I'm visiting Mexico for a few weeks and bought a prepaid 30 GB data plan (500 MXN) at the AT&T…read morestore on Av. Insurgentes Sur 455, Cuauhtémoc, CDMX. The salesperson promised it would easily cover my stay. Less than 24 hours later, the service became unusably slow -- I couldn't even use Google Maps, which is essential for any visitor trying to move around the city. Apps like Instagram and TikTok also stopped working properly. I went to another AT&T branch (Fuente de Cibeles) and was redirected back to the same store. There, I spoke with the manager, Diana Jacobo, who kept me waiting for over 45 minutes without offering any real solution. At one point, she even had her employee, Eduardo, call AT&T from his personal phone and pretend to be a customer instead of contacting AT&T through official store channels as a manager. After wasting more than 45 minutes of my day -- and completely ruining part of my time as a tourist -- she rudely refused to issue any kind of reimbursement, which would be the bare minimum and ethical response when a customer pays for a service that doesn't work. This level of service is unacceptable. I strongly advise other travelers to avoid this AT&T branch -- or AT&T Mexico altogether -- if you rely on a functioning internet connection for navigation or communication. AT&T should immediately review this store's management and hold the responsible staff accountable.

They were awesome, fixed my phone super fast! Plus a cool vibe in there- felt like being in a…read morefriend's place. Muchas Gracias

Updated Review 10/15/23: After the issues listed below, I went to a different phone company to get…read moremy phone fixed. They did a diagnostic and found that the original battery was removed from my phone. Fix Friends stole the original battery from my phone and installed a cheaper version. Attached is confirmation from a different company that the original battery was removed. Keep in mind, the day I went to get my phone fixed for just a broken screen and back, one of the staff members said that I may experience battery issues, and they claimed this was "completely normal." My phone which costs $1000 ($18,091.30 Mexican Pesos) is completely damaged now. Please avoid this place! It may seem like they are fixing your items, but they are actually being very shady and could potentially be stealing from you as well without you knowing it. First review 08/22/23: Complete trash and unprofessional. I came to Fix Friends with a broken screen and back. And I ended up leaving with more problems. I had to return to Fix Friends four times just to get the same issues fixed. My microphone/speaker stopped working, the front screen kept falling off, and my battery and logic card were completely ruined. The worker Luis is completely sketchy, immature, irresponsible, dishonest and then tried to blame me for the issues instead of acknowledging and taking responsibility for the bad service and not actually fixing my phone. If my phone was fixed the first time I wouldn't have to keep returning. I would avoid this place at all cost. If I could give a zero rating, I would.