I had such a great experience with this business! Highly recommend! I called same day needing a…read moredelivery to Fortuna, and they worked hard to make it happen, even rearranging their schedule. It was generous and kind of them. The flowers were gorgeous and hand delivered to my parents who were so happy and pleased. Thank you for above and beyond customer service!!!

Every year, I hunt for daisies for my best friend's heavenly birthday and bring them to her…read morememorial site. I hadn't exactly had the money to pre-order anything, but I got paid yesterday. I walked to Safeway on my lunch break and realized I couldn't find any white daisies. So, I decided to look for floral shops that would be open when I got off at 5 p.m., specifically calling them to ask if they had any white daisies. After a few shops said they didn't have any, I reached Pocket of Posies. A woman there said they had both white and yellow daisies. I told her I would be by after I got off work at 5 p.m. to get the white daisies, and we said our goodbyes. Around 5:15 p.m., I arrived at the shop. A woman with a little girl welcomed me inside. When I mentioned I had called earlier about the white daisies, she pointed me toward a style with more green and white petals, and then toward some yellow daisies. There were only two white daisies left. My goal was to build a bouquet, even if I had to put it together myself, which I have done in the past. I asked what her price list was, if she could build a bouquet, or what the cost might be. She proceeded to point me toward already-made bouquets instead. I then asked if there were any with white daisies(there was not). All of a sudden, she said she could not sell to me because she was closing. The shop closes at 6 p.m., which I had confirmed over the phone. I was shocked and confused, as she had been helpful up until that point. I guess she felt attacked because I was visibly sad; I had called on my lunch break specifically to get white daisies and made the trip all the way across town, only to find they didn't have what I was promised. I would have bought a basic bouquet of white and yellow flowers if she hadn't jumped straight to claiming she was closing. After I explained how frustrating the situation was, she offered to sell me the two remaining white daisies. I told her I no longer wanted to spend my money at a place where I felt disrespected--and possibly targeted by prejudice, if I didn't know any better. I am a visibly brown woman, and I had my brown boyfriend by my side. We both left the shop. As we were pulling out, I watched a man ask if she was open, and she welcomed him inside. I could tell he was a buyer because he immediately started browsing the bouquets. I will never waste my time with that business ever again. Having already had an emotional week with the recent passing of my aunt and the tragic loss of a cousin, I just wanted to celebrate my deceased best friend's birthday by bringing her some beautiful flowers, even if they weren't her exact favorites. I don't know if it was prejudice, assuming I wasn't willing to spend the $50 cash I brought, or if she simply didn't like me asking questions. Maybe she was having a bad day. Either way, there is no excuse to treat me so poorly. I was angry at first about the horrible customer service interaction, but I decided to try another shop. I found Onee's Floral Designs. The owner was immediately warm and welcoming the second I walked through the door. When I explained that I wanted to create a bouquet, she helped me put together a beautiful one, even though she didn't have any daisies. I ended up giving her $10 more than she asked for. She asked me to leave a review, and I made sure to let her know that her customer service was exactly what I needed. I briefly explained my previous experience to her because it had made me so emotional. You never know if the client walking through your doors is experiencing grief or happiness. In this case, I felt a mix of both. The horrible treatment by that first woman almost ruined my day, but Onee completely shifted my mood and brought me to tears because I was so overwhelmed by everything this week has brought me. Working in customer service is a privilege, and those of us who are empathetic are the ones who truly represent the amazing businesses in this county. You can truly make a difference in someone's day by how they leave your business. I am grateful for you, Onee. Be kind. Do better.

Sent my mom flowers for Mother's Day and she was absolutely thrilled! Beautiful colors and great…read morearrangement. My only recommendation for the business would be to include a timeframe in which to expect the delivery (eg between 12 and 4). I will be ordering from Mary Hanas again!

One of their employees showed up at my house at 8:45pm to "investigate" and refused to leave and…read morecontinued to talk at me after I told her she can't be here this late. When I shut and locked the door, she yelled "Woahhh!" As she hobbled back to her van. This is so unprofessional, scary, and insane. This would be a great business to call and have flowers delivered to someone whose safety and right to privacy isn't a concern.

Beautiful gardens, reasonable prices, hard to find shade plants, incredible selection!read more

I ordered a lot of plants when we moved into our new house about one year ago from Singing Tree…read more(and a few other places). As of today, 90% of the Singing Tree plants are dead. I did not order delicate, wilting flowers - I stuck with hardy rhodies and azaleas. I chose Singing Tree because they appeared to have interesting varietals. They (meaning all) arrived tiny and sickly looking, but I thought I could rehab them. I am a plant person. And even I could not save these sad little plants from their unfortunate upbringing. All of their disclaimers about "if your plants die, it's not our fault" should have keyed me in. ETA: clearly, this and the other less than positive reviews have struck a chord based on the owner's defensive response below. Reputable growers guarantee their plants -- see, e.g., David Austin roses. 90% of a $200 plant order should not be dead. Period. The reviews are telling, as is the owner's response.

The ladies in there were nice and very helpful totally recommend this place. Not alot of dresses to…read morepick from.... But doable for last minute shopping

I went to Promises Bridal today to get a better idea of what I want for my wedding gown. I was very…read morepleased with the selection, prices, and above all- the help from the staff. Although I did not decide on a dress today, I feel much better equipped to make a decision based on my experience and advice from the staff. Thank you for the great experience Promises Bridal!

Pierson's is outstanding for answering my questions about how to do it myself, what supplies I…read moreneed, and one lady expert there is exceptional. Pierson's has had everything I need right here in town. They care about our community as I have seen through the years. Years ago, I was treated rudely at Shaffer's Ace in Henderson Center by older men rather consistently. Since then, I refused to ever go there again, even though it was a block away from our house. Pierson's was like night and day, in their customer service. We live further away from Pierson's now, but it is still worth the easy drive during the week between 2 and 3 p.m. and we know the back roads. If time allows, I love meandering around in the garden area after I buy my supplies. One lovely afternoon, I even got to pet the garden cat sleeping up on an empty flower crate out back. Years ago, maybe 2004, I took my plans, measurements, and idea to build a cat door in a window. In the lumber department out back, they found me some scrap wood. Then I got the proper brackets inside the main building. In there, a nice gentlemen helped me figure out what bracket I needed AND he used his electric screwdriver to attach the brackets to the wood for me. Wish I got their names to tell the manager how much I appreciated their help. Never will I forget those guys going the extra mile for me, inexperienced in these things just having an idea. My measurements were correct and between the Pierson's lumber out back and bracket, screws, and nail area in front, they literally helped me build a cat door/window. It went under a window that opened upward and worked very well, with a table to jump on to get up and down for short excursions, then home to eat as I battened down the hatches. Many years later, that precious little mouser cat crossed the Rainbow bridge. She is buried under that beautiful flowering tree right outside where her cat window used to be.

The store has a spacious layout providing almost anything you need for a home project and…read morebeyond-but the garden area is what caught our attention. It's impressive and has a variety of features, including a large koi pond, diverse houseplant section, cactus and succulent greenhouse, tropical house, and a striking statue and fountain area, making it a delightful place to explore and relax. We found ourselves strolling through the garden before we focused on the gift we were searching for. The garden staff offered a welcoming atmosphere and a wide selection that would keep me-if I lived here-coming back frequently.

Very unclear on how they charge and horrible customer service. Definitely wouldn't recommend them…read moreagain.

Just picked up a reset of a small loose Diamond I had that had strong sentimental value. Bonnie and…read moreco did an amazing job. It's more beautiful than I imagined it. Thank you Whiplash Curve

Purchased a "small size" Giant Sequoia tree from Jonsteen Company and couldn't be happier. After a…read moreweek off for vacation and a visit to Muir Woods in SF, I came back wanting to plant a small tree of my own. I understand, the Giant Sequoia, if taken care of will outlast my family and I (lifespan 3,000 years). It was cool to see the ageless wonders of the California Redwoods and Giant Sequoias up to Muir Woods, I had to get one of my own to plant. I received my small size tree in the mail via USPS in a small tube. Since I worked all day, I came home and was excited to plant the tree in the evening before bed since I did not want the plant to sit too long in the plastic wrapper. Took me a few minutes and everything was set. Along with the small tree came a receipt, some instructions, some history sheet and a sticker. All in all a satisfied online order customer. Check out their website for cool trees and seedlings to plant: https://sequoiatrees.com/

Complete hacks... ordered 3 "medium" saplings with significant leaves and root system represented…read morein the go by image and they sent 4-6" tall with less than a goofball of roots. When brought to the attention of the customer service people I was told that I received what I had ordered, which is absolutely incorrect. I then sent pictures illustrating the massive discrepancy and contact was cut off. Bait and switch with no recourse

Stephanie and her staff made my son's wedding party look amazing…read more Incredible customer service

The reputation for rudeness at this business is well deserved. The woman 'helping' my high school…read moreage child and a friend looking for tuxes for a formal was dismissive and rolled her eyes when they said they weren't sure quite what they were looking and wondered if they could look at options. She was curt, unfriendly, and acted like having customers was an imposition. They did end up renting a tux, but it was a very unpleasant experience and we will definitely not be returning.