Have used this practice for years for my two rescued shih tzus, one of whom had to have a quite…read moreserious operation a few years ago. The whole practice couldn't have been kinder to both my little dog and me. I trust them 100% and won't take them anywhere else. Reception staff are very helpful and friendly. A credit to the veterinary profession

As an owner of a gorgeous golden retriever, Molly, I've used this veterinary practice on a number…read moreof occasions since she was a puppy. It's only been opened a couple of years, but it was recommended to me after a friend had been using another branch in their practice. It's located on a steep hill, with roadside parking outside, and a disabled access if needed. I've only been to visit for routine vaccinations, but the vets and reception staff that I have had dealings with have been exceptionally friendly and helpful. I would have no hesitation recommending these vets to any pet owners.

This surgery is located in the parcyrhun area of Penybanc. It can be confusing to get into as the…read moreentrance is actually at the back of the house and not at the front (you will end up knocking on someones flat door here) The staff here are brilliant and whilst this is not my normal vet I do find them to be excellent putting animals welfare far above any other consideration. Treatment here is about what you would expect (not the cheapest) but I do feel its worth it for the quality of care you recieve.

This is a small practice with 2 vets there. They are both relly friendly people. I go there every…read moretime my dog is ill. They dont give you things you dont need to bump up your bill. I took my dog there recently and she had an accident on the floor because she was so nervous but the receptionist just came out with a mop and bucket and told me not to worry it always happens. I was mortified but she was great.

Wow, what a wonderful practice with very friendly staff. My beautiful 5 year old became very unwell…read more, very sudden, Phoned the practice and they gave him an immediate appointment, Unfortunatley they discovered he had been poisened. The vet treated him wonderfully and tried her very best to save him. They treated him with love and respect and he looked so peaceful when i went to collect him to lay him to rest. they were so compasionate to my grief. Would recommend this practice to anyone whom truely love their pets and want them to have the best of care.

This is a great vet who offer a great service. The prices are reasonable. The staff are helpful and…read morefriendly.

Well to say i'm angry is putting it mild. Tumble Vets are shockingly bad. I will NEVER have to take…read moreany of them there again, thankfully. When i took my Lurcher this morning, upon arrival i didn't receive any eye contact. I just heard "whats the dogs name?" There was no consultation with the vet. I must add, Brian (Vet) has been extremely professional WHEN i've received consultations with various other pets. Its the reception staff. So then still without engaging she came round to take paddy from me and started to DRAG him by his lead which is a slip lead......so tightens with each YANK!! So after seeing my reaction she actually spoke to paddy and still being resistant he went with her. Still no eye contact with myself, just 'Call after 1pm' as she disappeared. So we arrive at the vets at 3.30pm to collect him, as she had stated on the phone. The Surgery was shut but she arrived shortly after. No apology or even a hello. When we enter there is another receptionist present, and sadly presented same attitude and disregard. We stood around like fools until she comes out and passes me several pack of tablets saying 'start them tomorrow'. Finally when we are reunited with my lurcher, instantly noticing that they hadn't cut his claws. I had specified this with her and was wrote on the sudation form i had to sign. Which i predicted verbally with my partner beforehand that would 'Forget'. When i asked if they had been done, she appeared a little agitated and looked. Then added 'The quicks were far too low so we didn't do it'. We just left, after paying £145 i could no longer be there as i was at risk of voicing my opinion, rather loudly. We have been observing his nails over the weeks and the quicks are very much retracted. I have a phobia of cutting dog claws, which is why i haven't cut them. So in the end, no customer service or consultation. Nor is there any communication between vets and staff, which i find very disturbing. I know animals aren't regarded highly by most but they are our children and i want to know everything when it comes to their health. Complaint going into the emerald vet group. Not acceptable.

Thankyou to Brian an his team for helping Bobo, and finding the blockage that was causing her so…read moremuch trouble and removing it, she is still quiet but improving daily.

Just An Update Of Being Reported To The RSPCA By PDSA Vet …read more And How My Seagull Was Taken And Euthanased By The RSPCA. After Myself Picking A Seagull Up Off The Road After It Had Been Hit By A Car. Veterinary Advice Was Sought Immediately, The Bird Was Given Medication And Bandaged. I Then Kept Him For 3 Years With My Pet Chicken For Company and The Seagull Was Even Litter Trained Enclosed Is Full Proof Of A Simular Case and The (RSPCA RETURNED A WILD BIRD) in a different Case to its (RESCUE OWNER, WHEN IT COULD NOT BE RETURNED TO THE WILD) as The Wild Bird Was Pining. Full Details Here, Check It Out: It Is Obvious Myself And My Own Wild Bird Was Not Treated Fairly Or Equally, By The Difference Concerning The Other Case. The RSPCA WIll Not Be Allowed Here On My Premises Again Without A Court Order. I Hope She Is Pleased With Herself With The Outcome Of Her Actions. She Won't Get Any Luck For What She Has Done. Her Name Is Already (Muck All Over The Internet). I Have Also Reported The PDSA To The Charities Commission. https://www.dailymail.co.uk/.../Hand-reared-cygnet. Pigeons Live Well In Captivity. Will Keep You Updated As The Case Goes Along. Regarding The Outcome Of Her Actions. You Will Also Be Receiving This In Writing. Be In Touch M. Davies

We've registered our rats here and they actually treat them with respect and dignity unlike other…read morevets we have been to in the past. My Rat has recently undergone an operation to remove a large tumour and she was treated amazingly well. She was very naughty and licked her binding glue off and re-opened her wound and they re-stitched her at no extra cost apart from more medications she required, which were of very reasonable price. Aftercare has been great, staff are friendly and welcoming, I highly recommend this vets !

Handy location wih ample parking. In the past have had a good service but sadly this is oveshadowed…read moreby more recent poor service. We had a bad experience with this vetinary practice. A while ago one of our cats had to visit the vet about 4 or 5 times over about 3 months. Each time we saw a different vet and were given different information at each visit. In our desperation we took her to another vet and within days of treatment and following the vet from Alpha in Burry Port's advise she was 100% better. This is a shame as we had found this to be a good Veterinary practice in the past and had been going here for some time.

We cannot thank Ystwyth Veterinary Practice for their outstanding support and treatment towards us…read moreas a family and our furbaby Revy. Revy was 14.5yr a wonderful loving member of our family. The support we received during the last 4 yrs and particularly during Revys terminal illness recently. The compassion and support was and is faultless, all staff from reception to Vets to admin absolutely wonderful people.

We had been using another (the other) local vets since moving to Aberystwyth and late summer 2011…read moremy dog became ill and began losing weight at an alarming rate his condition deteriorated so much so that the vet said he needed to be taken to the surgery and put on a drip. I should point out, that Bob the dog is very car sick and even such a short journey would have been bad for all of us. It was at that moment, that I decided to change vets. As the journey would undoubtably make the poor thing even sicker than he was already, the journey had to be worthwhile. So with the dog at his weakest we booked into Ystwyth Vets, and were seen soon after by a wonderful, cheerful vet who was both knowledgeable and comforting. He talked me through several different scenarios, some quite scary others not so and said the first thing we should do was a blood test. Which my previous vet had also suggested, but had dismissed it as a final resort as it was expensive. At once I was totally at ease with the vet at Ystwyth's and even though he also said it would be expensive, it was clearly the right thing to do as the situation was bad enough without waiting any longer. The results came back a week later, and they showed the dog had pancreatic failure, I don't know enough about medicine to explain the test results but they were extremely low and well below heathy guidelines. What I do know, now is that the pancreas works to digest fat and when it fails, the body stops being able to utilise the fat in the diet and it passes straight through. Which explained the foul faeces and rapid weight loss both of which the previous vet failed to pick up on months before. So, once the Ystwyth vet had the test results, he smiled and explained that now they knew what the problem was and told me not to worry because it was easily treated. To say I was relieved is an understatement. He gave me a tub of pancreatic enzymes without charge as they were past their sell by date. He explained it wasn't a drug they usually kept in stock, but he said that it was worth trying and they would order in some more after the weekend. And that although they were slightly over date it shouldn't make any difference as the tub hadn't been opened. That evening I fed all the dogs and walked them, I saw an immediate improvement in Bob, his faeces proved beyond a doubt that the enzymes worked, and from the next day onwards I was able to increase his food intake as the food I was putting into him was staying in! Gradually he's gained weight and his overall condition has improved a great deal. Before his illness he weighed 35kg at the time of his first consultation at Ystwyth vets he was down to just over 25kg, and at his last weigh in (Dec 2011) he's up to 29kg. When he was at his lowest weight and was very ill I made the decision to shave him, which we've never done as I like OESdogs to have a full coat, it's what sets them apart from other dogs. But as he had lost so much weight & condition, grooming was too painful for him. Now though, he's regaining weight, his body shape is filling out again and his hair has begun to regrow. He will never be the dog he was, as he will remain on this treatment for the rest of his life. But he's making an awesome recovery and is as bouncy and joyful as he ever was. So to sum up, make Ystwyth vets your first port of call. They are a large surgery with many specialised, experienced and knowledgeable veterinarians. The practice is very busy all the time but the staff are always pleasant and helpful. I cannot recommend them highly enough.

If I could give 0 stars I would, my complaint is with the Financial Ombudsman and RVS , they used…read morean old fashioned method of dealing with a ear problem the dog is now disabled and has lost his balance on that side of his body. Charged me for swabs that I did not approve. Told me its ok as this is covered from your insurance then when Tesco insurance asked for the claim they told them it was due to allergies. The dog had ecoli in his ear that is not an allergy. I asked to meet with the owner and this was denied. They have now sold the debt to a debt collector who has added a further £400 to the bill which is £1900 , the dog is still suffering and all they care about is the money. Always vets in there that are locums shocking way to deal with a customer who has been there 20+ years I am hoping the Financial Ombudsman will prevail and teach them customer service and complaint handling in general!

From the owner: Animal Doctors provides expert veterinary services for small animals. We have a team of dedicated,…read morecaring veterinary staff who have many years of experience and regularly updated training