Absolutely disgusting experience at this walk in clinic this evening. I called the clinic at 6:30…read morepm knowing that they close at 7. The secretary told me we aren't taking any more patients today. So I asked if the waiting room was full, and she said no it's empty. So I asked if they could please take us and that we could be there in 5 minutes. We arrived 10 minutes later to clinic that was open but had no doctor. She knew we were on our way, took my name and left right after 5 minutes instead of waiting. First of all, the clinic is open until 7! How dare you turn patients away as of 6:30 and then actually LEAVE before closing time. I am so disgusted by what happened this evening. Then the secretaries tried to tell me that I was 20 min late which was a LIE! Absolutely awful service on all counts. You should all be ashamed of yourselves and equally embarrassed. You have taken an oath to care and serve people; shame on you all. I will never step foot in this clinic again and highly recommended no one else does either. How can the doctor leave before closing time?! And when you have promised to wait on a patient who you know is on the way. Atrocious. Not to mention the attitude that we were met with as I held my 18 month old baby waiting to be seen. I have never been so disgusted by a clinic.

WORST walk inn clinic Their 5 star reviews are very…read moredecieving One thing that's accurate is only having to wait 5 minutes before seeing a doctor. I should have asked my self...? why is this walk inn clinic so EMPTY with no one in site expect yourself and staff...? I am assuming there is -no wait time- to see the doctor only because no patients return back! This walk in clinic is unprofessional Alluara Medical Center & Pharmacy 2 Alluara Blvd unit 11-12 Aurora Ontario l4g3s5 This is a big concern everyone needs to be aware of, I have also emailed the cpso of Canada regarding this matter. Dr Okhravi Pooneh is getting paid under the table by her patients to write inaccurate reports and prescribe unnecessary prescription to clients because they asked her to do so. I am very concerned about Dr.Okhravi Pooneh and her professionalism as a doctor of Ontario Dr.Okhravi Pooneh has been prescribing my baby who is only a 1 year old infant -Flovent HFA 50 mcg inhaler  -Ventolin HFA 100 mcg inhaler  She has done NO testing exams assessment before prescribing anything to an infant. My baby kept getting sick, plently of break-outs of rashes/hives all over the body and bad diarrhea fever cough vomiting. Watching my baby getting only sicker I wanted to get some professional help, I took my baby to a practitioner and explained everything. Come to find out my baby has -NO RECORDS OF ASTHMA- Also: -Flovent HFA 50 mcg inhaler  -Ventolin HFA 100 mcg inhaler  SHOULD NOT BE PRESCRIBED TO A 1 YEAR OLD INFANT ON MANY OCCASIONS! (MINIMUM IS 5 YEARS OLD) now because the unnecessary prescribing of prescription my baby is having many health problems due to Dr.Okhravi Pooneh Dr.Okhravi Pooneh also kept referring my baby to sick kids hospital psychiatrists. YES, You heard right!! A psychiatrist. Even the hospital staff thought Dr.Okhravi Pooneh has mental health issues herself to even referr an infant to a psychiatrist? Hospital staff had big concerns about this doctor and told me to immediately print out my medical reports and find a family doctor and not to go back to this doctor! Returning back to Alluara Medical Center for last time, I asked for my babys medical reports She refused to give me the medical records and told me that once I find family doctor they can ask for the medical records. At this point, I knew she was an odd doctor. I didnt leave the walk inn clinic I called another doctors office for advice, They said if I pay $25/fee she has to give me my babys medical records once she heard what was said over the phone she stopped her game and printed my babys medical records along with $25/fee. After all that trouble. I said thank you and left the clinic As I walk to my car which is located near the McDonalds parking lot I see Dr.Ohkravi Pooneh following me? I mean I didnt forget anything at the clinic? As I rush into my vechile I can see her watching me I thought i was going crazy so I stayed in my vechile for a good 5 minutes to clarify this is really happening and YES she is still standing there doing absolutely nothing but watching me. It was super creapy and very strange behavior It was a nightmare

I am so pleased with Yorkdale Medical Offices. They have brilliant family care Physicians…read more Dr.Megellie actually saved my life and I would not be here today if was not for his fast acting and brilliant medical mind. He has been there with every step of the way in care and professionalism. Dr. Megellie can get you into Specialists and is a Team Player with your over all health/medical needs and is fabulous with my 2 adult children with Autism. His office staff Nicole/manager is professional, understanding and she takes pride in her job. Thank-you for the excellent care for my entire family! All 3 of us are grateful for your kindness and understanding and Medical Professionalism. Fabulous Medical Team.

I'm writing a review because I'm not coming back here again! Not good for walk-ins. Last time I…read morewent, I was the last patient of the day despite waiting for over 2 hours! Everyone was magically before me in queue. This time, I was told 15 mins wait but I waited a bit over 30 mins for an unfriendly doctor. From experience, the doctors are good here but I'm not a fan of how the receptionist runs things. In the past, I would wait 10 mins max. I'm not sure what happened. This place used to be really good :/ Maybe call and book an appointment with a specific doctor ( not all the doctors are good here. That day, I had a bad doctor!) I don't think I'll ever come back. There are a lot of doctors in Toronto so I'll go elsewhere

Went on a Sunday afternoon as this was the only walk in clinic open in the area at the time. Waited…read morean hour but the doctor was very kind and diagnosed me in no time at all. Sent me home with a prescription to help! Good hours and good staff

The worst walk in clinic ever The clinic starts at 9:30 am…read more I was waiting for the doctor since 9:30 to 10:45 in her room Totally messed up The doctor proscribed one of the strongest antibiotics for me without even looking at me!!! She didn't literally see me at all !!!!

The worst one. I would go here only for extra emergencies, if you have some skin problems don't go…read morehere. I asked both male doctors to give me a direction to dermatologist and they didn't proceed. "Let's see what the cream does" they were saying for over 2 years and of course it didn't help. He wouldn't care much about my health, rather than his timing. Disgusting attitude. One doctor said it's this disease, other says the other one. Hilarious.

The best clinic I met Dr zaki today very comprehensive and knowledgeable…read more I saw 5 physicians before they failed me. He is very comprehensive and excellent office and staff. I recommend the clinic ***** stars

I'll get the positive out of the way- the doctor I see is incredible. The front desk staff,…read morehowever, are a significantly different story. Their tone and demeanour is disinterested, rude and condescending despite being treated with utmost respect. Zero customer service skills. It's unfortunate that every visit I've had to this clinic has been the same, too. Always rude, always condescending, always disinterested. If you hate your job so much, maybe work elsewhere?

I was a patient of Dr. Cassam's for my first pregnancy. She did not follow up with me on any tests…read moreI had to do while pregnant. She treated me as if I should know what tests had to be done... She was outright mean to her assistants while I was there and always seemed in a bad mood. Flash forward: my baby is two and I book in to see my doctor because only after two years of being a new mom was I thinking about taking control of my own health. I booked in for a check up and the next day her office called to tell me because I didn't check in with her for two years she no longer is my doctor. Maybe I misunderstood the relationship between patient and doctor but I didn't think you could break up with a patient just cause I didn't have the need (or time) to book an appointment for myself. After this experience I did not want her as my doctor anyway. Good riddance. I never write reviews let alone bad ones but women.... with female issues...I wouldn't step foot in her office.

So far I have been to this clinic a few times this year. Each time I booked an online appointment…read moreand was seen on time by my doctor. Receptionists had my note/prescriptions ready straight away after I had my appointment.

Had my first appointment in this clinic with Dr Basma. She looked friendly but was clearly in a…read morerush. Didn't have much time to listen to my concerns and conditions. Once she was done with her questions, she stood up and headed to the door immediately, so ready to leave. Had the rest of the conversation and inquiries with her standing between her desk and the door. She answered most but not all of my questions. But I didn't want to continue the inquiries anymore anyways, because her posture and responses made me feel like I was wasting her time. I'm not sure what to feel about her asking "Why would you?" several times to my conditions, to my past experience, even to just a piece of information about women's health practice that's not done in this clinic but commonly done elsewhere. Because I didn't feel much listened or attended to, I'm not sure whether I would feel safe to come back again if I have other women's health or sexual health related issues. But maybe this was just my unfortunate personal experience. *Appointment was reserved for 20 minutes. Total time spent with Dr Basma was about 10-15 minutes

We had to leave Magenta, which was a shame because the doctor (Prasad) was excellent…read more Magenta's system was a deal breaker. it's impossible to book an appointment without having to wait 2 months, there's no help from a human being, and there's no phone number to even talk to a receptionist for admin issues. in fact, they intentionally keep you from calling or even reaching out via email. It's as frustrating as an app that hides their cancelation button. I understand the approach for a normal for profit business but not for a clinic. we moved to a normal clinic where you can email them directly and /or call if you have questions; basic interaction is all we wanted. Hopefully Magenta can change their approach; it's not the pandemic anymore

The doctors there are amazing, but the administration is like a brick wall between you and the…read moredoctors. You can't even give your Doctor crucial information about your care. The website directs you to use electronic communication and then refuses to let you use electronic communication. The very clear email won't be answered and even when you call their number they won't talk to you.