We needed to have files copied from a tower to a portable hard drive. When they called and told us it was ready, we went the following day to pick it up. When we arrived, the store was closed, although it was during business hours, so we called the number on the window and we were told that the employee who was manning the store had had a family emergency and had to leave. We were told to call the following day and they would let us know when we could come. My wife called the following morning, and she was told that the store would open at 12:30. She specifically earnasked if someone was coming just then, or if the store would be open the rest of the day, and we could coming any time during posted business hours. At about 3 PM that day, we arrived at the store and it was again closed. we again called the number on the window, and the person I presume is the owner said that he would try to contact the employee. My wife pointed out that he had told her earlier that day that the store would be open, but he did not even acknowledge this, did not apologize, and simply said that he would contact the employee and let us know when the store would be open again. I expected a call back later that day. Five (5) days later, we called HIM back. He said that he was unable to call us because he didn't have his cell phone. We didn't even ask for details, because this was just so obviously bogus as to not be worth the trouble.
Each of these trips to the store involved a round trip of about 50 minutes for us, not including the time wasted calling the owner and waiting for his return call, and we also had to pay for parking on a busy street in Athens. In all, we have wasted over three hours because of the unprofessional, uncaring and just rude behavior of these people. Nothing justifies this behavior.
I deeply regret ever having trusted these people, and I will certainly never do business with them again. People who care so little for their customers do not deserve the business. I recommend you patronize businesses that treat you with respect and care about how much of your time they squander. That is NOT C&CR. read more