This is a tightly-run ship, for filing many youth through the ritual of "teenage braces."…read more The first visit is "free." You fill out paperwork in-office, since although they have a web site, they do not provide the ability to print and complete ahead of time. So, they could get with the times a bit more, with that, but their forms aren't too lengthy, so it only took about 5 minutes in the waiting room. They then take you back, put your kiddo in a chair, and do a cursory look, to determine if your child needs braces, and what approach they would take. But really, there is enough of a glance to see how severe or moderate the issues are, and Dr. Small knows what he's doing, so not a huge ordeal. At the end, they will say, "about (fill in the blank) years... about (fill in the blank) dollars." Then you can decide if you will come back, pay an up-front cash fee (in our case about $200), and get X-rays and molds made. A very nice feature is that they will take the dollar amount your insurance doesn't cover, and break that cost over the course of months of treatment, as in-house financing. So, the pain of $5000, less insurance, can be spread over approximately 2 years. They file "most insurance," so you likely won't have an issue.

We originally started our orthodontic treatment with Dr. Garlitz, who we were told by several…read moredentists that he was the best in the county. During the time of my daughters treatment process, Dr.Garlitz brought in Dr. Ben Campbell. Dr. Campbell took over my daughters care as Dr.Garlitz was retiring, and the transition has been completely smooth. Dr. Campbell, without fail, has come out to speak to me at each and every appointment to discuss my daughters progress and the next steps. He has gone above and beyond what I would have expected in service, and at the end of her treatment, he surprised her by taking off her braces right on the spot so that she could have a beautiful smile for her upcoming camp that she was so excited about! Needless to say my daughter was in tears. Now we get to start another child, and I have total faith that he will continue to give this specific attention to detail that will result in yet another beautiful smile in our family!

Clean, welcoming, covid- safe office environment. Friendly, professional staff. Shannon is…read moreexperienced, competent and efficient. Dr. Hyatt was thorough, patient and very gentle. Sedation is offered for invasive procedures. He has years of experience, and we are so fortunate to have someone with these specialized skills in Hickory. I recommend this practice without reservation. Victoria Carrico

I ignored the fact I needed gum grafts for several years. When I finally made an appointment with…read moreDr. Hyatt, I found out I needed grafts on 15 teeth. After hearing horror stories about grafts, i was very apprehensive about having this done. However, After the surgery was completed and after following all the instructions given me by Dr. Hyatt and his staff, I found my worries were exaggerated. Other than some minor discomfort, this was a breeze. I highly recommend this doctor.

Dr. Hass and his staff are amazing! He does excellent work and genuinely cares about his patients!read more

From the owner: Hass Family Orthodontics is the leading orthodontic practice in Conover, NC. Led by Andrew Hass,…read morerecognized as one of the The Best Orthodontists in the Catawba Valley by the Hickory Daily Record from 2017 to today. At Hass Family Orthodontics we utilize the latest orthodontic technologies including the Itero digital scanner, Invisalign, and the Damon self-ligating bracket system. Our services expand to all ages, from early orthodontic treatment to adults, including surgical orthodontics, retainers and TMJ treatments. Located next to Concordia Christian Day School and Church, across from Conover Family Medical Practice.

This place is booked out for weeks. I scheduled an appointment for a dental emergency as a new…read morepatient and was happy to know that someone cancelled so I was able to be seen early. Unfortunately, on the day of my appointment I slept through two alarms because I've been having to take sleeping medication to SLEEP THROUGH my pain, and was told that I could no longer reschedule with the because I was a new patient who missed their first appointment. No "rescheduling fees" nothing. No second chances. They completely dumped me before seeing me because of something that was out of my control. This shows lack of empathy, understanding and caring and I'm thankful I didn't even get the chance to let them touch my mouth. At the end of the day it was my fault for that accident, but at the same time, then not providing any additional options (like paying a reschedule fee) and just flat out dumping me when my mouth is infected is a pretty nasty business practice.

I started my process of getting dentures in November of 2024. What was suppose to be an every two…read moreweeks process, for 4 appointments, became a nightmare. I was rudely spoke to when I called in December to find out my next appointment. It should've been around the first of December. Here I am April 30th, 2025 trying to get my last step, the teeth. My appointment was at 9 am , I arrived at 8:50. I was the first one here. Finally after taking 4 people who came after me, I was finally called back. I was in their office for 5 minutes and left. The bad thing is I have a special needs child that I have to take with me. So after he screamed after the 4 th person, they finally called me back. They do not communicate very well!!

We had a bad experience with the orthodontists recommended by our primary dentist. We looked around…read moreand finally found an office who takes our insurance and existing records. Dr. White's office scheduled the evaluation about a month out, not terrible. Dr. White's office sent online portal access within days, while none were provided by the other ortho. Dr. White himself was a very pleasant person, positive, friendly, and dealt well with my 2 boys. The other ortho was not friendly, kind, or pleasant. It was his way or no way. Dr. White dis not want to remove any impacted teeth, because they were too close to nerves and other teeth, and would likely cause permanent nerve damage. He explained that the remaining baby tooth was fused to the bone and would be torture to remove, because they would have to remove bone as well. The other ortho wanted to remove the baby tooth, remove the impacted adult tooth that should be where the baby tooth is, and then remove another tooth on top to line up the teeth. Dr. White actually cared about my sons over all health, not just getting braces on, teeth lined up, and a paycheck. Dr. White's office is by far superior, especially Dr. White himself. Taking my 3rd son there this fall.

I'm confused by the reviews. I have been here three times now and everyone has been very nice and…read moreattentive. Dr Nadia is a beautiful person inside and out and very professional. The equipment is top notch. I'm here for a deep clean and a few small repairs! I'm fully confident and will surely advise if my experience differs from what I expected!

The billing office experience with this company was horrible. I was last seen in this office in…read more2023 and my insurance information was processed. I received a bill in February 2025 for $1300. I called the office immediately to speak with a manager and was advised they would call me back for Two weeks straight only they never called me back. Fast forward to August 2025 and I received a letter from a collection agency. This is bad business and I would never recommend them