***Stay away from this dealership and everyone affiliated with Bush Auto***
Got rear ended at the beginning of August and I brought my car there to get it fixed.
-Body shop representative has complete disregard for your information after you've explained everything. Lack of communication. Will make you wait to his convenience to make things right with you.
-Body shop manager will never take accountability for damages, and will make you complain to the insurance company so they would pay for damages.
-They used my freshly hit car (with rear bumper hanging off) to drive me to Enterprise because they didn't have a loaner. The second time I had to take my car back, I found out Enterprise could pick you up from the dealer...
-Received my car from the body shop with the back-up camera not working. How NO ONE noticed this before they gave me my car back is unbelievable (and something they could not explain).
-Body shop manager urges me to contact the Insurance company and give them a big stink so they can pay for the back-up camera to be fixed.
-After almost 2 months. They call me to pick up my car, and while I watched the employee go to my car to pull it up front, he swings my car door wide open and hits the car next to it!
-3-4 in long scratch on my driver door by the handle. Which apparently was already there prior, according to the manager (lack of accountability. There was no scratch there before).
-Drove in and out to this place atleast 5 times. My car was driven to bush collision, which is roughly 36 miles round trip, 3 times and they refuse to reimburse me for the gas.
I will never go back. After they take your money, regardless whether it's from insurance or out-of-pocket, customer service goes completely out the window and they will not hold accountability on their work either.
You've been warned. read more