Every time we are in Buffalo to visit family we stop here and stock up on great deals of great wine! Mark and his staff really know how to make customers feel welcome and appreciated. Even though we go here when we are in town (2 or 3 times a year) they call us by name and remember us Florida Folks! Their selection is vast as far as I am concerned and the deals they offer on a variety of selections are much appreciated. I know that I will always arrive at my friends' homes with a great bottle (or two!) of wine from this store. read more

Just off the I-90 and Sheridan, this has a wide selection of wines and a knowledgeable staff. Safe and easy parking in a shared, lit lot in a strip mall. OK neighborhood. read more

Horrible horrible customer service. Upon making a purchase, I asked a representative for a bag and this is what he said to me and I quote "nope, not necessary, You can carry it" and he walked away from me. I'll never go in there again and I'm going to shout out on Facebook and Twitter and everything because I think it's rude and inconsiderate. there's plenty of liquor stores to go to beware of the customer service in this place. read more

The staff is so rude and dismissive. It's overpriced as well. So if you are a person who may have wine or bourbon question this is NOT your spot. This a spot, go in, grab your Seagrams, and go. read more

Really like this wine and liquor shop because the staff are friendly and there's great selection at good value.

We shop here weekly and find the staff to be helpful. The prices are reasonable and they have coupons too. The store is very convenient if you are an Aldi shopper, as it is right next door. The checkout is quick and easy. read more

Great selection of liquor and your other alcoholic needs. Prices are usually best in area. Staff is always helpful and the owner is great. highly recommend. read more

Butler's Wine & Spirits - WLW finally! - Beer, Wine & Spirits Near Me - Buffalo, New York

GREAT STAFF ALL AROUND! Great service, prices and atmosphere. Very clean too. Maddie is the best. That is all.

Convenient for me Staff is helpful haven't been drinking much in the past couple of years so I don't get there as often. When I'm going to Aldis and I need a lottery ticket I will go there before shopping. read more

Employees are rude. The person giving away ginger whiskey also a twat. But she "isn't an employee" so that's their excuse for not giving a crap. It's convenient and cheap. Easy to find what you want; well lit. read more

I wish I could give more stars! This is still my favorite liquor store in the area. They have good sales and a great selection of wines and liquors. The staff is always friendly and ready to help you find what you're looking for. read more

Rudest wine store people I have ever had the displeasure of dealing with. Way overpriced

I'm not what you would call a "liquor noob" as I spent a good portion of my adult life behind a bar and another portion of my life underneath it. I've tasted all sorts of weird booze, so I know my way around a liquor store. There are liquor stores who seriously hound you, with the "can I help you find anything?" questions. This place is the exact opposite. I was in one afternoon looking for a bottle of wine to pair with a charcuterie tray I was doing for dinner. Now, conventional wisdom says: charcuterie = Riesling, bubbles and dry rosé. All work great with salt, all cleanse the palate. So, here I am traipsing around this store, hoping to get in and out, but I can't find Riesling for the life of me. So, the three gents working that day were all behind the counter, having what appeared to be a personal conversation with another customer. Arggh. Now, I'm not saying that when I walk in, drop what you're doing and fawn all over me. But, at the very least, could you perhaps acknowledge my existence? That would be cool. I may give them another whirl sometime in the future. We'll see. read more

Best Mom and Pop Liquor store around. Super friendly helpful staff. Huge variety, and they always have samples and specials. I have been a customer for over 30 years and am totally satisfied every single time I shop here. Best deals in town. Cya soon Butler! read more

Tucked away on Sheridan, there lies a liquor store next to Aldi's and Tops near Delaware. It's a perfectly good place, filled with bottles of exciting things. It took me some time to find what I was looking for - it's rare that I actually know what I want going into a store. I did end up finding it, so all was good. Also, the person working knew what Metaxa was - a plus in my book - because I've been looking for Metaxa for weeks! I give this place a 3 star rating because it's a perfectly good liquor store - especially if you're in the area. That said, the prices seemed a little high to me. Some of the deals on wine weren't as good as other places I've seen. But, it's a larger store, so if you need a couple things you could find a lot more here. Plus, they seemed to have a huge boxed wine selection - perhaps a more environmentally conscious liquor store? read more

I have been here a hand full of times and none of them have been anything to write about. But I went in today and there was no greeting and employees are sitting around chatting. I walked back and looked for the vodka I normally get and didn't see it. So I grabbed another and walked up to the counter. The girl looked at me and said "here" to cash me out. Ok... I walk up and ask her if they carry what I was looking for and she says "no". Takes my card, gives me the receipt and says you need to sign, and just walked away. No offer of a bag or anything no have a nice day, just walked away and sat back down where she was. We forgot something so my husband went after I did, and said he stood there at the counter with 3 people behind it just sitting there talking waiting for their conversation to be over before they helped him. This is why I spend the few extra bucks to shop at straight up on elmwood. read more

Products are well organized with LOADS of incredible deals. They have a whole corner of the store dedicated to $6 wine! I'm praying that it's an all the time sale (it looks like it is) and this corner is what will be supplying my wine needs for the foreseeable future. Located on the corner of Sheridan Drive and Delaware Road, right next to an Aldi and Tops, Butler's places your liquor store needs amongst your standard errands, where it belongs. I've always found everything I needed, staff is kind and helpful, booze is affordable and well organized, location is right by my apartment, next to my grocery store. What more could you really want? read more

The service was terrible. One of the male workers pointed to the back of the store when I asked for a specific wine. When I went to the counter, the female cashier was very condescending and had an attitude as she said we strive for good service, meanwhile holding up my card. I said the service could have been better. The cashier could probably brush up on her customer service skills. read more

I'm a regular customer of Butler's via Drizly and I just placed another order, only to have it cancelled without notification. When I called in to find out where my order was, the guy on the phone admitted to canceling it because they don't "take cash tips". I requested a cash tip through Drizly because of the poor driver service on our last order. I gave them another shot this time because I understand that things happen and I wanted to be able to tip accordingly. If your policy forbids cash tips, then you should note that on the Drizly app or not participate in the service. And when someone calls with a customer service concern, your smarmy "we don't care about your business" attitude doesn't go very far at all. Am I gonna call back tomorrow to talk to the manager? Nope. Am I gonna tell everyone who uses an alcohol delivery service during this pandemic to steer clear of Butler's? Absolutely. read more

Exemplary staff, service, and selection - best place to get liquor in WNY. Always a pleasant experience on a trip to Butler's. The staff is eager to greet, makes great recommendations, and is always helpful. read more

this place is literally as good as it gets. HUGE selection of wines and no liquor store around can beat the prices at Butler's. as if their great prices aren't enough, they always have coupons for 20% off your wine purchase or 10% off your liquor purchase either on their website or in the paper. even when I lived in Kenmore and Straight Up (which is insanely over priced and wine selection sucks) was across the street from me, I still drove the extra mile to come here. not only are the prices unbeatable, but the staff is really awesome and knowledgeable about their items. also they have regular wine tastings on the weekend! who doesn't love that? this is and always will be my go-to! read more

When I first started my bourbon drinking adventures this was one of the first places I decided to get a bottle. Since then it has become the benchmark of pricing for the other liquor stores in the area and, as so far, it has yet to be beat. Staff seems friendly enough. Selection, as far as bourbon is involved, had many of the usual suspects missing some of the higher end things. Still, great place. read more

Great little neighborhood liquor store. Their new location in the plaza has more space, and they have a better selection of wine now. They even have what looks to be a tasting counter, although I have not seen it in use yet. read more

A totally standard tiny liquor store. Good service, good deals, good selection of wines, far less overwhelming than going to, say, Premier; and far more character than the other tiny neighborhood liquor stores in the area. I'm a fan. read more