Our experience with Cabinet Genies has been a complete nightmare. We have spent nearly $110,000 on cabinetry throughout our home, including over $80,000 for our kitchen and master bathroom, and the quality, communication, and professionalism have been incredibly disappointing.
From the beginning, simple design changes took weeks, followed by months of waiting for cabinets that arrived with numerous damaged pieces. Despite visible dents, chips, scratches, and frayed edges, they were installed anyway with promises that a refinisher would correct everything. More than two months later, many issues remain unresolved, replacement pieces have no clear timeline, and the refinisher did not complete the repairs the owner promised.
We were sold on custom cabinetry, yet received shorter drawer boxes than what was displayed in their showroom, which appears to be a cost-cutting measure.
We've had approximately eight separate visits, with each phase of installation and repairs scheduled weeks apart, yet the work remains incomplete. We've dealt with multiple project supervisors, conflicting instructions, and repeated promises without follow-through. Even involving the owner hasn't resolved the issues.
Our additional $30,000 in cabinetry, including a built-in bar, has experienced the same pattern of promises, delays, and lack of follow-through.
Don't be fooled by the beautiful photos. Photos don't show the close-up details or the actual craftsmanship. The owner tried to convince us that our kitchen was beautiful, and perhaps it looks that way in a photograph. But when you're the homeowner who paid for it and has to live with the chipped paint, scratches, damaged edges, and poor finishing every day, it's a very different experience.
For nearly $110,000, we expected quality craftsmanship and professional service, not damaged cabinetry, unfinished work, and months of frustration. Cabinet Genies is significantly overpriced for the quality and service delivered. I would strongly caution anyone considering them for a high-end renovation. read more