Highly Recommend SAS Transportation - Exceptional Transfer Service…read moreMay 2026 SAS Transportation is truly the best! They contacted me the day before my scheduled service to confirm the transfer, and again on the day of pickup. Their communication was consistent from start to finish, right up until we boarded the vehicle. The team was very friendly, handled our luggage with care, and made sure we arrived at our destination on time. The cost of the transfer was very reasonable, and the ride itself was clean, comfortable, and smooth. I highly recommend SAS Transportation and will absolutely use their services again in the future.

Booked with this company months ago. Received an email to call once I retrieved my bags from…read morebaggage claim. Someone texted me that morning saying they will be my driver and let me know when I have my bags. I called him when I got my bags and tells me another driver has been assigned to me because he's running late. I called the main number and no one answered so I called the other driver back, and he says "just keep trying, and they'll will contact you". I tried again with no answer. Not ok! I always book private transportation for the convenience of not having to wait. Now I'm waiting for an Uber. Still haven't heard from the company.

I don't typically write negative reviews. In fact, I make it a point to recognize businesses that…read morego above and beyond because I believe great service deserves to be celebrated. Unfortunately, this is one experience I cannot stay silent about. Our group recently spent over $8,000 to charter a bus for what should have been a memorable trip. Instead, it turned into one of the most disappointing customer service experiences I've ever had. From the moment we boarded, it was obvious the bus had not been properly cleaned. The floors were filthy, but even worse, the waste tank from the previous trip had never been emptied. Imagine being trapped on a bus for more than seven hours with the overwhelming smell of someone else's sewage. It was nauseating, embarrassing, and completely unacceptable. Instead of immediately correcting the problem, we were forced to spend our own money on air fresheners and cleaning products just to make the ride somewhat bearable. The driver showed little urgency because he wasn't sitting in the back where the smell was the strongest. It wasn't until passengers refused to get back on the bus that the owner finally instructed the driver to empty the waste tank. We hoped that would be the end of it. It wasn't. On the return trip, while driving through heavy rain, the roof began leaking onto passengers and their belongings. When the owner was contacted, rather than expressing concern, he claimed he reviewed the bus cameras and "didn't see" any leak. It's hard to understand how a camera could dismiss what an entire bus full of passengers witnessed firsthand. After spending thousands of dollars, we were left with a dirty bus, unbearable odors, a leaking roof, damaged belongings, and a level of customer service that made us feel like our concerns simply didn't matter. The only resolution offered? A discount on a future trip. Respectfully, no thank you. A company earns trust by how it responds when something goes wrong. In this case, there was no accountability, no genuine apology, and no meaningful effort to make things right. My advice to anyone considering this company is simple: be cautious. Businesses that require full payment upfront should still be held accountable for delivering the quality and professionalism they promised. Once they have your money, you shouldn't have to fight to receive the service you already paid for. I sincerely hope this review encourages the company to improve its standards so that no other family, school, or organization has to endure the experience we did.

We were forced to ride on a bus filled with the overwhelming odor of urine and feces, creating an…read moreunhealthy and unacceptable environment for children, troop leaders, and parents. We chartered this company to transport two Girl Scout troops on a 7-8 hour trip, and unfortunately our experience was extremely disappointing. From the moment we boarded, there was an unpleasant odor on the bus. By our first stop, the smell had become overwhelming. The bus was filled with the odor of urine and feces, even though no one from our group had used the onboard restroom. The smell became so bad that passengers could not comfortably sit in the back of the bus. In an effort to make the trip bearable, we purchased bleach and air freshener ourselves. Troop leaders repeatedly sprayed disinfectant and air freshener before the children boarded. We also asked the driver to have the restroom emptied and cleaned, and parents even provided locations where the restroom could be serviced. The issue persisted throughout much of the trip. What was most disappointing was the response from the owner when we raised our concerns. We were told that the company was "a bus service, not a cleaning service." Cleanliness and sanitation should be a basic expectation when transporting passengers--especially children. Based on our experience, I would strongly recommend inspecting any bus thoroughly before departure. No group should have to endure hours of travel in those conditions. This version keeps the focus on documented facts, which tends to carry more weight with potential customers and is less likely to be challenged by the company.

So I'm not one for writing reviews, unless something blows me away. And using Festival Drive was…read moreone of the best decisions I made the entire week while in Miami. So as one might guess, I was there for the Ultra Music Festival (week 1) and in the first few hours of being in Miami heard nothing of horror stories in regards to transportation from South Beach to Bayfront Park. My girlfriend happened to hear about Festival Drive and suggested we give it a shot. We signed up for it on the walk to the pickup location and were instantly granted access. Here are some of the great things about festival drive: Price: the price can not be matched. For under $100 we did not have to worry about transportation for the entire weekend. (I had heard of stories of people spending easily $60 each way for a cab) And we were supplied with water (being sold at $5 each at the festival) as well as neat doo-hickeys such as glow sticks, candy, and glasses that make the light show look like a kaleidoscope. Festival Drive paid for itself in the first day of Ultra. Convenience: the pickup spot was on the corner of 9th street and Washington, right in the heart of South Beach. This was about a 15 minute walk from our hotel. And the drop off was about a block from the entrance to Bayfront Park (nearly as close as you can get since roads are closed right at the park entrance) There are buses going to the festival every hour and 2 buses that leave the festival. Friendliness: Evan (the owner) is very friendly and outgoing. In the first few minutes of meeting him, it felt as if I had known him for years. Being that he was someone who had been to Ultra before, he knew exactly the situation we were in and was able to make our drive to and from the festival the best it could be. (Sitting in traffic is never fun when you are from NJ and get road rage, but I was quite relaxed knowing I did not have to navigate the streets of Miami myself) Megan is a Miami native. On the ride there and back she was able to give us advice about where to go, what to see, and helped us have the best possible experience even after Ultra was finished. Recommendation: I would recommend Festival Drive to anyone who is looking for convenience, to save money, and to meet some great people. If i make it back to Ultra, I will surely be using the services of Festival Drive again and will definitely recommend Festival Drive to all of my friends. Thank you Evan and Megan for helping to make my first trip to Miami an enjoyable one.

I've only heard horrible stories about transportation to and from Ultra Music Festival so we booked…read moreour seats with Festival Drive. Turns out, it was one of the best decisions we made during our UMF trip because: 1. The process was hassle-free. We booked the day of Ultra. However, it said we needed to bring a paper copy of our receipt and we did not have access to a printer so we brought it to 9th and Washington and hoped for the best. Turns out that Evan was really understanding and we got our 3-day wristbands with no trouble. 2. Evan and Megan were very friendly people who actually cared about making sure everyone was having a good time. They were also very receptive of questions and were really helpful. Megan, who is a local, gave us good advice as to where to go nightlife-wise and gave us a lot of Ultra-survival tips. 3. Free stuff! Fun things like glow sticks, beads, whistles, temporary tattoos, and awesome glasses that make lights look like the inside of a kaleidoscope were plentiful. There was a huge bag of candy and an endless amount of WATER. 4. The buses were very reliable, despite there being a huge amount of traffic. It also felt really safe, unlike those sketchy white vans with a guy screaming out at you asking if you're going to South Beach. Overall, it's a fantastic deal. Don't get ripped off by untrustworthy white vans and/or taxi drivers preying on the tourists and buy Festival Drive in advance!

Very expensive for the distance displaced, no meter on board. I wouldn't use again. Vehicle not…read moreeven identified as any king of transportation.

Excellent Service! Car was elegant and comfortable. I was picked up at the airport and taken to my…read morehotel. Driver was very nice and help me with luggage and even had water and soda waiting for me. Really great experience with this company.

It's been a minute since my last visit through this airport & I can see how much it has changed in…read morethe last few years. We had no issues coming through during some of the busiest times to travel that being Turkey weekend. Going through security was not bad , easy not crazy jammed packed upon arrival it was easy to leave & get a car outside & head to the hotel. Coming back it was easy as well, going through security was smooth. Once we got past we had plenty of time for food, nice food court at terminal 3 we got Pollo Tropical , I had a grilled chicken sandwich & yuca bites , yuca bites were so good, good sandwich hubby had a Chicken rice bowl very good as well. Decent airport overall, we had no issues coming & going.

The new layout to get dropped off and picked up by uber or Lyft it's perfect. Traffic was not as…read morebad and it's always clean . Definitely prefer coming to this airport .

Absolutely terrible customer service…read more We contacted this limo company two weeks before our scheduled event to cancel our reservation. The company refused to refund a single dollar, despite having ample notice to potentially rebook the date. Their justification was that the contract states all payments are non-refundable. While technically allowed by their contract, this policy is extremely customer-unfriendly and feels more like a money grab than reasonable business practice. Most reputable companies will work with customers when given significant advance notice, but this company showed zero flexibility and zero concern for customer satisfaction. I strongly recommend that anyone considering booking with this company carefully read the contract before signing. Do not book unless they remove or modify the "all payments are non-refundable" clause. If your plans change for any reason, even weeks in advance, you could lose every penny you've paid. There are plenty of transportation companies that value their customers and offer fair cancellation policies. Unfortunately, this is not one of them.

FCL provided two sprinters to shuttle guests between our hotel and wedding venue. Pickups were…read moreright on time and FCL was in constant contact with me to make sure no one was left behind. Vehicles were also in fantastic shape. Whole experience went off without a hitch. Definitely will be using them for future events we have in Miami.

Never returned my calls or email. Was looking for help to plan a ski trip with my family and cannot…read moreget a hold of them. I guess they are too busy.

Have used Whatahotel.com several times over the years, but this past experience at the Anaheim…read moreWestin Resort was a-maz-ing!! Not only was the nightly rate extremely competitive, but all the perks made our visit so much more enjoyable and relaxing - we got an automatic upgrade to a room on the 2nd highest level with an awesome view of the Disney parks, we had access to the Club level which is a private lounge for VIP level members, $100 food/beverage credit, breakfast for 2 adults included, and a personalized surprise gift in our room waiting for us at check-in. I felt like a celebrity! If a hotel I want to stay at is available on Whatahotel.com, moving forward, I will definitely book through them. There is just *no competition* with those other "discount" sites. I am so happy and looking forward to recommending Lorraine Travel/whatahotel.com to my friends & family.

This terminal is lovely and newly updated! There's a Starbucks near the boarding gates, as well as…read morea Mexican restaurant and bar, plus the usual tech and newsstand stores for anything you forgot. The bathrooms are large and clean, too. One of the nicest perks: there's a play place between this terminal and terminal 2, which is such a bonus for anyone traveling with kids. There's also a beautiful open seating area with large windows letting in gorgeous natural light, plus a lovely art display hanging from the ceiling. So happy to travel out of this terminal for Breeze Airways -- it's clean, well-kept, and has great options for food, drinks, and any last-minute carry-on items.

At least this terminal is the first stop when entering the airport so easiest for drop off or pick…read moreup. The Uber pickup was only a short walk from the terminal too. The terminal is shared by United and Allegient airlines. There are only a few eateries and shops including NewsLink, Starbucks, Shula Burger, Rocco's Tacos, Tech on the go and Offerdahl's on the Grill. ATM here too with gender assigned restrooms. Plenty of windows to watch the planes arrive.