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    Butts 'n Bubbles

    5.0 (4 reviews)

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    3 years ago

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    3 years ago

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    3 years ago

    The best grooming we've found for our pups who do not like to be groomed. Except by Laura! Absolutely fantastic service.

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    2 years ago

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    Trans-fur-mations Pet Salon & Boutique

    Trans-fur-mations Pet Salon & Boutique

    (7 reviews)

    EXCUSES NOT SOLUTIONS…read more My recent experience at Transformations in Stow was awful and I will not return. While my previous four visits were satisfactory, my most recent appointment fell significantly short of expectations, prompting this formal complaint. Upon arrival, I was immediately concerned by a strong odor of marijuana permeating the shop. This raised serious questions about the environment in which my dog was to be groomed. Following the grooming, several significant issues became apparent. My dog's nails were merely clipped, leaving sharp edges that subsequently scratched my children. His facial grooming was also incomplete, with uneven hair and unclean tear ducts. These are fundamental aspects of a professional grooming service that were clearly overlooked. A week later, I contacted your receptionist, Alex, to express my disappointment and concerns, including the strong smell of marijuana and its possible correlation with the subpar grooming service. I believe my intention was clearly constructive. However, my subsequent conversation with the owner proved deeply unsatisfactory. Rather than addressing my concerns with professionalism, the owner reacted defensively, dismissing or minimizing my feedback. Specifically, the owner failed to acknowledge that filing, not just clipping, a dog's nails is standard practice, and offered no explanation for the incomplete facial grooming l. Except to blame everything on the dog, mind you he has never had any issues before and service was correct. The owner's dismissive attitude and subsequent refusal of future service based on my concerns regarding the smell of marijuana and the quality of the grooming is both unprofessional and unacceptable. I do think it's funny though because after that day I had no plans on returning! Why would pay for a full service and get inadequate work done again? My primary concern remains the inadequate care my dog received. The overall experience, coupled with the owner's defensive and dismissive response, has left me extremely disappointed. I expect a higher standard of professionalism and pet care from a grooming establishment.

    Beware of this place! We took our 9 month Labrachon there for "less than a complete haircut" and…read morewe were very specific with the owner on what we wanted done. We specifically said, "Don't cut his back or legs. We want to keep his curls." She cut his back and legs and then tried to tell us she didn't "cut" him but rather "trimmed" him. Semantics. We said do not touch his coat on his back and legs. In addition, we had to trim around his eyes when we got home because the hair was so unevenly cut and was still in his eyes. For $90, this was unacceptable. Now add to this her insults that we were the type of people who aren't happy with any groomer. She needs to take a customer service class. We will not be returning and will advise people to look elsewhere as well.

    Butts 'n Bubbles - groomer - Updated May 2026

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