I used them for 5 summers for my sprinkler system. Opening and adjusting the sprinklers, closing the system, and only one service call the whole time (luckily). I really never had any issues with them until the one service call I placed this past May. My backyard zone would not shut off, so even when the system ran through it's cycle, the back would stay on. So I was forced to shut the main feed into the system until it got fixed. So when they told me it would be 10 days before a tech could come out, I was disappointed I wouldn't use the system that long, but I understood since it was the start of summer. I even asked if there were any cancellations could they squeeze me in earlier and Bo (the woman I spoke with) assured me they would. So 10 days later, I am waiting and nobody showed up. When I called, they told me I never made an appointment. Obviously I did not make up the conversation I had and the date we agreed on, so obviously i DID make one, they just didn't put it in the system. Again, not a HUGE deal, mistakes happen. But then came the part where I had a major issue. I cited the conversion I had with Bo, since I take immaculate notes, and she continued to insist that I made the mistake. It wasn't even a big deal, so she forgot to put it in the system, no problem. Just take ownership and move on. But no, she HAD to continue telling me that I must have been mistaken, maybe I wrote down the wrong info, maybe she called me as a courtesy but I didn't actually make an appointment, etc. etc. Then when all else fails, she asks if I got an email confirmation about the appointment. Obviously I did NOT since she never put it in the system in the first place, to which she said, "then you never called or made an appointment". Then she says I will have to make a new appointment and wait ANOTHER 10 days (so that would be 3 weeks without watering my grass unless I go old school, but I don't own a sprinkler, that's why I have a sprinkler system!). So I asked to speak to a manager and she put Angela on, who said she needs to speak to the owner, Constantino, to see if they can squeeze me in. To her credit, she called me back within 5 minutes and said someone will be there at noon. Well they didn't show up until 2:15, which was better than nothing at that point, but I wasted a whole day off from work for this. Then the real kicker is when I wrote a letter to the owner about my experience. His response was basically to blame me for not following up once I realized I hadn't gotten a confirmation email. Well, I never knew I was supposed to follow up if I didn't get an email, or else I would have. He also didn't address my concerns I had with the office staff and how they handle adversity. Not a word said about it, and no apology other than a patronizing "I'm sorry you feel that way" type of response. Needless to say, I'm not using them anymore, and if you value great customer service, you may want to use someone else with an owner that cares about his customers. read more