Bitterly disappointed by our dinner tonight. We had booked a table for two the night before, but when we arrived there was no booking under our name.
We ordered pasta, and although the menu promised the Carbonara sauce was made the "traditional" way (aka no cream), it was swimming in cream with no other flavour to it. The Bolognese was also very average. We were also charged an extra $2 for fettuccine instead of spaghetti.
The restaurant wasn't very busy, but each time we required service we had to go ask for assistance, despite it claiming to provide a table service. Under our table were remnants of other diners food and waste - and although we saw staff cleaning elsewhere, they never came near us. The complimentary bread also appeared to have been complimentary to a previous diner (as the bread had sauce on it that wasn't in the basket).
When we asked for containers to pack up our food (primarily so it wouldn't be recycled), we again had to ask repeatedly and were served our dessert while still waiting - despite there being no room on the table to place it and being expected to juggle everything on our own.
The dessert we had were also below par. The Torte Dello Nonna's pastry was still raw. The Chocolate cake sponge was too light to support the cream and custard filling, so disintegrated when touched with a cake fork, while the custard and cream was so solid it cracked. read more