Approaching 75 I've had hearing loss as expected and it was…read moreprogressively getting worse Amanda cleaned my ears with a suction device, painless and effective. I consider myself to be lucky to have her treat me and left me with an impression that if there is anything we can do let us know. So much better than an in and out clinic where you wait and wait There is a public parking structure where you can park and ride it to the 1st floor where the office is. I have nothing but praise for the hard working staff Thanks to all

My insurance was billed $444 for a NASAL ENDOSCOPY that I never received…read more Check your bill carefully! I waited 30min for a 30min appt.

I went to Dr. Torchinsky when I heard ringing and buzzing sounds after having MRI's. He recognized…read morethat my tinnitus wasn't the garden-place variety, and that I was being under-treated for the injury that prompted the MRI's. I could tell that other providers thought more was going on, but Dr. Torchinsky actually did something about it and pointed me to other specialists who could help me. That speaks volumes of the type of person he is.

Don't bother. After searching for a doctor my insurance…read morecovers, calling to make an appt, taking the afternoon (unpaid) off work, fighting traffic in Hillcrest, scrambling to find the suite number because it's not mentioned in the Google address searches - I finally get up in the office only to find out that there is no appointment. Not only is there no appt for today, but I'm not in the system at all. She was unapologetic and just told me that Dr. Miya is out with Covid anyway. If there is this sort of incompetence for a new patient, imagine what it's like for the established patients! Your office staff could use an evaluation, Dr. Miya. They're costing you business and making your office look really bad. If anyone in this office cares (which I highly doubt), the call and appointment were made on Wednesday May 3rd at 11:30 AM. More than a month wasted, waiting to see Dr. Miya.

What can I say about Dr. Torchinsky? Only that he is the best at what he does, and truly cares…read moreabout his patients. About 7 years ago or so I started getting sinus infections once, maybe twice a year. My primary doctor at the time told me I should consider seeing an ENT, and sent in a referral. I was sent to an ENT who was NOT Dr. Torchinsky. He was thorough but kept pushing for me to get surgery on my sinuses. Being I hadn't had surgery since I was 4 years old when I had my tonsils out, I was hesitant and ultimately decided I could live with a couple of sinus infections a year instead of going under the knife. Years went by, and with each passing year I was getting sinus infections more frequently. Flash forward to about a year ago when my new primary doctor tells me I should see an ENT. I thought "here we go again", but I agreed because at this point my quality of life majorly sucked due to all these sinus infections. This time I was referred to Dr. Torchinsky, no doubt because I had different insurance and was part of a different medical group. I was immediately stoked he was only a mile from my house, and that it was easy to make an appointment. I go in for my initial appointment, meet with Dr. Torchinsky and he gets right down to business. I tell him my history and issues, and my reluctance/fear of having surgery. He tells me that's fine, we're going to try EVERY possible thing he can think of with surgery being the last resort to solve my problem. I leave feeling confident, happy, and most of all well cared for, because this is a Doctor who is actually listening to me. Flash forward - after months of the trying everything in his arsenal, it was clear nothing was going to solve my issue except surgery. I was terrified and Dr. Torchinsky knew it, but he was so comforting and supportive, I felt like I was in the right hands, in fact I knew it. We set a date for surgery, I started looking into switching to my spouse's insurance plan to see if it would make the surgery cheaper, which it would, by quite a lot. His office encouraged me to do whatever I could to make the procedure cost me as little as possible out of pocket, and even helped me navigate the ridiculous process of switching plans and the confusion that ensued due to the lame brain insurance company (Thanks Deanna!), and before I knew it, it was the day of my surgery. Day of surgery I was nervous the staff at the outpatient surgery center really made me feel at ease, but most importantly Dr. Torchinsky came and spoke with me before surgery, and gave me the dose of his professionalism and charm that I needed not to leap out of my bed and run out of the place. The surgery went perfectly. In his words "textbook perfect". When he was done with my surgery he even went to the waiting room to tell my spouse everything went great, and that he'd be allowed back to see me once my anesthesia had worn off a bit more. My aftercare instructions were clear and concise, my follow ups were phenomenal and I was healing like a champ, and bless Dr. Torchinsky for putting up with my never ending inquiries of "is this normal". There were days I contacted him 2-3x, and he never acted annoyed or irritated. Even a couple weeks ago, months after my surgery, I hit him up to ask him about something, and he was not the least bit bothered and told me to contact him anytime I felt the need and he'd be more than happy to help. This man, this Doctor, is a Rockstar. He's the best of the best. If you need an ENT he's is the one you want. Side note: His front office staff is AMAZING, as is everyone else who works there. The reviews complaining about his "answering service" are just that...reviews referring to his answering service...a third party paid for take messages while the office is closed for lunch or the day. They are not his employees. ALSO- Doctor's offices are busy places, these people work their tales off! If someone doesn't call you back as quickly as you'd like, it's your job as your own health care advocate to give them a call to follow up. This is all pretty basic knowledge and doesn't warrant bad Yelp reviews.

Best doctor ever! I'm so fortunate to have been referred to this brilliant and personable ENT…read moresurgeon. It has been 2 weeks since my sinus and nasal surgery and I'm feeling really good and breathing better than ever before. I highly recommend Dr. T; you can be confident that you are in the best of capable hands.

Dr. Bush got me in same day when I was having an emergency impaction after going to Urgent Care and…read morehaving them push wax all the way against my ear drum. I was experiencing sever vertigo symptoms due to this and within 5 minutes he resolved my issue! Equipment may be "outdated" but the staff was so kind, helpful and served its purpose for me wonderfully! Please, don't judge a book by its cover.

DO NOT COME HERE. This office looks like a set of a horror film or a really creepy museum…read more Extremely outdated equipment. Absolutely nothing came of my appt. Dr Bush would not continue with my hearing test because I didn't bring my past hearing test records, which I was NOT told were mandatory for my visit. He spoke maybe 5 words to me the entire time I was there and that was "let's go to this room". He told the nurse to have me come back for another appt with those records and left. When I asked the nurse if we could at least discuss why I came in, he was already on to another patient. I called 3 times asking for my copay back because nothing happened in my appt and I never heard back from them. I filed a grievance with my insurance. This place is mining copays and insurance. DO NOT COME HERE.

Let me start by saying that Dr. Gilani herself was fantastic. I had a consultation with her and…read moreshe was pleasant, attentive, and answered all of my questions. During the consultation, she did a diagnostic endoscope. Everything seemed straightforward until I got the bill. The endoscope cost $3,000 and was higher than at other locations because this building is new. I called the billing department to discuss this and was told that there was nothing they would do. I was never told that the endoscope was not part of the consultation and when I brought this up to the billing office, they told me that I should have called my insurance to get an estimate before the procedure. tl;dr - Dr. Gilani herself is great, but you will get charged more because she works in a nice new building. And make sure you don't agree to anything other than a conversation without getting an estimate first.

I'll start with my experience first. I took a big hit to the face many years ago; which left me…read morewith a deviated septum and a crooked nose. I'm one week post op, I just left the office to have my cast removed and I cannot believe I waited so long to have this fixed. I cannot believe that this is how people breathe! This is amazing!!! And my nose is so straight!!!! I would recommend Dr Gilani 100% of the time!!! Doctor Gilani from start to finish has been AMAZING. She is incredibly sweet, attentive, gentle, and knowledgeable. Her bedside manner is unmatched. She is a literal angel! She takes the time to listen and explain everything. Doctor Gilani LITERALLY changed my life.

I have nothing but good to say about this medical group! I was diagnosed with Parkinson's disease…read more20 years ago and most of that time I used this group. Everyone is well trained and friendly with a caring attitude and they always fit me in on short notice

I was "nudged" into applying for inadequate health insurance plans through Medi-Cal. Currently,…read moretrying to utilize Molina Healthcare. BUT, everywhere I try within a 15-mile radius is not able to help or in a scary neighborhood. . None accept Molina or accepts new patients or both. These are recommendations which have been recently suggested, phone-based calls on Molina Healthcare public phone number, several transfers, suggested phone numbers, ALL for nothing! Due to this year's change in insurance. I've had to suffer the ineptitude of Molina...particularey any mental health protocol. Shocking! and potentially harmful. 100% incompetent/ negligent. I was transferred at least 8 times, plus "call-back" numbers...simply trying to obtain a 10-15 minute appt with a genuine MD, specializing in Psychiatry. ALL I require is the continuation of existing meds prescribed by my last Dr. What's so hard about that? I spent from 11:30am to 4pm exhaustively TRYING to connect to a legit psychiatrist's office to make a simple appt!!! What the hell is wrong with you people?!? i USED TO TRUST YOU. 4 1/2 hrs is LONG ENOUGH!!! I've been patient, mindful of my tone, complimentary of stellar customer service....though lacking in results. You should be ashamed!!! I miss my PPO!!! You suck!!!!!!!

I think I'll be the last to review Dr. Papas. He's been my doctor for the last 5 years and has been…read moreexcellent! He has officially retired his practice - and I'm sad to see him go. Since he's older than me - I always felt like he was warning me what's ahead of me in life. His PA, Erica, is also amazing - they were quite the dynamic duo. I wish them both luck and a restful retirement. You've helped a lot a people and deserve the rest!

I had a horrible experience with Dr. papas years ago and felt I need to warn women not to see him…read more When he was listening to my heart he pressed himself up against my legs...I moved my legs over to the side, and he moved himself over again. I was shocked and discussed. I called my Dr who had retired and referred me to him and shared the story. I also told several doctor friends recently about it and they said " You should report this to the medical board", which I am going to do. I wanted to do a review to save any other woman from having to go through this.. BEWARE... do not see him.

Dr Perdomo is a really good Doctor. She goes that extra step and listens to you. I don't have to…read morewait an appointment. The staff is friendly.

Great experience. Got a same day appointment…read more No wait time in office. Kayla a physician assistant was knowledgeable, thorough, and addressed my issue to my complete satisfaction. I also have referred my friend to Perlman this week and she couldn't be happier. Another great perk is validated parking in Hillcrest.

Cheers to one of the very best doctors I've ever had the honor of knowing! Congratulations on your…read moreretirement! You have spent decades healing our community and you are so very loved! Thank you for everything!

My first impression when entering the office was not good. The receptionist looked like he just…read morerolled out of bed and not at all like a professional in a doctors office. The sub par trend continued when I met Dr Allen. He seamed uninterested and mostly annoyed that he was talking with me. After asking only a few questions he ordered a blood and urine test, which I did. I was told I would hear back from them with the results in 3-5 days. After 7 days and not hearing from them I called them only to get a voice mail box to leave a message. The next day I get a call back to say they used the wrong form to send the test in and they have to redo it can I come back. I was there in 2 hours to see the same sloppy guy behind the counter. I was told to go pee in a cup again. This time when I put the cup back in receptacle, there was another patients full cup still in there waiting to be received. GROSS. Once again a week and half later I have not heard from them. I called and was forced to leave a message again, two days has gone by and I still have not heard back from them. I am unimpressed, and have no confidence in the doctor or his staff. I will not be going back nor will I recommend them to anyone else.

Dr. Denysiak is a wonderful doctor. She is very thorough with describing what is going on and how…read moreto make sure that you are receiving the best care. She is knowledgeable and caring. She gets back to me on the portal with questions that I have, and takes the time to talk to me about my questions. I am in good hands with Dr. Jacqueline Denysiak.

I tried to get in for an urgent issue. They would not make an appointment with Dr. Jacqueline. Then…read morethey told me to go to urgent care or the ER. The told me referred me to another doctor for my paperwork. The other provider told me that my PCP needed to fill this out. They flat out refused and told me I was wrong. Awful - I was in tears asking for help and there was zero empathy. The other provider told me they just did not want to do the paperwork. No care or empathy from this office.