on-site to buy, there was a large indoor sales floor with many models to choose from. Furthermore, there is golf cart transportation offered to see the humongous selection on the outdoor lot. If and when you do make a purchase, a delivery coordinator conducts a full walk through with you upon delivery. Furthermore, you can stay overnight at one of many private site hook-ups for additional familiarization. A travel trailer is definitely in our future; however, we are a few years out from making our purchase. In the meantime, we will continue to attend the local RV open houses and RV shows. Based on my first trip to Dixie, they will definitely get a return visit.

poor service went in to look at campers and was not helped or even spoken to by anyoneread more

Jeff was very responsive to my inquiry. He inspected at Great American RV, on a used trailer. He…read moreclarifies all the info he needs ahead of time, even calling ahead to the dealership. He helped me avoid a large unnecessary purchase, very much appreciate his service.

Jeff was amazing! Courteous, responsive and very thorough. After putting a down payment on what…read morelooked like a really good deal on a fifth wheel camper, I decided to make sure with an inspection. Jeff sent me a video of a problem I had not thought about and saved me at least $10,000 in repairs and much more in headaches! Definitely recommend him for any camper or RV related needs!

Purchased our first RV here, they have been absolutely fantastic. Two warranty issues that the…read moreservice department resolved quickly and professionally. Christy in the service department is great.

The salesman was extremely rude and would not even speak to me on the phone about buying my…read morefifth-wheel RV, even though their website states, "We buy RVs for cash." If this dealership lies on its website, imagine how it will lie to you if you buy a camper from them. Go somewhere else!

His service was great when my truck broke down in Hammond. Mr Gary is a great guy and someone you…read morecan trust with your vehicle he is also very honest thank you Mr. Gary Amra Express

Requested service due to a motor home that would not start. They showed up with parts and was able…read moreto find the problem, which ended up being a combination of part failure and electrical wear and tear. Cody gets two big thumbs up for his troubleshooting and persistence.

Kent Mitchell is the worst place to deal with. They had our camper for months and gave us the run…read morearound about what they were doing to it. Our insurance paid them $3500 to fix the slide out where it leaked and they put a roof membrane over rotten wood. we pick it up and take it to camp and it leaked worse than before and they refuse to fix it. They got their money now so they do not care. Customer service is the worst I've ever seen. Please think twice before bringing it to this place. It was horrible.

I would not let them work on my Bird House much less my RV. We left our RV for TWO MONTHS with them…read morenot only did they not FIX ONE PROBLEM! They took parts OFF then lied about IT! Left us looking for water caps and a hot water heater anode over a weekend. When I called to complain? They just ignored my calls

They have corrected any and all issues that have occurred with my generator and always commented…read morewell with me.

Technician arrived on time explain what was wrong with the generator said it was an easy fix. I had…read moreto wait next day for the part and then it was almost $500. I don't think an easy fix should cost me that much.

Excellent service!! Jeff and his crew jumped right on my…read moremotorhome after I destroyed the A/C unit, along with two vents, on the roof. They called around to get a new a/c unit and parts to replace all the damaged pieces and parts. I was on the road in 3 hours. I would definitely recommend Southern RV Pros!

Once again Jeff and his ace, Max have proved that they are the best RV repair shop in South…read moreLouisiana, but likely the best to be found in the US. That sounds like a tall order but these guys in tiny Abita Springs, LA have an incredible knowledge of RV's and will help you out of a jam. They do it with a smile and a very reasonable price. I've used them multiple times and can't describe my level of confidence that they can fix any issue. It's worth a drive to see them if you are anywhere nearby.

I stopped in to pick up a part for my black water tank, after doing a little more window shopping I…read moredecided to checkout - there was one employee at the register and three more at the service counter doing absolutely nothing when I walked up I found a couple in front of me who seemed to have already paid for the few items they had purchased but still just standing in the checkout lane looking around in a confusing manner after a few more minutes a fifth gentleman appeared making the couple in from of me aware that they had been pre-approved for a Good Sam credit card then started explaining the process and the savings they could net with every purchase - the lady was concerned about CW running a credit check and harming her credit explaining to the gentleman several times that they ran it three times earlier and she found it had a negative impact on her credit score yada yada yada. Bottom line - none of the other employees made any effort to check me out at the other open register until after the previous customers had left the store then they asked me to switch registers and began the long painful apologetic song of how sorry they were to make me wait so long - I told them if it wasn't for the fact that I absolutely had to have the part I was purchasing I would have walked out - based on that alone she gave me a free twenty five cent camping world cloth bag and then assumed that everything was better but of course it wasn't although the bag is pretty cool and by the way I did save ten percent by using my Good Sam Membership Card...

We're not partial to Camping World however this location has stock and since all the sales people…read morewere busy we were told to just look at whatever we wanted and they were all unlocked.