My mother is in the Memory unit at Kensington Park. She's getting very good care, around the clock…read more She likes the food a lot - much more than what her in-home caregivers used to prepare. There are musical performances and other cultural and healthful activities. It's difficult for anyone to adjust to a new environment, and even more so for an elderly person with dementia. The Kensington Park staff do their best to welcome and acclimate new residents - which, with the added problem of Covid, is a challenge. They are kind and attentive, dealing with irritability and other behaviors with grace and patience. The management is very open to communication from family members and every issue is addressed. Visits from family members are easily scheduled. It's a good place.

The supervisor, Christine (I believe) is in the wrong line of work. I went to visit a lady I cared…read morefor for almost 2 years and was told evening visiting was canceled. This was a direct lie to my face. Subsequently, I spoke to my friends' daughter who told me "since her mother broke her arm, she was not participating in activities, and was too tired from too many visitors. The supervisor's recommendation was no visitors other than once a week from each daughter, as per my friend. My friend is 97 yeaars old. The elderly NEED verbal stimulation, not isolation. My friend, the elderly lady, does not like this place and has expressed it in no uncertain terms. My experience with ideas like this ends in the life of the elderly person in less than 8 weeks. My friend (the daughter) has placed her mother in a prison because caing for her mother is an inconvenience.

My father has been in the Kensington memory care facility for over a year and a half. He has had…read morethe same care givers and we are very happy with the care and attention that he gets. Our family and friends visit him frequently, so we have a lot of experience seeing him and seeing the staff. We feel that he is safe and well-cared for at this facility.

I found out about Arden Court in Kensington from my son who was a paramedic for seven years in…read moreMontgomery County. When my step-mother, for whom I am guardian, needed a memory care facility he told me that as first responders are frequently called to nursing homes all over the county, he got a bird's eye view of what really happens, especially in times of stress at these facilities, which is obviously the circumstance when the paramedics are called. He said that Arden Court was one of the few places that he would recommend given everything that he'd seen over all those years. He said the staff was always in charge, clear, and calm no matter the circumstance that was being presented. So we obviously went with this informed - and candid - assessment. We were especially challenged as my step-mother had a very rare form of Alzheimer's which took away her eyesight before it took her memory. We kept her in her apartment, with assistance, for as long as we could until she was simply in need of too much daily 24-hour care. Unfortunately she was spiteful and difficult in every way. She was angry with me and everyone she encountered. From the moment that she arrived everyone on the staff, from the Executive Director all the way to her daily caretakers responded to her with love and patience. They helped me deal with her viciousness towards me and worked day in and day out to bring her onto an even keel. Everyone has been simply miraculous over the past 9 months that my stepmother has been at Arden Court. She now loves everyone on the staff, she is happy and all of the anger that she displayed towards me has evaporated. I visit regularly and she is always talkative and eager to engage me and everyone around her. To say that I am grateful for the staff at Arden Court would be an understatement. They took what was a truly dreadful situation with my step-mother and turned this time of her life into a positive and loving experience. It doesn't get any better than that.

Highly recommend this service. Compassionate, dependable and very trustworthy. They answer your…read morecall/ text promptly and treat your family member like one of their own.

The CNA has been very patient with our difficult family member, and arrives on time. She tries to…read moreengage. We are grateful!

I recently had corneal scraping surgery at the Kaiser Permanente facility at Kensington, Md. From…read moremy entrance at reception, through pre-op, OR, recovery, and exit, the experience was excellent. The staff, nurses, and doctor were all friendly, kind, reassuring, and professional. I have been a Kaiser patient for decades, and this was yet another experience in the expert care that I have always received from Kaiser. Thank you to all involved.

I have been a member for more than twenty years and they have gone down hill especially with the…read morelab they are losing my bloodwork twice I'm waiting for a life threatening test results and it's been more than 24 hours and it's not back... I'm so f-inking pissed off because now I have to leave my home again to get this blood work done a second time so I can continue with getting recasting to correct the concern with my foot ..they were checking to make sure i don't have a blood I'm totally disappointed with this Center especially the lab they careless and could cause someone too lose their life. Never mind the stress they are placing upon the member also my time and gas .

I came to visit a relative in the rehab section and found this center pretty easily. It's deep into…read morea residential area and sits surrounding woods. An older rehabilitation center, but inside is bright and the staff are friendly. Part of this is nursing home and other part rehabilitation. Relative said they have been attentive but meals were about a 2.

Understaffed, not up to date facility , very old and run down, poor communication, seems like a lot…read moreof equipment is out of date like the wheelchairs, rehab is mediocre at best...some people who work there never smile or speak and seem irritated when you ask questions or ask for help; on the flip side there are a few people who work there that are kind, professional medical professionals and genuinely care about patient progress. For the others, it's a paycheck. The place is just so rough around the edges. My parent has gotten worse since being there about 3 weeks! Don't know if she's been bathed....the hygiene products they use look like they're from the Dollar Tree!!! I left toiletries for my parent and nothing has been touched from the bag (toothbrush, lotion, wipes, face cream).

I had a great experience with Dr. Gilbert! He was professional, knowledgeable, and truly caring. He…read morelistened to my concerns and explained everything clearly, which made me feel comfortable and confident in my treatment. The staff was also friendly and efficient. I'm very grateful for the care I received and highly recommend Dr. Gilbert for orthopedic care!

I had an occasion to employ SmithLife Homecare recently. They provided excellent service and…read morecompassionate care up until the time of passing for my family member. I highly recommend them for their services, price point and personal compassion.

They stink! No calls…read morefor a week. No show! But, after I clearly canceled them bec they have proved useless on every level but.. I rec. a letter listing g dates they came, a LIE. TRYING TO REACH A STAFF IS FUTILE SO I WILL CALL Medicare to report possible fraud!

From the owner: Nurse owned and operated, Professional Healthcare Resources is dedicated to helping Maryland,…read moreVirginia, and Washington, DC residents improve the quality of their lives through exceptional home health care, hospice, personal care, elder care, and skilled nursing services, provided in a spirit of respect, compassion and dignity. Our services are designed to help those recovering from recent hospitalization or illness, those facing their final days, or those who just need some assistance with the activities of daily life. We invite you to explore our website to learn more about the full complement of services we provide. You will also find testimonials and the personal stories and experiences of our patients, employees, caregivers, and others.

Big fire there today!…read more KENSINGTON, Md. (DC News Now) -- A firefighter was taken to the hospital, and over a dozen people were evaluated after a fire broke out at the Kensington Healthcare Center on Wednesday night. Details are limited; however, the Montgomery County Fire and Rescue Service (MCFRS) was dispatched to the center on McComas Avenue for an automatic fire alarm. Once on the scene, firefighters located the blaze in a patient's room, where a mattress had caught fire. Officials said that 13 people were evaluated at the scene, and one firefighter was taken to the hospital with non-life-threatening injuries. Peter Piringer with the MCFRS noted that rooms were affected by the fire, and some had water damage. As a result, several patients were relocated to different rooms in the building. Nearly 60 firefighters responded to the scene as temperatures remained in the teens Wednesday night. The cause remains under investigation.

I would rate this place -10 if I could. I accepted this place as a rehab center for my continuing…read morerecovery from an injury. I had no knowledge of this place but I thought since it was in Kensington it would probably be ok. Well it wasn't. From the moment I was brought in on a stretcher from the hospital I immediately smelled cigarette smoke. I saw many ceiling tiles were missing with wires hanging down. I saw residents who looked like they weren't being taken care of properly. Then I was brought into my frozen room and put on the bed. I waited more than 30 minutes before a member of the staff came to see me. Finally my spouse came and all of a sudden a nurse appeared. I asked her some questions about my care and her answers were inadequate. They definitely weren't going to be able to give me the care I deserved. Then they started telling little lies to my spouse. I was barely there for about 2 hours before I realized this was not the place for me. I called 911 to come take me back to the hospital. When the paramedics arrived they asked to see my medical records and the staff told them no. They told the staff that the medical records were mine and they still said no. So I asked them for my medical records to give to the paramedics and they still said no. Can you believe it? They wouldn't let me have my own medical records??? I am sure they are going to try to bill my health insurance for lots of things even though I was only there for a little over 2 hours. Avoid this place like the plague. I can't believe such a place like this exists in Montgomery county MD. They should be shut down!