My basement flooded a couple of times in a row. I called CJ Erickson to help find out what the issue was. They sent someone to check the problem and decide on what needs to be done. When the person came, he found me in a vulnerable situation and told me the only way to open the clogged sewage pipe was to clean out the catch basin and to put water pressure through the pipes and open them, and he told me that the cost would be $1400. Not knowing who else to call to fix the issue that day, I agreed. The person left and said that their crew will come to do the job. Sometime after 3:00 pm a couple of people showed up with a truck. They spend a little less than half hour to suck out the water in the catch basin and to pass a hose through the pipes and they left in no time. The blockage was opened as the result, only to be flooded the next time it rained.
I contacted a plumber through a friend of mine, who found the issue with the blockage and installed an ejector pump and back-flow blocker at half the amount that CJ Erickson charged.
I have asked many people, and all agree that charging 1400 for half hour work to empty out a catch basin and to jet pressure the pipes is outrageous. Specially since the issue was not resolved.
I think I was taken advantage of by CJ Erickson and therefore would advise no one to use their service. There are so many other small companies whose focus is customer satisfaction, rather than self interest. read more