Unfortunately I would have to give this shop a negative rating. My friend and I went to return a wig from this store and were told that we had to return in an hour as refunds had to be authorised by the manager. Although an inconvenient policy, return we did, only to be met with the most rude and defensive manager I have ever met! We were informed that the wig was a nonreturnable item and that even if he could take it back, he wouldn't as it was missing part of the net packaging. We understood that as part of their hygiene policy we could not return the unused, unworn wig, however we did question as to why this was not mentioned when we purchased it; especially as at the time we mentioned to the server that we were unsure whether this wig was the correct style. We most certainly would not have purchased the wig or even opened it to check the colour and style had we been informed of this policy. Even when we had originally returned to the shop earlier that day, this policy was not mentioned. We suggested that the staff should inform customers of this policy and questioned if they knew it themselves as having already spoken to 2 out of the 4 staff who worked there, none of them had told us that the wig would be unreturnable. The manager had no interest in the point we were trying to make about polite customer service and in fact at this point became extremely patronising and rude, despite the fact at this point we had already had acknowledged the fact that the product couldn't be returned. He informed us that his staff didn't need to know about customer service; ironic as another member of his staff attempted to start an argument with us to defend what she had told us about returning the item earlier. When we told the manager that we didn't appreciate the rude and disrespectful manner in which he was dealing with our complaint he began shouting at us that we should know his hygiene policy, despite the fact that it was not on the receipt nor any signs in the shop, nor had any of his staff mentioned it at the time of purchase. He then continued to further insult our intelligence by making exaggerated and patronising comparisons, ending by suggesting that we purchase all our clothes from Primark.
As previously mentioned, my friend and I were willing to accept that the item was unreturnable, however what I can not accept is the rude, patronising and quite frankly disgusting manner in which the manager of this shop thinks he can speak to customers. I most certainly would not return to this shop and would recommend others to avoid it. Hardly the values you would expect of a 'family run' business. read more