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    Cactus Ranch NM Store

    1.0 (1 review)
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    Updated 1 month ago

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    26 days ago

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    The UPS Store

    The UPS Store

    (12 reviews)

    Ozzie the manager and Adam are very friendly and welcoming. I first met Ozzie when I first came to…read morethis UPS store about two yrs ago to get some legal packets made for a squatters case I was filing. She was very efficient, knowledgeable and very helpful in making my legal packets in a well organized manner. I was a mess due from stress from having to go to court. Hence two years later, Ozzie now a well deserved manager, is still as friendly and welcoming as before. She exudes excellent customer service and still is friendly and welcoming as before. Now, I'm having to go through eviction of people I rented too and have breached the contract. I'm from CA and this is the only UPS store I will come too now when I'm in Las Cruces. This UPS store has good friendly, welcoming and efficient people. They provide excellent customer service all the way around. Thank you Ozzie and Adam.

    You decide if UPS is the most incompetent EVER after my story. It's a long story but I'll just give…read moreyou the facts so I will make it as short as possible. My car broke down on the 10 interstate so I had to tow it to Lordsburg, NM and get a motel room. I ordered the part (a water pump) online from Vescovo Toyota (which is now Viva Toyota). None of that matters anyway because the subject of the matter is UPS. I ordered the part on a Monday morning (early). They gave me a deadline of 7pm Friday, but on that particular morning I called Vescovo Toyota before they shipped out the part so I could add overnight express delivery, The guy at the parts department at Vescovo told me that that won't be necessary as we were only 120 miles away, so the part would be here the next day. Every day that it didn't arrive was costing me another $100 in motel room expenses Remember, the part was an hour and a half to two hours away. That was Monday. Tuesday came and went. Wednesday came and went. Thursday came and went. When the deadline of 7pm on Friday came and went, I just could not believe it. I couldn't even fathom how incompetent that was -you would have to TRY to not get something (that is only 120 miles away) there in 2 days, let alone 5. So, after the deadline, I called UPS and they are "incommunicado" with their drivers. ???????????? I couldn't afford another $100 for the hotel room so since it was cold that night, I risked driving the car and made it to El Paso where I got the part somewhere else and installed it in their parking lot. Halfway to El Paso, UPS had the nerve to call me and tell me the part was just delivered to the Motel 6 that I had waited for 5 days at (paying $100 a night.) for a part that was less than 2 hours drive away. DO NOT USE UPS.

    Cactus Ranch NM Store - jewelry - Updated June 2026

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