Update: The tax I paid was eventually refunded, though the return process left me with the…read moreunderstanding that it would not. One star increased to three because the one product I kept seems of good quality. Only three stars, though, because communication needs improvement.

I own too many pair of Darn Tough socks. I keep buying because the quality is unmatched and because…read morethey are here in the USA. (I even have a new order pending shipment). I have never used the warranty service that I can recall but the one time I worked with customer service was stellar; I was working with someone who took pride in their job and it was evident. Oh, I should make sure I avoid an implicit message about value: I don't keep buying because the product wears out quickly; the price isn't "big box" store pricing, but the product similarly isn't "big box" quality. I still own socks from 6 years ago that are as solid as a brand new pair.(not-so-privately I dream that my repeated purchases will lead to the "Bob sock" a heavyweight mid-calf super colorful creation with "Bob" in the knit)...I hope I am not the only delusional fan who has this idea.

Extremely helpful staff. Went there to buy my daughters figure skates and the woman working (wish I…read moreremembered her name) was so knowledgeable and helpful. Would highly recommend!

A flop in the dark. All sales are women's clothes. Prices are ludicrous. Grumbly staff…read more Review: 1

Great customer service and gear! I've been coming here for 20 years+ and always have a great…read moreexperience.

It sounds like we had a very similar experience to a few other reviewers. Whomever was working…read moretoday was the antithesis of "Vermont nice". She clearly didn't think we rated to be in her store and seemed to make it her mission to try to point out what idiots we where to ask if she had a particular item.... she was contrarian to the point of contradicting herself when we agreed with her about the weather. She had a sweet black lab mix that she could learn a thing or two about customer service from (the dog is the only reason this store gets a star). If you are looking for gaudy, non functional winter wear sold by a condescending salesperson, this is your place.

I was pleasantly surprised to find this hidden gem of a upscale ski boutique in the town. The…read moremerchandise was quite beautiful and although we didn't purchase anything the owner was kind and helpful.

2nd best store in Middlebury. Great fly fishing stuff, clothing & service. The Otter Creek…read moreClassic Fly Fishing tournament is the best event of the year and these guys run the show. Always try Forth 'N Goal 1st, but then try MTeer.

This store recently moved into a larger space on Park St. They have a very good selection of…read moreWilderness Systems kayaks. They sometimes have some "blemish" boats at 15% off, so the place is defintely worth a visit.

These folks could simply not be nicer. They are so friendly and a great source of local fishing…read moreknowledge. They sell bait for ice fishing. It's available 24 hours a day. They have shiners, worms, spikes... everything you need. It's self service. If they are not around its the honor system for payment. You grab what you need, write it in the notebook, and leave your payment (cash only) in the box. Shop local.

Upper Valley Outfitters is the only dedicated fly fishing store you're likely to find anywhere in…read morethe Upper Valley, an area where the waters are big and plentiful but the fishing shops seem suspiciously scarce. Apparently most people in the Upper Valley are making their hooks out of old straight pins. Staff at UVO are extremely knowledgeable and helpful, and their fly selection is awesome. Hand tied flies here are affordable compared to other fly shops I'm used to, and they conveniently keep a bunch of proven local patterns that are in season right near the register so you can run in, get what you need for that afternoon, and run out. UVO staff will help you find local waters to fish in and help you figure out times of day to fish them. Be careful of the Connecticut and White Rivers rising on hot summer afternoons when they have to generate more hydroelectric power, as the pool you waded into might suddenly become too deep to wade out of! Also, when you get to the area and find out the felt-soled wading boots you brought from home are illegal here, this is where you'll need to go to remedy the situation. There is an excellent supply of fly tying materials available at UVO, and they deal in Hardy, St. Croix, and a number of other top-name rods and reels. If I lived in the Upper Valley, I'd probably hang out in this place once a week or so. The only thing I don't like about UVO is that they don't sell Vermont fishing licenses even though they're so close to the VT border. The way the state makes them available to vendors is apparently more trouble than it's worth, which is why it's so hard to find anywhere to get a license on the Vermont side of the Upper Valley. None of this, of course, is UVO's fault. So, if you're planning a fishing getaway in the Upper Valley, make sure to know where this place is and how to get here beforehand, because this resource is invaluable and necessary. I even caught fish on the flies they sold me here, which means they're not just selling pretty trinkets that only people like. Happy fishing!

I have a bag that I bought from their store in Cambridge around '95 that is still in amazing…read morecondition. I've since purchased a few others, and they continue to be my favorite bags. I can't recommend them enough.

This is the best bag you can buy. I bought my first bag years ago when this company still had a…read morestore in Cambridge, MA. These are made in the USA. The company has a lot of pride and passion. This is seen in both the quality of the bag as well as their fantastic customer service. There website can be a bit confusing, BUT if you call them, they will help you find the right bag with care and respect. I love this company and the bags they make. I have purchased six bags (4 medium bag, 1 large bag, 1 medium camera bag) and three laptop cases, both for myself and as gifts. I know a number of other people with one of these bags and many are still in use after 10+ years.

I've been having major arch pain with my hockey skates and rollerblades for years and it's hindered…read moremy ability to skate for prolonged periods of time. I wear podiatrist made orthotics in my sneakers, hiking boots, and even have a pair specifically for my ski boots, but the expensive custom made ones by a different podiatrist to fit were too painful. I went to a different local hockey gear store before coming to Kevin Smith's. I was able to get my blades sharpened and buy some more socks, but they didn't have my size hockey orthotic in stock. The young man working offered to have a manager call me, so I left my name and contact info, but over a week passed and I never got a call, so as I was driving today I just happened to pass by here and I decided to stop in at Kevin Smith's. Hockey specialist Jon greeted me at the door and was super knowledgeable and nice. He's played juniors and pro himself and knows what he's talking about without making you feel inferior for knowing less or being a beginner. He patiently answered all my questions and had some great suggestions. He spent a good 30 minutes with me or more explaining the pros and cons of my current CCM and demonstrating value and quality of some other brands. I did not feel pressured to buy anything. He helped me get my Superfeet pro hockey insoles inserted, too. He let me know too about their sister store in St Albans and what they offer there, too. I definitely feel this shop strives to make every customer feel valued and thoroughly helped. They just earned a loyal customer.

Super Good For Getting Your Lacrosse Stick Strung Up And Getting Lacrosse Equipment…read more I Recommend This Shop To All who are just getting there first equipment, or getting something new. If you are a hockey player there have a better stock so you will not be disappointed. There prices are amazing and there stock is too.

Starting with 5 stars for knowledgeable staff and proactive customer service. I used to love this…read moreshop. Taking 1 star off for each staff member who didn't care enough about my safety and wasn't interested enough in rescuing our economy from this pandemic to wear a mask. I appreciate that the sign on the door says "masks required," and that most staff were wearing one. But what about those three guys who either had no mask at all or had it flopped down around their neck? Why would they rather endanger customers than kill this virus and get us back to normal?

Helped me out a lot carrying Genuine Black powder and allowed me to reserve a can of 4F until we…read morecould make the drive north to purchase