I'm visiting Mexico for a few weeks and bought a prepaid 30 GB data plan (500 MXN) at the AT&T…read morestore on Av. Insurgentes Sur 455, Cuauhtémoc, CDMX. The salesperson promised it would easily cover my stay. Less than 24 hours later, the service became unusably slow -- I couldn't even use Google Maps, which is essential for any visitor trying to move around the city. Apps like Instagram and TikTok also stopped working properly. I went to another AT&T branch (Fuente de Cibeles) and was redirected back to the same store. There, I spoke with the manager, Diana Jacobo, who kept me waiting for over 45 minutes without offering any real solution. At one point, she even had her employee, Eduardo, call AT&T from his personal phone and pretend to be a customer instead of contacting AT&T through official store channels as a manager. After wasting more than 45 minutes of my day -- and completely ruining part of my time as a tourist -- she rudely refused to issue any kind of reimbursement, which would be the bare minimum and ethical response when a customer pays for a service that doesn't work. This level of service is unacceptable. I strongly advise other travelers to avoid this AT&T branch -- or AT&T Mexico altogether -- if you rely on a functioning internet connection for navigation or communication. AT&T should immediately review this store's management and hold the responsible staff accountable.

Fix friends is awesome- super quick and friendly dudes (also speak English). iPhone 6s screen was…read morecompletely busted and touchscreen didn't work at all. Luis put a new screen on in 15 minutes or less. This screen is much better than the previous one I had fixed in San Francisco. I talked to the doorman security guard, and he led me up to their shop. In and out with a new screen for cheaper than I would pay in SF. Thank you guys!

I recently came to Fix friends to get the back glass on my phone repaired because it was cracked. I…read morewas told that I had to replace the entire back of my phone to fix the issue. Today, my phone stopped working and will no longer turn on. When I went to the Apple store to have it fixed, they told me to replace the back glass Fix Friends did not actually have to take the phone apart and replace the entire back of the phone. They also found that one of the parts was from a whole different model of iPhone. I now have to purchase a whole new phone.