Updating my review to reflect my experience today/yesterday. I took my Mercedes in because it had a light on for a bad auxiliary battery, and they noticed my car also needed Service A. I got a call a few hours later - prior to doing any work - with an estimate of costs, line items of what he recommended they do as priority if I wasn't able to do everything, and why each thing was important. I appreciated that because I don't actually know anything about cars and wasn't sure what each thing was. I said go ahead and do everything because I didn't want to deal with it, but it was nice to have the explanation of costs and what work was being done. First of all, they're SO friendly and knowledgeable there and willing to explain any questions that you have. The prices are super reasonable and EXTREMELY clear. It's not one of those places where you expect it to be $200 and it turns out to be $1200. When they say "it'll be x", it is, in fact, x. My car repairs/service was super quick - they worked with my schedule, my car was pristine when I got it back, and I'm thrilled with the work done. I was sold on this place for their honesty in my previous experience, and now having had "true" work done, I'm definitely sold. Five star service, five star work, five stars all around. VERY happy with my experience! read more

The service was amazing and very professional. The man at the front desk was super nice, and the fact that he spoke Spanish made communication much easier. I walked right in and received a quote within minutes. I dropped off my car due to a tire blowout, and the ease, speed, and cost of doing business here made me an instant fan. read more

Old Ox Tire & Auto - Tire - Auto Repair Near Me - Arlington, Virginia

Paid 2,000 for some work which was inflated enough but they did something to the sensors and on return they charged me for a diagnostic they created then didn't even fix read more

Mechanics and staff are very responsive and thorough. They explained the problems with my car and gave me options. Provided an excellent service read more

New owners, mixed experience. "A service" was done adequately. However, the attention to detail was disappointing. Left the engine bonnet unlatched and grease on the paint afterwards, and more. Also, this feels more corporate than the previous owners who gave it a more personal vibe. read more

Fair and fast. Can't ask for more. I brought my car in for a diagnostic and they did it professionally and quickly gave me the straight story on my options.. A+++ read more

This is a real gem of Falls Church. It is refreshing to have a local mechanic who cares about keeping cars in good working order order and serving the client excellently. Mr. Paul and his son specialize in Mercedes but work on any car. He is the sole mechanic for my old classic car. I am grateful for him ability to diagnose, fix and PREVENT! Please support this local business. He stands behind his work and his work is HIS work. read more

Old Ox Tire & Auto - Front of C&P Auto in Arlington/Falls Church. - Auto Repair Near Me - Arlington, Virginia

Great service, would definitely recommend! Have taken my car to Old Ox 3-4 times in the last year and every experience has been great.

totally rip off and will quote very high prices. they play the games for sure and dont take your car to get inspected because they will fail you and want to charge thousands to get your car back on the road. terrible and greedy...yea you heard me read more

Great father and son family local business! They know what they're doing ! They charge reasonable prices and most importantly they're honest. Hard to find nowadays! Paul takes time to explain the work done in detail. My car was in better shape than it was before I brought it in. read more

Paul is amazing but ever since the new ownership came in, this place takes your money and doesn't even fix the problem. Very frustrating experiences. read more

can't speak highly enough of this establishment. Took my car in after speaking with Paul about squeaking from front end. He drove car around, spent time trouble shooting, even put up on lift. he couldn't locate source nor really appreciate noise I was hearing- so had me pick up car and did NOT charge me for the time /service . very upstanding, fair and reasonably priced (had work done prior at same establishment ) . will definitely be using for any future car issues - big and small! read more

I would absolutely recommend this shop! Everyone was so friendly and helpful. Josh explained everything clearly and was very kind. The cost was very reasonable and clearly explained in the quote. They were very quick to order the parts for my car and get it fixed. I have had bad experiences with other shops in the past, but Old Ox Tire & Auto was so great I had to leave a review!!! read more

I had an excellent experience at Old Ox. Josh was very nice, took the time to explain things without selling anything, and even included a free inspection when I needed my tires replaced. The tire warranty was a great deal too ($30/tire!) and overall I felt like taking my car there was money well spent. Service was relatively fast (took about a day as they had to order the tires) and after taking my car back to the dealership to address some concerns Josh raised, I will definitely be returning to Old Ox in the future!! read more

Big is not always better. C&P (Paul), as a small MBnz repair business owner was personable, offered timely service and budget friendly results. Cannot say enough about his approach to clients. Almost like a "family" visit; no rush to the next customer. Took the time to answer my questions with clear responses. No way to go wrong with C&P. Gary Gregg read more

Exceptional service! Josh and Jeff both explained what was recommended for the optimal performance of my Mercedes. No extra sales pitch, through diagnosis of where my car was at and what it needed. They passed my "car guru Uncle's" test when they explained to him what was going on - both mechanically and financially. 110% recommend Old Ox Tire & Auto! read more

Josh was an extremely helpful mechanic. I had attempted to fix something on the vehicle myself and got stuck in the final stages of reassembly. I brought the car over and Josh helped me right away and put it all back together and gave some helpful tips for next time. Would highly recommend this shop. read more

I've been going to Stohlmn Subaru for several years but when they didn't have an appointment for two weeks, I decided to try C&P Auto Service. They got me in same morning! And super nice and open about what they would do and charge. Really clean shop and super friendly people. I highly recommend. read more

My 2014 e class just went off warranty, and of course I had a problem! I got a recommendation to call this shop and it was an excellent choice! The owner was not only delightful to talk to, his honesty about the type of repair needed and most cost effective approach surprised me. This isn't a shop that just wants to take your money-the ethic here is to do the job right and cost effectively. And the owner knows everything there is to know about a Benz. I will be bringing my car here from now on. read more

Paul, the new owner, is very knowledgeable and extremely busy. Be patient and let him take his time with your car. He knows what hes doing! I've taken my vintage Mercedes to several local repair shops, and this is the only one that comes at my car with complete confidence. It's taken me almost three years to find this spot, and I don't plan to go anywhere else in the future. The shop is oddly tidy and clean for an auto repair shop. Not sure why, but it makes me confident when I'm not constantly tripping over pieces parts. Give Paul and his team a shot....I don't think you'll regret it! read more

We have been customers since we bought our first used Mercedes in 2006. The team provides excellent service for our now 3 Mercedes. We have had Paul's team service our cars each of which are now have over 85K miles. We purchased a 2004 Mercedes from Paul as a teen learning car during COVID it is reliable and very nice on the inside. Thank you Paul and team. read more

I used to take my MB to the local dealer for service but I was not satisfied with the quality of work. And then I found Paul (C&P), oh my gosh what a difference. Not only was the quality first rate but the labor cost was much more reasonable. So now Paul takes care of all my cars. I highly recommend C&P for auto repairs and maintenance and Paul as a great person! read more

I have a 2014 BMW Z3 Roadster. Brought it in for a new alternator. Work was done quickly and correctly. Second car I've had worked on here and both jobs were outstanding and on time. Scott read more

Had an amazing experience at C&P with Paul. He was extremely diligent in helping me find a solution for my Mercedes C63 brake job. Parts were not easy to come by but he gave great recommendations on what I should do. He was able to squeeze me in to an already tight schedule and made sure to give me the most reasonable price he could. I sincerely appreciate his honesty and thoroughness, and will most definitely be bringing my car here for any future service work. read more

Paul is an outstanding professional, he provided a great advice on fixing a rumbling noise in my 350C convertible. He fixed the noise in one day, i love my car more now. Thank you Paul. read more

I would recommend this shop! Paul was very professional and accommodating when he fixed my Saab 9-7x.

We have been using C&P Auto (formerly known as Don Pool Mercedes) for years now. Just picked up our old BMW today and I was reminded what a consistently great job that Paul (the owner) does with servicing and repairs. He is honest, a really hard worker and prices his work very fairly. So happy we never have to use a car dealership service shop ever again!! C&P Auto 6917 Lee Highway, Arlington 703-534-4222 703-534-0348 read more

This place does decent work, but charges high prices. Last time I visited it was 160/hr, which is still less than the dealer, but pretty close, and you don't get a complementary loaner or back rubs. Communication is not unlike dealing with an old Mercedes: sometimes there's a short in the wiring or a module goes bad. For example, I learned that my vehicle needed "a lot of things", yet this wasn't communicated until I came to the shop to pick my car up, and I ultimately never found out what it was that my vehicle needed. Was promised to let me know how much the work was going to cost, prior to starting the work - nope, never did. Little things like that, which would be much easier to forgive if they were priced more modestly. I'd probably still use them for major things if I lived closer, but wouldn't go out of my way to keep coming back. read more

I've been taking my two Mercedes for years. Paul and his crew have always done an outstanding job. What I've always admired about Paul is his honesty and has never hesitated to answer my questions. Thank you, Paul and crew for your great service throughout the years! Steve Sty... read more

i towed my car to auto service before i wanted to go to overseas couple weeks earlier than my departure, advising what's the problem. Find out later that the owner of the shop is extremely busy was not able to touch the car. i explained that i am leaving for three months to oversees and if you don't have time i can take back to my home that i have 13 parking spaces. he accepted to take care of it while i am away. i came back find out that he still was not able to fix it and have to take it in shop to see what's wrong w/it . So, i decided to call him so many times and send a text message as well that is attached as exhibit A along with long message that would be attached as exhibit B , by finally saying , i had a call from our mutual friend Tony that he told me" Paul wanted to talk to you that your car won't be fixed" that i decided to tow it away to LUXUS Automobile in Manassas in order to be fixed. WHILE THE TOWING COMPANY WENT TO PAUL'S SHOP HE CALLED ME AND TOLD ME THEY WON'T ALLOW ME TO TAKE THE CAR OUT AND I ASKED HIM LET ME talk TO PAUL , HE SAID WHY YOU ARE TOWING? I CALLED YOU SO MANY TIMES W/NO RESPONSE. I SAID I HAVE MY OWN TEXT MESSAGE AS A RECORD AND MY CALL TO OUR MUTUAL FRIEND TONY THAT HE WANTED TO TAKE MY MESSAGE TO YOU BY ASURING ME THAT THE CAR WON'T BE FIXED FOLLOWING THAT, I DECIDED TO TOW IT AWAY TO LUXUS AUTOMOBILE. When the car was delivered, the owner of LUXUS SHOP NAMED IRAJ "told me that the battery is missing". i said it was a new battery that i bought it prior to my departure from American service center. RIGHT AFTER THAT I CALLED PAUL W/NO LUCK TO RESPOND. Paul took my battery without my consent which is steeling, read more

The support I received was thorough and timely, was very pleased to have my issues addressed with a single interaction. Awesome service and work! read more

C & P was recommended to me by a friend I trust and they have not disappointed. over the years they have serviced my BMW and Mercedes and could not have been happier with the quality of service. highly recommend the C&P Auto team for service and repair! read more

Superb service. Took my CLS in and they quickly diagnosed it, kept us informed, and expeditiously took care of it. Will definitely be back for future services and highly recommend C&P to others read more

Stopped by Don Pool Mercedes Benz Specialists to talk about marketing, and eventually the conversation moved to working on my personal vehicle. What I respect about the owner is his honesty, personality and fair pricing for parts, service and repairs. Being a SMART car owner, I've noticed both local Virginia MB dealerships more-or-less frown or refuse to work on them. Most likely due to low volume sales, and low market value compared to other MB makes & models. What's great, this shop has the same tools. Highly recommend this shop. read more

I took my Mercedes here for a scheduled service and to check the brakes. Paul was thorough, professional and extremely helpful in explaining the work (and costs) before it was done. The prices were reasonable and I got more personal attention vs. going to the dealer. Paul and Kyle were great. Will definitely bring our cars here regularly. Highly recommended! read more

I bought an $800 240D and brought it in to have minor things fixed. I wrote out a list of several items I wanted looked at, including changing out a rubber house that carried windshield wiper fluid, a stuck door lock/latch, and the pull release knob to open the hood. A couple of days later I stopped by to check on the work, and they said they were still looking at it, and had other cars to fix as well. Finally, on the third day, they called and said it was all fixed, and the total would be over one thousand dollars! I almost fainted! They never called to give me an estimate, or to explain what was wrong and what the options were. They simply chose the parts and procedures they wanted, and billed accordingly with no estimates or approval. I felt completely ripped off and said I refused to pay. They said they knew where I lived and were being difficult, but finally, after more protesting from me, one of the managers offered to undo much of their work (remove parts, etc.) and charge me "only $700" for one of the repairs which could not really be undone. I figured I would cut my losses, and write to the state office for consumer affairs. I would highly, highly NOT recommend you taking any Mercedes product to these guys. If they were not ethical with me, who knows how ethical they will be with you? read more

Had problems starting my car, and asked Don Pool to fix it. A week later, they came back with an estimate of $1000 in random repairs. I had the car tuned-up only 3 months before at a different place. I said no thanks I'll take my business elswhere, but they said they would charge me $200 for the diagnostic work they did. Beware when giving your car to these people. The bill will get run up really quick with random stuff. read more

I have been bringing my 2003 C240 Mercedes Benz to C & P Auto Service since 2012, when this car was a "new-to-me" previously owned vehicle. These guys are great - the price is right, and they have always kept my car in tip-top condition. Very happy with their work, and the car is always ready in a relatively short period of time. read more

Best, honest mechanic in Northern Virginia. Paul and his staff are very easy to deal with. They get parts quickly and will work until the end to solve your problem. I started going to them after I brought my car in for a complicated and superficial modification to my car. Instead of saying no they said, "we'll try." Even though it was a dealer only thing they didn't charge me which was not expected but that showed me that they were just honest car guys. Mercedes are never cheap to fix but they make it affordable. I use them for all my car needs. read more

I locked my car keys in my car across the street from this place. It was past their closing time but the owner was still there so I asked if he could help me out. Not only did he help me out after he closed up the shop but declined when I offered to pay him and said not to worry it was his treat. He didn't need go out of his way to help me especially after he closed the shop. Unmatched customer service. read more