I had stopped getting services for almost a year due to my family moving. Upon my return, this business is now under new owners/management. They were not friendly, but I had been going to this place for years, so I still gave it a try Memorial Day weekend. I enjoyed my pedicure by the owner's husband. I then went back for a full set of liquid gel. A lady did it, they were just ok, but I didn't know of anywhere else to go. So I went back for a fill in and this time a guy took me. Well, after a while I started noticing my thumb just not looking right. I didn't think anything of it until I took the nail off. My entire thumb was green!!! I went back and my husband went with me. When I showed the greeter my nail she was disgusted and immediately went and got the owner. She looked at it asked me "What do you want, do you want another full set"?!? (Really) I said "No I want you to take them off" She was so rough doing it, that even the greeter( who was looking at the expressions on my face cause it hurt so bad) had to tell her not to be so rough!! Her ugly tone and response was "There's nothing I can do about that". She then tried to convince me that there was NOTHING WRONG with my finger and that there wasn't anything there! When she was done, she walked off and I guess she told the young lady to charge me because she wanted money for that!!! I'm looking at them because I'm confused about this time, and she comes back and wants me to pay because "I received service". I asked her "Are you really going to charge me after what I just showed you? And you asked me what I wanted?" Are you serious???? Because of how she acted my husband told her he was going to report her. Her response was "Go ahead I don't care". We were in no way rude to her, but she told us to leave her store and go take your business somewhere else.
My middle finger is still messed up from her taking the nail off. And it has taken me this long to get rid of this fungus trying different products!!!
About a week before this happened, I went in and bought a $60 gift certificate for my mother to come and get her a pedi for her birthday. I wonder how she's going to respond when she goes to ask for her money back??? I can't believe how people do business these days. All she had to do was reassure me that everything was going to be fine and swallow a measly few dollars, but she was more concerned about her money instead of sanitation and the health of others and It's very sad that we are only $ signs and not people who have feelings. I could have been one of the ones to take legal action and had her all on TV!
Word to the wise: When a customer comes in your store, your job is to rectify the situation. That's why it's called Customer Service!!! read more