Patient Abandonment
We hired Busby & Webb to perform orthodontic treatment on 3 of our family members over the course of 8 years. Our 2 children began having issues with their braces and our family logged 5 emergency visits (2 while on vacation). During a visit the day before our European vacation, their equipment failed again. Our cruise ship did not have a dentist on board, so we texted their office complaining again about their equipment issues and the urgent need to resolve the issue prior to our vacation so our son could eat for 10 days. When we returned from our trip, Busby & Webb dropped both of our children as patients. What compounded the situation further was one of our children was being treated for an emergency gum infection due to their brace's springs installed and we were left trying to find another practice to continue the treatment. Both of our children asked, "What did I do?". Clearly it has left a poor experience with our children in the Orthodontist community. We found another provider, but they highlighted it would cost another ~$5K to finish the work we hired and paid Busy & Webb's office to do. Luckily there are patient protections for situations like this and the NC State Board of Dental Examiners is currently investigating their practice. All of the information above is factual and can be corroborated with the NC Dental Board. Our intention of this review is to help prevent another similar situation to an unsuspecting family at great additional time, hassle, emotion and financial burden. read more