Stepped foot in about 2 months ago so if I'm posting this now it clearly wasn't memorable. I was looking for fishing hooks something simple a real no brainer. Boy was I disappointed the selection was paltry. I mean come on size 4, 6 and 8 should always be plentiful well maybe just not here. I really don't venture into other areas because it didn't pull or entice me to look around. My suggestion if management reads this is to shut your store for 1/2 day and take your employees on a field trip to Bass Pro where you can see the way your store should be - well stocked and lots of easily visible sales help ready and happy to help you. read more

Bait and Switch still being practiced. Arrived at store opening for the "As Advertised" 5 day sale. Two of the three products were not as advertised. The workers themselves are great, knowledgeable and professional. When mentioned to Management they appeared clueless and acted like victims. The gun counter was not properly staffed to handle the "fire sale" on select items. Only to wait in line for the advertised model to find out that model is NOT really on sale. I firmly believe in shopping local but every since the Bass Pro/ Cabela's deal Cabela's is sliding down hill fast. read more

I went to this store in short pump VA to purchase a generator. Before I checked out I asked the sales rep if I could return the item. He said yes as Long as I had the receipt. I asked him specifically even if I used the generator? he said yes that should not be a problem. Few days later I had to return the item and took this 100 pound thing back to the store. the customer service declined the return since i had put gas in it. she showed me their return policy and it did say that generators that have been used cannot be returned. I'm just giving this store a Poor review because of their ignorant and careless sales reps. read more

We're 4 months into the pandemic. It would serve the public well if you'd update your hours . There aren't even any changes noted on the door. I would expect better since there are other places I could have gone to. read more

First negative review I've ever left a business but this was my worst customer experience ever. I purchased a smoker online for my husband's birthday and marked it for curbside pickup which is super convenient because I have two small toddlers that go wherever I go. I followed the directions and pulled into the designated pick up spot, called the number and extension and left the pick up info and space number on the voicemail as instructed. And I waited. And waited. I called again, straight to voicemail. Called the customer service extension. No answer. Tried every extension, no answer. It was a Wednesday afternoon so it was NOT busy. I didn't want to go in because it's tough with the littles. I gave up after 45 minutes, left another message that I'm sure they ignored that said I'd try another day. Never got a call back. Tried again the next day. Same thing. Only waited 20 minutes this time until I called the Boat and Motorsport department when someone finally answered. He said he'd get someone from customer service on the phone which he did. Customer service couldn't care less. They said 'We're not really doing curb side pick up right now'.' I'm usually passive to a fault but I was so upset that they waste people's time like that and don't care. If you're not doing pick up then cover the signs in the parking lot or put a message on the outgoing voicemail and, oh yeah, APOLOGIZE when you find out someone wasted over an hour and 30 phone calls because you decided not to provide a service that you advertise. I hope they rectify this so that this doesn't happen to more people. read more

Don't even waste your time coming here extremely small selection really no selection if you're a fly fisherman don't even bother they don't even have a fly fishing section. A couple rods and reels and some wine that's about it and assorted flies it's like one little stand. David said just order online and get it sent to the store that's not the point you go to the store to buy the product they're not to order it online. read more

I stopped here recently only because we were at another store in the same shopping center. I was looking for several different items that I know they have carried in the past. I didn't need any of them critically, so the fact that they didn't have any of them was of little consequence. Next time I won't waste my time. read more

Hey Cindy D. Stop complaining about the NRA and actually do some research on things you THINK you know something about. Idiot. Cabelas has always been friendly when I've been there. A little pricy, but I'm willing to give a company that supports my rights a little more money than craphole Walmart or dicks. read more

Terrible customer service, small, and overpriced to say the least.. Won't be returning.

It's ok... I'm not sure why they thought it was a good idea to build this when Greentop and bass pro shops are in town and are bigger and better. Cabela's is closer to me but I will still drive the farther distance to go to Greentop or bass pro shops. read more

The store seems nice, but the prices are extremely high. They had kayaks there for 350.00 that Dicks has for 159.99. Everything seemed on the expensive side. I dont see them lasting for years to come. read more

I've seen better. This is nowhere the size of the Cabelas I've been to in PA. It seems like a miniature size bass pro shop, even down to the layout of the "attractions". Everything seemed crammed in to utilize every bit of floor space for retail making it a challenge of walking around on a busy day. I wouldn't call this a place to come and browse around, just a place to find what you need and go. Some staff members were helpful and some didn't seem so approachable. Overall, I don't feel like this place would get me out of the house, I think I'll stick to the online ordering for now. read more

A poor imitation of the Cabalas in the western US. If you have never been to one, and want to say you have, then come here and check this off your bucket list. If you HAVE been to one, or have actual hunting knowledge/needs, then you should probably skip this store. read more

First of all this was my first visit to Cabela's store. I was there to purchase a new browning A5 3"1/2 12 ga. I took in a Brand New Smith&Wesson Sport II 5.56 the gun buyer was extremely rude, and I do mean extremely rude. granted I was using the rifle as trade and expected a fair trade in since the Rifle was brand "NEW" and never fired and was kept in my safe and oiled. The gentleman in question the buyer took advantage of the situation since I drove almost 3 hrs. to the store from south Virginia the Rifle had a market value from 650 to $750.00 Considering I had driven so far I was over the Barrel. I will say I will never go to that store again and I warn my friends to go to Green Top for trades or purchase of any firearm. read more

This is a review for the company as a whole. They have found to be very dishonorable and as a Veteran, I find that very upsetting. They advertised a sale for a kayak on their website for $679, I called and verifed the price, and then placed an order. Afterwards, I sold my current kayak that I had saved up for over a year, in order to afford theirs. This was after I confirmed that the new Kayak had been shipped and I was charged. A few days later I received an email saying their price was a mistake and my order has been cancelled. I have appealed to them with no response from the actual company. When I call customer service they said, they might cancel it and to keep checking back and hope it arrives?? read more

I experienced slight racism, and will probably never go back to this location. Those working on the floor were nice, but the customer service department and cashier made it a point to embarrass me and tell me my card was declined when in actuality my chip was malfunctioning. So instead of stating that their system was malfunctioning and that it was a chip malfunction they obnoxiously and rudely stated that it was declined. I had more than enough funds in my account to cover the cost and used 3 different bank cards. Thank you Cabelas for the horrible customer service and embarrassment. read more

This is a weird place, not going back. In a rush to buy hiking shoes before a trip, I tried on 6 or 7 pairs. Sales reps came over to me constantly. I chatted with one for a minute but I didn't need help... what, you'll place shoes on my feet? Are we going to sit on the floor together? Because you don't even have a bench to sit on. So I'm hopping around trying on shoes wondering if they work on commission. Turns out they don't. I'm not a shoplifter, so if it was a security thing they really need to work on the stealth. Overall an annoying experience - awkward store layout, small selection, high prices, swarms of sales reps, and a snotty cashier who couldn't spare a bag for a $130 purchase. I have no need to spend money there again. read more

Newly opened store with a LOT of great merchandise!! A lot of what I saw here was items fresh off the market and items I haven't been able to find at Dicks! The employees are amazingly helpful and really really nice! The location is great and even tho' it's brand new the lines weren't long at all! read more

I like the store and generally can find what I need without needing help. That being said I went in to get a new bow for my birthday and spent 45 minutes circling the area waiting for someone to come help. It wasn't slow but it wasn't slammed either (at least in that section of the store). Someone finally came out from the back room and I approached him to let him know I was looking to make a purchase. I could tell he was busy and acknowledged as much (i.e. I literally said "I know you're busy but when you get a chance....") he cut me off and said "yeah I'm busy!" And then turned around and walked into the back room where I presume he was hiding the first 45 minutes I was there. I waited another 10 minutes (don't know why guess I was just real excited to get a new bow) and then left. I generally like the store and this is my only bad experience but it's also the only time I've needed assistance. I'll still shop there but it won't be for big ticket items. read more

I had a great experience on my first visit and I'm looking forward to returning. The staff was great, everything I needed was there. I've shopped at the two other stores in the area, Greet Top and BP, and I have to say that Cabela's is right there with Green Top. I will continue to shop at Green Top since it is a local business, but Cabela's will get a lot of time to. Cabela's gear costs about 10% more than Bass Pro, but it is superior in quality and they had normal sizes in stock, unlike BP. I'll gladly pay 10% more for a product that is going to last a longer time. I'm a fan. read more

Just lost a customer. If you sign something and then forget to take the sign down- you need to honor the signed price. Horrible customer service people read more

Very poor service. Hard to find someone to help. When you do, they don't know the store or the products. Others just don't have time to help you. I think I will take my business to Greentop. read more

I purchased 5 boxes of shotgun shells for dove this past September from Cabelas at their Richmond location. In my hurry I grabbed 20 gauge shells instead of 12 gauge. Since this location is about an hour away from me it wasn't until this week that I found the opportunity to return them. I went to returns with the 5 boxes of shells and my original receipt. The clerk informed me that they didn't accept returns on ammo. I asked him if he could contact the manager. He hesitated asked another clerk if he could return them. He also replied no. I really wasn't in the mood to argue and asked for a manager again. The Manager's help never came as apparently they couldn't reach him. I ended up leaving letting them have the shotgun shells as I don't even own a 20 gauge. I have been doing business with Cabelas and Bass Pro since they were both mail order only. This past year I probably spent well oer $2000 between both stores. I hope that $55 worth of Shells was worth it. I will never spend another dime there period. Your associates total lack of customer service can only be blamed by their inadequate training. Greentop Sporting Goods will thank you as that will be where I go from now on regardless of price. read more

Very good customer service , we found what we were looking for with help from a very nice associate ,he took us there answered our questions very polite. We will be back! read more

First time here-had a good experience, staff was friendly and helpful--its a small Cabelas but prices seem less than Bass Pro-good ammo selection---- read more

Attended the grand opening and was impressed by the well-prepared staff. The store was what I expected but a bit pricier than it needed to be. Maybe once the newness wears off they'll settle into a more competitive mode. read more

This is easily the worst managed store I've ever been associated. They have absolutely no idea regarding effective management and employee engagement. The managers have their little group of specials that know nothing about sporting goods. If you want to experience pathetic managers at work get a job here. The reviews on here confirm most others see the store similar. read more

The smallest Cabelas I have been to yet. Was in the area today with my wife. Figured we would kill some time and walk around the store, check out the bargain cave and grab some food from the deli. There was an employee making popcorn, another was eating and saw us. Nobody seemed to be working in the eatery though. We waited 10 mins in line, none of the employees assisted us. We left. My wife even said the smaller Bass Pro Shops are a better brand even with the merger. Oh well. read more

I had high hopes, having been to the Hamburg store several times. This store has the décor and appearance, but more sizzle than steak. I scored a nice flannel shirt for $20 on their morning special, but could only find one in my size; extra large-tall. I have friends that have more reloading supplies than they have. Not a threat to Green Top. read more

Very disappointing experience. Not at all what you would expect from cabelas long history of excellent products and services. Reminds me of a walmart sporting good section not a sporting goods store .I would say the same for customer service standing around but doing nothing should have put in self checkout would have been more help full . Don't waste the gas. read more

Very disappointed. The store is very small and has no home goods section. Nothing for the house. It should not even be called Cabelas. Why bother building the store only half way. We will not go here again, it is only a waste of time. read more

Went to Cabelas to look & left with shoes & a card. Lol. Sonny was amazing. Also hard to resist when Cabelas stands behind their product like they do. read more

I purchased the Kimber Micro CSE 9 mm on Black Friday. I went to Bass Pro first as they had the Micro SS Rosewood on sale. They sold out of the 9 mm in the first hour, I was a little late. So I thought Cabela's had the CSE so I'd go there and pay a little more. I got to the store in Short Pump, VA at 8:45 AM. It took over 1 hour to even get to the sales guy and see the pistol. It then took another 1 1/2 hour in line to do paper work where I was told it would be another 2 or so hours for the background check. They finally called me to the register where I paid. I was out the door at 6:15 PM. 9 1/2 Hours. I understand it being Black Friday, but there was No supervision/direction at the Firearms sales department. There was no process in place to expedite the sales volume. No forethought could be seen as how to process these sales. Other customers who had been to Bass Pro and Greentops had said they where in and out quickly, so it wasn't a problem with the State Police. Both had way more volume then the Short Pump Store. The Managers where not seen in the area, but were more concerned with getting the Door Buster Sales signs down by 11:00 AM. I was very frustrated and disappointed at the lack of Management shown. And all this to save $100... read more

Wow I was highly disappointed in this place it's not anywhere as large or as nice as Bass Pro or even Green Top. It reminds me of a small Gander Mountain. I guess I was expecting the big large type of Cabelas they have in Central Pa and West Virginia, and this place is much smaller with a very limited selection of everything. I went one time and have no desire to ever go back....I will stick with Bass Pro or Green Top. read more

It's an absolute wonderful place to shop for firearms, fishing equipment, etc. They also have excellent customer service from the staff there I never had a issue with the facility until last week. Saturday evening around 1600 hrs, I was in the area because my parents don't live far and I had drill that weekend at Fort Lee so I decided to stop by. So I walk in and everything is normal like always then I go to the Gun Library section which is all the way in the back to the far left and the set up is old fashioned. I walk in and this older white woman with glasses and a younger white (heavy set) gentlemen were in there and they literally were looking at me like I was a piece of shit. I actually had to acknowledge them first cause It was very awkward which I thought was kind of odd to begin with since I was a possible customer. I don't know what the issue was. It just puts me in a different perspective that I might get deployed in the next few months and I'm going to be risking my life for people like that its just kind of crazy to me. read more

I got a bunch of gift cards for my birthday from my friends and I finally decided to use them. 3 weeks ago I drove up and bought some beef jerky .when I paid it ate up a whole $25 card and I gave them a 2nd $25 card the cashier told me and showed me that I had $18.53 left on my 2nd card. I go up there today and buy some mosquito coils for $3.99. When I get up to the register and they ring me up and scan my gift card they tell me I only have $6.47 on my card. I told them that they made a mistake because I wrote on the card with a sharpie what was left on the card. The lady said to me well the computer is saying you only have $6.47 then the manager gets involved and comes out there with a piece of paper and telling me I have this print out that shows the history of that card and you spent $18.53 on this date. I told him that his cashier must have done something crooked because I have been dealing with gift cards for yrs that's how I get huge gas savings at Kroger so don't tell me I'm confused. I know what I bought and I know what was left on the card. I know after I am done with these cards I have left I will never shop here ever again and I am going to tell everybody I know about this store having thieves working here and that they need to go to bass pro shops or greentop or dances. My advice to any one reading this review and thinking about shopping here is be careful if you use any form of plastic cuz there are a bunch of thieves working at cabelas registers. someone needs to tell these people that they ain't the only deal in town and we do have other sporting goods stores to choose from! read more

I'm usually not one to wait until the last minute but decided this year after coming back from Wyoming to upgrade to O2 OCTANE camo for Virginia . I always loved the Outfitter camo but wanted something a little darker pattern for the Virginia Mountains. I didn't want to wait or order so I dropped by the 3 times in a month in November and a very pour selection of camo was found again . Each time customer service was slammed helping with orders at the kiosk or pounding away at those Cabela's credit cards. No help could be found in the camo apparel section. It wasn't organized and mixed matched colors/ patterns and the clothing was not tidy at all. Not everyone can afford SITKA so that was the most camo on the floor. Cabela's has really changed over the years with a lot of things going to overseas to be made. I didn't mind paying for things like the Super Slam series of clothing back when it was made in the USA. But now with more stores and the lack of leadership and selling out to Bass Pro ( which I used to work for ) in retail I have moved my business to another company that has a better line of clothing and better customer service and are not so hounding over Credit Cards has their main focus when you walk thru the door. As a company please hire better store manager and watch who you hire as leads. Someone that knows what they are talking about , not just a warm body on the floor. As a company please bring back the Fine Gun Library as it used to be. Now Cabelas has tactical rifles taking up room in their racks. read more