Dr. Bush got me in same day when I was having an emergency impaction after going to Urgent Care and having them push wax all the way against my ear drum. I was experiencing sever vertigo symptoms due to this and within 5 minutes he resolved my issue! Equipment may be "outdated" but the staff was so kind, helpful and served its purpose for me wonderfully! Please, don't judge a book by its cover. read more

DO NOT COME HERE. This office looks like a set of a horror film or a really creepy museum. Extremely outdated equipment. Absolutely nothing came of my appt. Dr Bush would not continue with my hearing test because I didn't bring my past hearing test records, which I was NOT told were mandatory for my visit. He spoke maybe 5 words to me the entire time I was there and that was "let's go to this room". He told the nurse to have me come back for another appt with those records and left. When I asked the nurse if we could at least discuss why I came in, he was already on to another patient. I called 3 times asking for my copay back because nothing happened in my appt and I never heard back from them. I filed a grievance with my insurance. This place is mining copays and insurance. DO NOT COME HERE. read more

Very Honest & Good Doctor with Very Graceful Nurse in this world:))) When I made a appointment at the first time by phone, her greeting was "Have a Glorious day~~~~~". As a Christian, it was Very Impressive:)))) read more

Bush James E, MD - Ear Nose & Throat Near Me - San Diego, California

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Update: when Dr Bush suggested surgery I went to another doctor, Audrey Calzada, instead. I was concerned about the steadiness of his hand in doing a complex procedure. I'd recommend looking at another option such as Dr Calzada if you need surgery. I thought Dr Bush was great. He's an older gentleman and thus more of the clinical " old school" type. Not touchy feely and not your bro. He seems very confident and knowledgeable. As to the other reviews, it appears that 3 of them were written by the same person under different accounts so I'd take that with a grain of salt. The receptionist was friendly over the phone and professional in person. I only had to wait a few minutes to see the doctor. There is plenty of private parking at the office. You don't have to worry about the street. read more

If you could give zero stars I would. The receptionist area is so incredibly rude, they need to get laid or a pay raise. I was never treated so incredibly rude. They hung up and YELLED at me on the phone. It was intense, I pretty much just wantedto cancel an appointment, sure I didn't have the time of the appointment handy but that wasn't a legitamate reason to be yelled. Uggh disgusting. This happened more than once, the other time my mother had a horrible experience where they were rude about her broken english... umm fire these people already read more

I wanted to provide them with a glowing review due to the other negativity (and the fact that I don't like to leave negative reviews unless a warning is necessary) I've detailed my apts and the issues below but overall I'd recommend avoiding this dr. He talks down to staff, doesn't seem to have any bedside manor, and wouldn't book a requested follow up apt after inserting tubes in my ears despite the fact I was having issues. The long story... Living up in north county made it difficult to coordinate apts but being the only ENT on my insurance means making it work through rush hour traffic. 1st apt: Front desk girl and audio tech were both very friendly and professional. We decided tubes in my ears would be required to make flying manageable & they would request a PA for it and call me. The dr isn't friendly, don't bother trying to make him smile or joke- it is met with deaf ears (pun intended) 2nd apt: Went down to have tubes inserted in ear drums. I had no idea what was happening as nothing was explained & the front desk girl prepped me. There was no sterilization to speak of; tables not covered in paper, tools aren't packaged, and I didn't see him wash his hands once. During the prep for insertion the front desk girl was assisting him and when the phone rang he condescendingly yelled at her to "go answer the phone- that's your job and it's not as if I'M going to do it!" After the left ear was done I was told to have a good day until I confusingly asked about the other and was told I'd need to come back :-/ 3rd apt: A week later Its time for the right ear. I tried to ask questions about my concern that I was completely deaf in my left ear since the previous apt (I was told it was normal and would go away). It wasn't numbing correctly & the insertion was giving him some issues. When told to make a follow up apt and reminding him of my travel plans he said to call and schedule for when I'm back in 2 weeks. Well the checkup was much needed due to complications with my right ear. It wouldn't drain and the pain was so severe when i flew that I threw up and almost fainted while landing. I still had ear pain days later and couldn't hear out of that ear. I called 4 times- there was either no answer, told I'd get a call back, and then ... *told the dr said "we need to call your insurance and ask about a PA for that". *What??? It's a follow up apt related to tubes already installed....I was told to make it" "I understand, I explained that to him. He said we still have to call your insurance first." Never got a call back, and just waited for the tubes to fall out on their own. read more

If I could give lower than 1 star I would. As if a scene from a movie, the first thing that happened was the tech lady (I sure hope she was not a nurse) asked my mom very slowly and LOUDLY "DO YOU UNDERSTAND ENGLISH?" Even though they had previously informed my mom she is required to bring a translator in I tried to tell her that I was there to translate, but she put her hand in front of my face and asked the question again to my mom. To make a long story short on this terrible experience, the lady tells my mom, who speaks English by the way, but she has an accent, that she doesn't understand her and to stop talking to her and it would be better for my mom to just talk through me because there is not enough time for her to try to make out what my mom was saying! People who don't have bedside manner or people skills should not work in the healthcare field. Patients come to see doctors and health care staff members because they are in pain and need help, not to get ostracized and belittled. read more

I want to preface this saying that I really really hate writing negative reviews, especially reviews about specific people, and don't do it very often unless I think it would benefit someone else. So here it goes: I was diagnosed with Otosclerosis two years ago, and long story short we moved away from my old ENT so I had to find a new one. My hearing as gotten worse so I needed to get a new hearing test and then discuss possibly doing surgery or getting hearing aids. Dr. Bush was the only local doctor I could find through my insurance that their profile said specialized in Oto, so I booked an appointment with him. As I entered the office the smell of mold smacked me in the face. Eww. I go to the front desk and the receptionist Pamela checked me in. She then told me I had to pay 20% copay before I left. I have seen a lot of doctors this year and none of them have asked for payment upfront like that, it felt very strange. I mention to Pamela that I need a new hearing test because I can tell my hearing had gotten worse the past two years, and turns out she is also the one who does the hearing tests! She took me back and took my blood pressure and temperature like a nurse would, and then led me to the testing room. I have gotten hearing tests done in the past and this test was extremely outdated and inaccurate. Since she is also the receptionist, the phone kept ringing so she had to pause my test a few times to answer phones. She apologized and said the phones usually aren't this active, but it still felt extremely unprofessional. After the "test" was completed, she led me to a small room that honestly felt like I took a step back into the 50s. Dr. Bush came in and he asked me why I was there and we chatted a bit. He checked my ears, nose, and throat. After reading other reviews I realized he didn't sanitize the ear tool, just got it right out of the drawer and then put it right back in. Eww. He also didn't ask to look in my nose before he did it which startled me, as I see happened to someone else. He told me I could have surgery to help fix my problem, but honestly after the experience I had I don't feel comfortable with him cutting into my head and will look around to find a different doctor I can trust, even if it means I have to travel very far or go out of network. As I left I asked for a copy of the hearing test she performed for my records, which she was happy to give. I compared it to my old hearing test and it claims my hearing got slightly better, which is a complete joke because I can tell it is definitely much worse. It is also impossible for my hearing to get better based on my degenerative disease, so it just shows how inaccurate the test was. They also didn't do the many other tests I am used to getting done when I have my hearing checked, which shows a much better picture of my unique hearing loss. Overall, the entire experience felt scattered, unorganized, unsanitary, and a big waste of time and money. My husband had to take the morning off to watch our kids and I had to drive 45 minutes each way, so the whole experience was very frustrating. I will definitely not be going back and I caution anyone who is looking to go here unless major changes are made. read more

I wanted to be optimistic about it given the reviews but this is a horrible place. I was referred by my insurance (which they had said they accepted) for a consult. The cool thing about the office is that they have upfront parking. Upon walking in this place has not been updated since 1970 , the front desk lady was rude and the equipment in the office looked like antique medical equipment. Doctor Bush is an old school type doc who seemed pretty cool overall or so I had thought. While personable and professional , his attitude changed when I mentioned my insurance company which he mentioned they did not accept. Upon this discovery he somewhat suddenly end the exam and walked me to the door , told his staff to refer me to another doctor and walked away. Two weeks later I end up with a bill just short of $200 for about 7 minutes of his time. If you dont want a headache and mystery bills then avoid this place at all costs read more

REAL doctor! Not rushed, interested, listened, and no keyboarding during the process... Receptionist was nice and facilities were clean. Maybe there was a personnel change since the previous review. I highly recommend him. read more

I had an scheduled an appointment with Dr. Bush. This was my first appointment as a new patient. I needed my ears cleaned out, because I had wax build-up. I go into the office and meet the Dr. He seemed nice, but the office was outdated. The room were he cleans your ears, the chair is way up and he cannot put it down. I had to step on a broken step stool to get into the chair. The equipment does not work and is out of date. He cleaned my ears out and it felt fine, but 1 week later my left ear is still clogged. I called for an another appointment and they made me another appointment 1 week later. I show up for my appointment 15 minutes early and the receptionist cancelled my appointment without giving me an excuse. After 3 weeks with this problem they want me to wait another week, how would you feel if you could not hear out of your ear. Vanessa said she can make me another appointment. My left ear is still clogged even though he supposedly cleaned it. It has been now 3 weeks from the initial cleaning, even though I was there 15 mins ahead of schedule they called and gave me no explanation, as to why they cancelled the appointment. even though they new I was in the parking lot ready to come into the office. Teresa read more

I went to see Dr James Bush, on May 30. I have been suffering from ear pain and vertigo. First thing I noticed, the office smelled like mold. The equipment is out dated. The assistant seemed nice but didn't sanitized the ear phones before using them on me. Then I get to see Dr Bush. I was filing out yet another questionnaire that the assistant told me to fill out. Dr Bush comes, no Hi or nothing tells me to leave like it like that and starts looking at my ears. His robe may have been white some time long ago. It look dirty, I mean ring around the collar, actually all around. That robe haven't been washed in a while. So I start volunteering info about my ear pain and vertigo, because actually he never asked. When he sees my ear with very outdated instrument, with no disposable protector for ears or sanitized. He didn't washed or sanitized his hands in my presence as is required. The only thing he says is for me to stop using q tips. Then, without telling me a thing, goes and tries to stick some metal instrument in my nose. I reacted and pulled my head back. I recently have been hospitalized and had a nasogastric line. It was a painful and traumatic experience. I go to tell the doctor why I am feeling this way. He ignores me and tries to stick this thing on my nose again. I pulled back again. So without saying anything he gets my paper work and walks out the room. So I asked what's going on. He says nothing, so I am walking behind him to the reception area, while asking what am I going to do about my ear pain, can I have at least ear drops? He says I can't give you anything, you didn't let me examine you. The assistant asks what happened? I say well, I think I have been dismissed. She only said a not very much felt I'm sorry. By then I am not only in pain but somehow humiliated. Again I go an explain to her why I was so nervous about that thing that he was putting in my nose. She barely makes eye contact with me and mumbles another I'm sorry. That's it. I don't know if this doctor age is a factor, because he is old, but he has the worst bed side manners I have ever seen. Him and his assistant need to get with the program and update as what is expected from a doctor now a days. We have the right as patients to be informed of the steps in a consultation and why, to be treakookte,d with kindness and compassion. After all we are patients as well as clients, helping him pay for his life style. I hope my comment helps some one. Check other ENT, specialists before going to this one! ONLY HALF STAR, for Dr. Bush, and that's only because his assistant wasn't as rude as him! read more

Worth the wait. Seems like they have a lot going on but once your in, your fine. Dr bush was great with me and my family. Operated both of my ears and so far so good. Very delicate procedure so im grateful i was referred to him. read more

The women working at the front desk are brain-dead. I've taken my elderly mother there twice; she is 99% deaf even with the best hearing aids. She had to take a hearing test the second time which was completely unnecessary except to give the doctor more medicare money. The reason I know the office workers are brain dead is that it took TWO HOURS for what should be a short appt. I had to sit and wait and listen to their conversation. read more