We stayed at the Sea Scape Properties in Wrightsville Beach, NC from 7/23/25 - 7/25/25. Since this was our first time to Wrightsville we first checked out the local area and decided where we would have dinner. We made dinner reservations for 6:00 pm. As we were leaving the room that evening, my husband put his hand on the door to make sure it closed behind us and it opened right up. The door would not lock upon exiting. We could use the deadbolt from the inside but we had no way to secure it from the outside. Since we had already checked in, we could not leave the room unlocked, even if we removed our stuff, because we were responsible for the room. We texted multiple times and left phone messages for management and finally a young man responded at 9:00 pm saying he was on his way out but would stop by. Unfortunately, he was unable to fix it and he said someone would be out first thing in the morning to repair the door. In the morning, we waited until 10:00 am before it was repaired because the maintenance guy was on another job.
I called the Sea Scape Properties management company upon our return home and spoke to Ashley. I told Ashley that we only had two nights there and we could not leave the room the first night so we wanted a refund for our first night. Ashley said she had to check with the owners and she would get back to me. I waited two weeks and I did not get a call back. I called again and spoke with Ashley and she again said she was waiting for the owners response. She assured me she would call me the following Monday, and it has been another two plus weeks and I have not heard back. I can appreciate that things break or go wrong, but the measure of good service by a company is the concern for their customers by taking prompt action for repairs, prompt resolution for what is being asked for (return of one night charge) and good customer service communication. I have not received any of these. As I now try to complete their online survey, it says the "survey has closed". read more
