Went into Byrne Dairy to get gas, but decided to grab a sandwich while I was there. Big mistake. i stood at the counter with two employees behind the sandwich counter, who not once acknowledged that I was there. I waited 5 minutes and then went to the register. I told the cashier I had been waiting five minutes and no one even acknowledge that I was there. With an attitude her response was he's training and making a sandwich. (the sandwich must have been a to go order because no one else was waiting in line). So you can't just lift your head for a second and acknowledge a customer. This wasn't the first time I received this type of service here, but it will be my last at this store. Today was the last day this store will ever get my business including even purchasing gas. Totally disgusted with the type of work ethic these employees have. Must be an awful place to work if everyone is so rude and disrespectful. read more

This is a brand, spanking new, location for this chain. It's a gasoline/convenience store on steroids complete with a deli. Rather than pre-packaged sandwiches prepared somewhere, then shrink-wrapped and shipped in, here they make your sandwich right before your very eyes. One more interesting things about the deli - half sandwiches are on the menu. With my minimal appetite, that sounded like a good idea. Well, I couldn't finish a HALF sandwich! Yes, the portions are that large. I'm from Wisconsin. We take our dairy very seriously so of course, at a place with dairy in the name, I expected something pretty good. I found it, too. Kwik Trip, my favorite chocolate milk, your title of best chocolate milk is in jeopardy with the great chocolate milk from Pittsford Dairy. Pittsford Dairy, you better be aware of Byrne Dairy because their chocolate milk is also something remarkable. I'm not picking a winner here, but I will tell you that all three are better than anything I've found in a grocery store. (New Yorkers, Kwik Trip is a mid-west chain based in Wisconsin.) I like this store! Now, I probably won't get back to Newark anytime soon, but it appears Byrne Dairy is an up and coming chain that reminds me of Kwik Trip back home. There doesn't seem to be a store near my current location, but I will be watching for Byrne Dairy in my travels around Western New York. read more

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This is a 3 time visit complaint. I used to go to Byrne Dairy in Newark daily for lunch. then I ordered Wings and when I went to pick them up they said they had run out of them (not a big deal) but I said I would order something else and stood at the deli counter for about 5 minutes while the employees were having a personal conversation. Then I went there again a couple days later to get a southwest panini. The employee was really rude and when I told them I wanted to add a few veggies after it was toasted, she said "we don't do that. This is how it's made". I didn't go there for a couple weeks, then decided today to give them another chance. I called to order Hot Wings and asked for a side of blue cheese and BBQ sauce. The women taking my order said "why would you get BBQ sauce if your ordering Hot Wings?". I stated that's how I like them, then she said "That doesn't make since, we'll give you blue cheese". I just called and ordered from somewhere else. I will NEVER use Byrne Dairy again. This will also be going on every review page I can think of. I understand people make mistakes, but when it's multiple times then it's just how they are choosing to do business. They have lost a really good customer. read more