I have used C & E Appliance service for my Whirlpool appliances several times and have been very pleased with the quality of the service techs they have. Each of my Whirlpool appliances have required service within the 5 years since they were purchased. Justin, Kevin and Brandon are all very pleasant, arrived on time and are very knowledgeable. Each has given me some hints/tips related to the appliance they serviced. The women in the office unfortunately don't return calls promptly, and don't share pictures of the issues with the techs, even though they ask for pictures and serial numbers of the appliance to be serviced. That is frustrating and has happened on 2 separate occasions. 4 Stars instead of 5 because of my experience with the office staff. The techs - 5 / 5 stars. I highly recommend this company to service your appliances. read more

This will likely sound a lot like others but that should tell you enough that they're a repeat offender. TL;DR version: Assigned to this company via Frigidaire; sent a tech then never sent another update unless prompted. Turns out they never reached out to Frigidaire for a replacement. Its been FOUR months. My Frigidaire refrigerator's water dispenser broke and I went through Frigidaire's website to get a repair, leading me to C&E, after paying $300 ahead of time to cover any repairs. Setting up a technician was easy and a guy named Manny came out, figured out the issue within a few minutes and told me they'd be in touch to replace the door. This was in July. August came along and I reached out a few weeks after the visit for an update. The email reply I got simply said they were going through the warranty and they'd call to schedule the replacement when it arrived. Over a month went by with no update, so I reached out again. I was told they had no update and that I should reach out to Frigidaire to see if I could get the door sent directly to me. I was peeved by that bit considering they're the repair company, but sure. Reached out to Frigidaire via their website and a rep reported no activity regarding the repair and tried to get a request to their own parts dept. The rep told me to reach back out if I heard no updates within a week. Life happens as it does and a few more weeks went by before I could get a chance to reach back out to Frigidaire. It's now been 4 months since the dispenser broke and my patience has worn thin. The Frigidaire rep I spoke with this time said there was no record of C&E ever contacting them about the warranty, repairs, or updates; he offered to directly reach out to them but, wouldn't you know it, I stumbled into here and saw this was a reoccurring issue with this place. I asked to cancel and refund my money, which the rep luckily was able to do. To make a long story short (too late): This place will take your money, send someone out to diagnosis the problem, and then hope you never reach back out about it again. 4 months and the only updates I got were by poking the company myself? Unprofessional, disrespectful, and absolutely unacceptable. read more

They suck. From the time they pick up the phone. They cannot provide proper service and the girls are rude!!!!!!!!!!!! What they offer is fucking headaches!!! I filed a complaint with AG and Bbb also Pc Richards! Piece of shit appliance repair read more

The worst PC Richards uses them to service warranty Appliances . Took over 24 hours to call me then had me troubleshoot the machine (Dishwasher) over the phone He determined it needs a water valve they order the part takes over a week for them to show up . Then he replaced the valve doesn't even check if the problem was resolved and left. We run the machine and again when we go to emptying it it is full of water . I call him and tell him what happened he immediately gets defensive and says the problem is with the way the machine was installed! Which is nonsense cause the machine has been in and working fine for over 7months Then he tells me I need to troubleshoot by disconnecting the drain hose and a million other things . I paid for the extended warranty so I would have to deal with this crap and when I tell him that he says call P.C. Richards again it's not his problem. He kept insisting the water was coming back in through the drain line which is not true . Cause the machine was filling up with water after a cycle ran and it stops when I shut the inlet valve to the machine so it's not the drain Bottom line this guy was in a huge rush He wanted to hit it and quit it didn't properly diagnose the problem, didn't fix it , and then didn't want to follow up to correct it . The worst Techs name was Mike read more

Zero start! ZERO! Worst experience from the very first second. These people are completely rude, cold, and have zero compassion or basic human decency. Pure arrogance and incompetence. Their entire attitude is -This is how we do business -- if you don't like it, we Don't care Disgusting. Don't waste your time or money here.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ read more

I would give zero stars if I could. Do not trust this company. We paid C&E Appliance over $350 two months ago to fix our Frigidaire ice maker, and it has been an absolute nightmare ever since. They sent an incredibly unknowledgeable technician to our house, twice. Not only did he fail to fix the ice maker, but during his second visit, he completely shut off our freezer line or reset it incorrectly. Because of his incompetence, we woke up to find $300 worth of newly purchased groceries for our 4th of July party--including seafood, chicken, and ice cream, completely melted and ruined. When I called to report this, the service manager promised someone would come out that same day (Thursday, July 2nd) and explicitly stated he would "take care of" the cost of the ruined groceries. Nobody ever showed up, and nobody called back. When I called back on Monday to demand answers and get this rectified, the service manager's behavior was appalling. He was extremely rude, unprofessional, and dismissive. He literally told me, "If not having ice for the Fourth of July is your biggest problem, then you should consider yourself lucky," and then hung up on me. We are out $350 for a service that was never completed, out $300 in ruined groceries, and have been without ice for over two months. This business is incompetent, deceitful, and completely lacking in basic customer service. Avoid them at all costs. (We are from CT, my Google account is associated with San Francisco, CA). read more

Extremely Dangerous Service - Gas Leak Ignored & False Report Filed I am writing to report an egregious, dangerous, and potentially fraudulent series of failures by C&E Appliance Service that endangered my tenant and property. This involves a brand new Frigidaire gas range (purchased 8/27/2025, delivered 9/2/2025). Documented Timeline of Negligence: November 25, 2025:​ Due to a confirmed gas leak, the Southern Connecticut Gas Company and the Fire Department​ responded, officially red-tagging the range as "unsafe" and "defective." December 15, 2025:​ Despite the official "unsafe" tag, C&E sent technician Manny. His gas detector was non-functional (dead batteries). He performed work, turned the gas on, and left while a gas odor was present. He then filed a false report​ stating the repair was successful and that I requested a new range. December 18, 2025:​ The gas company returned for a required safety inspection. Their technician issued a new tag with the definitive finding: "Stove is leaking, needs to be replaced, left off and safe."​ This confirms C&E's repair failed entirely and the unit is beyond repair. Summary of C&E's Unconscionable Failures: Ignored Official "Unsafe" Tags:​ Dispatched a technician to a unit officially condemned by the gas company and Fire Department. Reckless Endangerment:​ Technician worked on a known gas leak without a functioning gas detector. Created Imminent Danger:​ Re-energized a gas line to a condemned appliance, reintroducing a leak hazard. Fraudulent Reporting:​ Filed a false service report to close a job dishonestly. Complete Professional Failure:​ The appliance was conclusively deemed to "needs to be replaced" by the gas company immediately after C&E's "repair." Demands for Resolution: Immediate notification to Frigidaire​ that their authorized servicer, C&E, ignored official safety tags, worked without proper equipment, and filed a fraudulent report. I demand that Frigidaire authorize a full unit replacement​ based on the gas company's conclusive finding that it "needs to be replaced." Guarantee that C&E Appliance Service​ will have no further involvement​ with this case. A replacement or any future service must be handled by a different, certified provider. A full, written explanation from C&E​ of the corrective actions they will take to prevent this willful negligence from endangering another household. A formal complaint detailing this entire incident, including the fraudulent service report and the gas company's findings, has been filed with the Connecticut Department of Consumer Protection. Frigidaire and the relevant local authorities will also be formally notified of this safety breach. Gas leaks are lethal, and C&E's actions demonstrate a shocking disregard for life, property, and the law. read more

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Left us stranded with two non-working range burners after we paid over $800 for them to repair the ignitors. Worst customer service I have ever experience. Would have to go to small claims court but not worth the effor. read more

My elderly mother was having an issue with water pooling up in the bottom of her freezer and freezing. Unfortunately she took it upon herself to call a service company. That company was C&E . Their technician came in with just a flashlight and said that she needed a heating element and the part was $50.00. I asked him what the total cost was going to be and he said that the office would contact her. Soon after he left the office called and wanted a service payment on a credit card. My mom refused to give them a CC # over the phone so their tech returned to pick up a check. We waited 2 days for a return call with a quote and it never happened. We then called a different service company and a new tech looked at the freezer. In 20 minutes he was able to diagnose and fix the issue and it wasn't a heating element it was a clogged drain. This company saw an elderly woman and tried to take advantage of her. Their technician came and had no clue what he was talking about and did nothing but shine his flashlight in the freezer. read more

RED FLAG! Karen and Sarah are rude and condescending. They come to your home and leave your items in worse condition then before. Sarah yelled at me like a child, wow. i don't know how this company is still around when they are engaged in fraudulent business practices read more

unfortunately zero stars is not an option. that Bosch has them as an authorized provider is a huge problem. everything negative you'll find in the reviews are true. missed appointments, rude staff, and incompetence as well. they will "upcharge" parts (example a $99 part from Bosch increased to $200)). the technician came completely unprepared and failed to even find the tags inside the oven, it was right there. They changed the date of the visit without any notification and I had not called to see where they were I would have wasted 2 days. AVOID THIS COMPANY read more

Went through the Fridgidaire website to place a request for repair for our refrigerator which was on extended Warrenty. Since this was the third time we were requesting service we requested Fridgidaire do not assign us to the same repair service we had used the previous times for this same repair. (Door water dispenser continuously leaks after shutoff). They sent the authorized warranty repair order to C&E Appliance Repair. They called within a couple of days and I was able to make an appointment. Repairman came in and diagnosed the problem, ordered the part needed, and when the part came in, he installed the part and leak issue was solved. He explained the issue and we were done. Very satisfied. The scheduling office is also very accommodating to our schedules. Highly recommend them. read more

I have never recieved such terrible service than I have from this company. They were at our house fixing a 2 month old appliance. The dryer kept shutting off mid cycle. Sadly they are the only local company authorize to service Frigidaire. The man came in checked it, said it needed a part, came back 1 week later. Now one more week later, the dryer is doing the same thing. I called and they refusing to come back and are saying it's the vent pipe. Then the woman that answered the phone HUNG UP ON ME WHILE I WAS STILL TALKING!!! I couldn't believe it!! Sadly, I dont have any names. I highly suggest calling someone else for your appliance repairs! read more

Absolutely the worst company to deal with. Had appointment for today 8am to 10am. They called me at 1015 am and said they don't know about appointment and would be coming in two more weeks. Very rude customer service said "if you don't like it, go find another company. read more

Mike from C&E Appliance Service is excellent! Our Bosch wall oven wasn't heating consistently; we had Bosch factory service in, and after an exorbitant charge and minimal assessment, they quoted a half dozen parts for $2k plus needing replacement. Mike came in, spent a lot of time testing and checking every component, determined that the problem wasn't anything to do with those components which tested perfectly. He then made a minor adjustment, perfect ever since - at minimal cost! More recently our main freezer died, and he not only replaced the failed components, but was extremely reasonable. If you need any appliances serviced, C & E Appliance Service is the BEST! read more

Five weeks, two service calls and $240.46 later for what amounted for a single washer. I was referred to C&E through the Electrolux authorized service center. My dishwasher functioned perfectly except one day the door would not close or open all the way. I called and explained the situation and arranged for a repair five days later. They were only in my area on Wednesdays. Got a call the day before with a three-hour window for service. They arrived as promised. I showed the tech and explained the background. I explained I found a small washer on the floor earlier but I couldn't guarantee it was from the dishwasher. I also showed him a gasket on the inside door which was starting to come out of the setting which may have caused the door to malfunction. He took the door off and placed it back on the hinge. It opened and closed fine. He said he would look into gasket replacement and door hinge repair kit and would get back to me. He was here for 20 minutes. Three weeks went by with several calls to the office for updates. I was told they ordered parts, they couldn't find the parts, the gasket was only sold in sets for $220, they were waiting for parts, I had to buy a whole new door. Finally, I called and said I did not want the gasket set and I would use the old one. It was then that they miraculously received the "door Hinge" kit and would be out the following Wednesday. The tech came out, took a single washer out of a multiple pack and put it on the door. He was here for less than fifteen minutes. He did and would not put the old gasket back on. I did it myself as I should have researched the whole repair on You-tube. C & E already charged me $179 service call which covered the first hour of labor. They charged an additional $50 and $20 for labor and a door hinge repair kit. I called to review the charges. I explained I did not get a door hinge repair kit and there was less than a full hour total spent on the slipshod repair. The woman insisted I received the kit which amounted to the assorted washer kit. She reluctantly credited my card for $25 dollars with an attitude and said they would drop off the assorted washers in my mailbox the next Wednesday. To date, I have not gotten said washers. I don't mind paying my fair share but what I really don't like is being taken advantage of. Do yourself a favor and avoid using this company if you're looking for honest repair work. read more

Really terrible customer service. Technician that came out was very nice and respectful. Whoever answers the phones should find a job that doesn't interact with customers because they are extremely rude- not sure why that is deemed acceptable. read more

They, "Mike" didn't even show up even though they called me the morning of. When I called their office when the repair main didn't come, their office was closed with no message machine or anything. Frigidaire's budget warranty company. How do places like this stay in busines, there isn't even a store front. customer always loses in these situations with this company profiting and no consequences. If you see this before you get assigned a day, request another company. read more

Dealt with Justin and Lauren and got great service every. single. time. I don't know what people are talking about. This is a company that likely has ten of thousands of calls every year, and if a bunch of reviews are bad experiences, that's a fraction of the good ones. That means that somewhere around 80% of their other jobs are successful. But, as we know, people tell 100 people about a bad experience, and only 2 about a good one. While my situation took weeks to figure out, we chalk it up to horrible Whirlpool manufacturing, that thrives on planned obsolescence. A 6 year-old $2,000 fridge with ongoing problems is not C&E's fault. And we knew that going in. Prompt, friendly service from Justin, and great service from Lauren. I highly recommend. Just be patient. These are tough times for everyone. Be grateful that you even have food and fridge. Think about what others are going through. read more

I don't ever leave a review for anything, but this company warrants one. Lowes dispatched this company to inspect a washing machine and the representative that came to check it out said it would need to be replaced. Lowe's tells me to contact if I don't receive my e-gift card with my reimbursement to buy a new washing machine. I wait the 2 business days and nothing. I contact and apparently my refund was sent to an email that's definitely not mine, has never been mine or of anyone's around me. I have now been in a back and forth trying to get MY refund to get a working washing machine for a month. I believe someone from this company stole my refund from me by putting in their own email. I would give this place zero stars if I could, beware! read more

Excellent service! My call was returned quickly and an order placed for the part for my dryer. The technician came early and expertly repaired my dryer and put the new four prong cord on it. Would highly recommend, read more

Couldn't be happier with my experience with C & E Appliance Service. I scheduled an appointment through the Frigidaire website for next day service on my refrigertor. Frigidaire sent me an email confirmation and suggested I call C & E to confirm. Glad I did. Apparently scheduling through Frigidaire only gets you into the system. You need to schedule your appointment directly with C & E. Good to know! Bad news... unfortunately their first available wasn't until the following week. Good news... they knew what my problem was and assured me the repair technician would have the replacement part with him. They called me the day before my appointment with my 3 hour time window. The techinician Kevin called me when he was on his way and gave me an eta. He arrived when he said he would, took out the damaged part, replaced it, gave me some information on why it happened, and was on his way within about 10-15 minutes. The refrigerator works like a charm again. We had two horrible experiences with repair companies for two other appliances we purchased from Lowes. One company never showed for the scheduled appointment time - scheduled with them twice. The other company came for an issue with another appliance, needed to order the part, and never came back. In both instances we had to pay for a private repair service. That is the drawback of ordering appliances from places like Lowes & Home Depot - if you have an issue, you are limited to the service companies they subcontract with. So to say that I was happy with my etire experience with Kevin & C & E Appliance Service is an understatement. Great communication, knowlegable, professional, and they actually showed up when they said they would AND fixed the problem the same day. Thank you C & E and Kevin. read more

Ernie informed me in advance of his arrival and did a great job. He was right on time and explained what he did to fix the problem. He discovered an additional problem and showed me what the problem was and promptly repaired it. I recommend Ernie as he did a great job and has a great personality. C & E is lucky to have a great technician. Nice Job!! read more

I should've looked at the reviews before doing business with the company. Complete lack of urgency. I would strongly suggest not using them if you'd like to get a job done quickly and being informed along the way. They are noncommunicative and drop the ball constantly. read more

Nothing but issues with C&E. They just no-showed second time in a row for scheduled repair visit. And of course the office closed today 1pm so nobody returning my many calls. Seeing reviews with similar feedback. Assurian Insurance subcontracts C&E so forced to deal with them else I'd find a different service provider. Stay away if you can. read more

We had an electrical malfunction in our home that blew out our double and microwave ovens. Scheduling was within reasonable expectation and the office staff very polite. The microwave arrived first and Brad came out to the house. He was courteous, professional and punctual. We had an excellent installation experience! Later arrived our double oven. C & E came back out in the evening and did another install in a tricky place at that! My husband & I are completely satisfied with the current customer service and previous appliance repairs over the years. Great job! read more

This company was my only choice for a warranty repair on my washing machine. After scheduling an appointment online through Whirlpool, I received a voicemail from C&E a day or two later saying that they'd "already closed out the schedule" for the 7th and had rescheduled me for the 12th. I made four phone calls, none of which were picked up, and left two messages, neither of which were returned. Two stars because a repairman did show up and fixed my issue; however, their customer service is seriously lacking. Believe the negative reviews. read more

Frididaire dispatched them to repair my recently purchased electric stove. The repairperson they sent, Ryan, was completely unknowedgeable about the product. He could give no advice and was totally undelpful. C&E should send out people that know what they are doing! No stars. Minus 1 star! read more

Had an issue with our Electrolux Dryer, nothing major but still under warranty and decided to be proactive and contacted C&E. Lauren was very pleasant on the phone and got someone(Justin) out to us within only a few days. Justin was great, friendly, knowledgeable, and neat. Not sure bout all these negative reviews, we had a great experience and would definitely use them again. read more

if I could pick less than 1 star I would. The dishwasher technician came to my house six weeks ago and told me nothing was wrong with my dishwasher that won't drain. He suggested throwing in some tablets and seeing how it went and charged me $180. I just called again to tell them their technician was wrong -- I've been using the tablets religiously and the dishwasher still won't drain without me bailing out the water. They were not willing to send the tech again for the original $180. As a one-time exception I was offered a lower $100 fee for my next service call. No thanks C&E. You never diagnosed my issue, never fixed it, and now won't make good on it. Terrible service all around. read more

well after coming out to fix my Frigidaire freezer they needed to order a door and brought me a door that wasn't for my freezer. Left the door here and never came back to finish the repairs. read more

C&E is the designated subcontractor this year for the Sears Master Protection Plan for my Sears refrigerator, which provides an annual preventive maintenance call. In fairness to C&E, the Sears CSR didn't know what days C&E provides service in my geographic area (only Thursdays), so he committed to a day that C&E couldn't accomodate. When I talked to the C&E representative, I got an appointment on the next Thursday that worked for them and for me and, as they promised, they did call the day before to tell me what the time window would be for the service call. The C&E tech called me on Thurs AM and gave me a more specific arrival time and he came at that time. Justin checked the seals and the temperatures, and also indicated why we may be hearing a humming periodically--we had accidentally turned on the ice maker unit--and he turned it off. He pulled out the refrigerator and vaccumed the coils and carefully put the refrigerator back into place. Overall, dealing with C&E was very good and their service tech was outstanding! read more

Good service and communications. We were assigned c&e through our geek squad contract. Geek squad was terrible and c&e helped bridge the communications gaps created by them. Repairs done well read more

Despite the very long wait (nearly three weeks), the technician (Manny) who came out to repair our dishwasher on Friday, 11/10 was very nice and knowledgeable. We still need a part to complete the repair, but we're 80% of the way there. read more

The company that never keeps commitments, shows up, or call. That sums up my review! I called and left 5 messages. Not one courtesy return call. read more

The absolute rudest customer service I have encountered in a long time! If there is any other option I would choose them. Barbra (who said she is the owner) was awful. read more

Great experience, Justin was great and fixed my refrigerator doors. He arrived on time my window was between 12-4 and he was here at 12:15. Thanks goes around to Home depot and Whirlpool after my terrible delivery experience. read more

Fridgeaire sent this company out because I didn't know where the drip pan was ( funny I know). Ryan was sent out. He was the nastiest, most disrespectful service person I have ever dealt with. From banging on my door like the police instead of ringing the doorbell that was clearly in front of his face. Walking through my door not letting me explain what was going on. To taking food out of my fridge without permission. To then telling me he can just leave and not do anything, by all means get the heck out my house. I have never felt so disrespected in my own house before. I called the company and reported him and have heard nothing back. Besides Ryan this company is absolutely horrible. The fact you are contracted by Fridgeaire is disappointing and you should be dropped. This is how you run your business and these are the kind of people you send out for service? If I could give zero I would! read more

The first thing I will say is that I didn't choose C&E Appliance. Somebody else, my retailer or the manufacturer, I still don't know which, chose them for me. Getting appointments is not easy. After a wait, the first time C&E showed up the tech had no idea why he was there and effectively he learned what everyone involved in this process already knew, the fan blower needed replacing. So now that needs to be ordered. But where do they ship it? To there facility so they can show up with the part when ready? No, to my house which is essentially a construction zone and packages and boxes are left everywhere by contractors and delivery men. So now they're contacting me to make an appointment but not until I can locate this package. Finally it's found in my garage and they set the appointment. On the day of the appt at 4pm, at the end of the stated window they call to say they cant make the appointment. The next day the office calls back to say I have to wait another week for the tech to come out even though it was C&E that missed the appointment because of overbooking. Let that sink in. They missed the appointment and now I have to wait. I have been dealing with them for months and my repair is still not complete. 2 stars because the techs are cool when they are on site. read more

&E Appliance in CT is terrible. They are Sears Repair specialist and they were called to fix a refrigerator. After replacing 3 parts and 5 visits the refrigerator was still not working. Sears sent their repair person and it Sears said it was bad work on behalf of C&E Appliance. They installed a new compressor but did not clean out the lines after soldering. The Sears guy said it was a shortcut or missed step and this is after they came back because they forgot to hook up the fan. Don't do Business with C&E for Refrigerators!!!! read more