This was the worst place to ever take my car. I needed a new battery and they replaced it but then…read moreI had to jumpstart my car for it to go. Valvoline claimed that I needed a new starter. So I take it to the dealership and got a new starter installed and my car still wouldn't start. The dealership mechanic on my car told me that this was a bad battery and he tried charging it for five hours and it wouldn't hold a charge. So he had to jumpstart my car so I could go home. I went back to the Valvoline in Hopkinsville and asked them to replace this bad battery they gave me and they refused to do it. They insisted that it was bad wiring in my car since it's old (a 2008) but my mechanic said absolutely nothing about wiring. So I take my car to AutoZone and they ran two battery tests saying the battery is bad. Then the mechanic at AutoZone shows me that the battery wasn't even the right one for my car nor the right fit for my frame. It was bulging out the frame and the top part of the battery wasn't even connected to the hooks!!! I hate this place. Thankfully, Valvoline's customer support was very helpful and she found me multiple locations in Nashville that have my battery in stock. She's going to call the locations for me and see if they will replace my battery. Then she will tell me which location to go to. If Valvoline doesn't give me a proper service, I'm going to need a refund for this stupid battery and have the dealership fix it. Shout out to the phone customer service, but this Valvoline in Hopkinsville and can go to hell. I have to go to work and need my car running. Wish me the best of luck people.

Check for yourself. Valvoline not using vehicle specs for tire air pressure level.. In my vehicle,…read morethey put in 36psi vs 29/30psi. At least 32psi I can accept, but 36!, way too much. I'll be needing tires before they're schedule to be replace. Also, not puting in proper amount of oil...checking the dipstick with you while pulling out the dipstick with the engine running. I get they don't have time for the oil to settle, they could at least offer to give a quart to add some later after a proper check. Some may take the offer, some maynot. Personally, I would cause they put in the bare minimum.

I had an appointment to get my oil changed at 11:30 I got there at 11:15 the man at the front desk…read moretook my key immediately and said he would take it back and get them started on it. At 12:30 I was still waiting so i ask the man at the front desk was my outback ready it was setting where the customers parked their cars, he answered it is ready and I am waiting on the paperwork. I waited 15 more minutes which was 12:45 the man at the desk said my vehicle had not been taken back. No one bothered to tell me they were running behind or tell me anything. So I waited one and a half for a simple oil change that I had an appointment for and left there with no oil change just and hour and half of my day wasted. You have my number if you wanted to make this right otherwise I will be posting this on social media and telling everyone I can just how bad you all are.

WOW!! I won't go into detail as there would be too much to be thankful for. Let me just say the…read morecustomer service and attention to detail was outstanding! I had an issue with a tire leaking as my family and I were traveling through town. The friendly smiles were great and I was put back in my vehicle in under 10minutes. The price-point could not be beat!!! You all were amazing and Truly Care about the way you treat your customers, thank you!

These guys were great checked the lights turn signals tires honestly the first time I've paid for…read morean oil change and they did that stuff, Chicago they don't actually care about you but out here these guys seem like they care. The only thing I would say negative is the 100 bucks mine 7 for the coupon but that's roughly 40 more than I would usually pay to do it myself but honestly it's worth it, I wouldn't check my own turn signals lmao Total time roughly 20min from start

The Valvoline in Paris, TN is an awesome place - both to have your oil changed and other…read moremaintenance done on it and also to work at. The store is extremely clean and the manager cares about the customers, the company, the workers, and the overall store itself. The entire atmosphere is friendly, professional, and energetic with special emphasis out on making the customers and the workers feel welcome and at ease. 10/10 will always send my Grandma here!

John is very helpful and knowledgeable. He has done some work on my vehicle, and I am extremely…read morepleased with his work. I will continue to seek his opinion and service in the future.

He did a very good job very quickly at a price that didn't make me scream ( replaced my A/C…read moreCompressor). The A/C is working just fine now. He also agreed to work on my wife's Fiat and this is a bit unuseual as very few mechanics in town will work on Foreign Cars. Most are way too expensive.

Super quick response time. Fair pricing. Quick effective repair. Even went and grabbed parts for me.read more

Was looking for a mechanic to swap out my battery terminals as I was unable to do it myself at…read morehome. Let me just say that the A&R crew were all so incredibly helpful and kind. Being a woman it's always a toss up bringing my car in to a mechanic and bracing to be "talked down too" about what needs to be done. But not here! A&R respected me, understood that I already knew what I needed done and never tried to upsell me in anything. Their diagnostic check comes with photos showing you exactly what they find and they were so friendly going over everything with me on the phone and discussing what I should do in the future for tune ups without trying to push me into anything today. My battery terminals were replaced and my car was seen and repaired in about a 3 hour turn around! Pricing seems fair, repairs are never cheap and diagnostic prices are on par with dealerships. I feel like my money was well spent with a crew that cared! Will be my new go to mechanics in town for sure. Thank you!

The service was terrible. After having work done involving the throttle body of my engine, they…read moredamaged the area inside it. That cost me additional hundreds of dollars. Then after "fixing" that, I was almost completely unable to stop my car because it was trying to accelerate out of my control. They finally realized to disconnect the battery and then reconnect it. That worked. On another occasion I had a 30,000 mile service performed. My receipt did not show that. They were to include a pair of wiper blades with the 30,000 mile service but they did not give me those. The service writer conveniently forgot. This shop is absolutely terrible just like all auto Repair shops in Clarksville. Beware. Try another repair shop.

I've been to dozens of quick-style oil change places and this is the best. There is another…read morelocation on the Southside of Paducah, it gets a "5" also. They are always fast and there is never a wait. The price is a bit cheaper than other places, but my favorite thing is that they never try to add on a sale. They'll let me know that my wiper blades are trash, but they don't even offer to sell me a new pair. Most places want me to get a new filter, new wiper blades, lots of extra.

I visited this location for a quick oil change today. Was very quick and I guess the price was…read morealright. I have to use synthetic oil so it's a little more expensive than what I am use to. They also warned me its time for a new tire but I didn't feel pressured to buy at that time which is good. Most places try to nickel and dime you. I appreciate their fast work and for their information. I will be going back.

Chose Reliable Automotive to be my repair shop after " interviewing" several shops around the area…read more I have now used them for four vehicles, multiple maintenance jobs, including brakes, rear end struts, new radiator, a/c recharge and more. I find them trustworthy, knowledgable and always clear on expected cost and time required. Experienced an issue on a brake job not quite right and they corrected the issue without any hesitation. Nice waiting area stocked with snacks and drinks if needed.

Reliable Automotive is incredibly honest, trustworthy, and as their name says - reliable! My bf's…read morecrankshaft position center failed on us while driving - it was terrifying bc we lost power steering/brakes and the car just shut down. Thankfully, the team at Reliable was able to give a transparent and fair quote, and get it in and repair it quickly for us. Brandon was very helpful and the entire staff was welcoming, professional, and made us aware of some suggested preventive measures to take with the mileage of the car. Highly recommend it, fantastic local resource!