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    Cake by Cheryl

    5.0 (1 review)

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    8 months ago

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    Bitter Sweet Symphony - Perfect....simply PERFECT

    Bitter Sweet Symphony

    2.3(3 reviews)
    14.2 km

    Bittersweet completely ruined a special event--and the owner couldn't care less…read more Let me save you the trouble: do NOT trust this place with anything important. I ordered a cake for a gender reveal two weeks in advance, gave very clear instructions, and yet they managed to mess up almost every part of it. This was my first time ordering from Bittersweet, and it will 100% be my last. If you care about your event even a little, go elsewhere. Strike 1: I was very specific about the pickup time--5 PM sharp. Time matters to me. I planned everything around that. When I arrived, the owner, Pavan, casually says, "Give me 10 minutes," and I end up waiting 17 minutes. No urgency. Just plain disregard. I might as well have been back in India with the way he dismissed punctuality. He gave me $7 off for being late Strike 2: When I placed the order, Pavan took notes and suggested various ideas, including our request for a heart-shaped cake. On the day? He handed me a plain round cake. When I asked why, his excuse was, "I don't have any notes about the shape." So either he lied about taking notes, or he just didn't care to follow them. Either way--unprofessional and careless. Strike 3--the ultimate failure: We had a clear gender reveal plan. We said, blueberry for a boy, strawberry for a girl, with corresponding colors. But when we cut the cake, the inside looked reddish. Everyone cheered thinking it was a girl--only for us to check the report later and find out it was actually a boy. The flavor was blueberry, but it looked red, and the colors were completely off. The moment was ruined. That's not a small mistake--that's a total disaster. I called the owner, and he admitted, "I should have checked before giving it to you." No kidding. But he didn't check because he was already rushing and behind schedule. Bottom line: this place is unreliable, careless, and lacks basic professionalism. If your event matters at all, don't take chances with Bittersweet. They might smile when taking your order, but they clearly don't care about getting it right when it counts.

    We were told the cake is chocolate mouse. The cake was very dry chocolate cake and no mouse at all…read more Very misleading, the staff assured us and we bought it. Needles to say, my daughter was very dissatisfied and for the price of $150 it was not worthy. I would never recommend this place.

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    Bitter Sweet Symphony - Ruined my event

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    Ruined my event

    Cake by Cheryl - customcakes - Updated May 2026

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