Do not rent from this company.
Management changed multiple times during our lease, and communication consistently deteriorated. Our final point of contact, Austin, demonstrated a lack of understanding of North Carolina tenant law and was unresponsive when concerns were raised.
Our security deposit was not returned within the required 30-day window. We received no proactive communication and had to follow up repeatedly before it was sent. When it finally arrived, most of the deposit had been withheld for alleged damages that were not present when we vacated the property. They have a pattern of charging blanket amounts of $1500 for "paint fees" as you can see in other reviews.
Throughout our tenancy, communication was poor. Requests often went unanswered unless followed up on multiple times, and responses--when received--were unhelpful or dismissive. Notably, female tenants were routinely ignored until male tenants reached out, which was both frustrating and unacceptable.
I also strongly advise against renting 1622 Grey Cliff Run. The owners were difficult to work with, unaccommodating, and made the move-out process unnecessarily contentious despite the property sitting vacant.
When I attempted to dispute the charges and asked the leasing company to facilitate communication, I was informed that their role is limited to collecting the deposit. They would not assist with resolving the dispute or provide the owner's contact information, leaving tenants without any meaningful support or path to resolution.
Overall, this company lacks professionalism, transparency, and respect for tenants. Renters should proceed with caution. read more
