Worse customer service ever. They text you to death during the deal. But when you got problems…read morewith the car 2 days later after leaving the lot no reply nothing. I dealt with Justin and Kim from their sales department. Worse sales people plus their service department couldn't even wash the car before pick up. Also it has a zip tie holding on the gmc on the grill. Key fob doesn't work. Blown speakers and radio is screwing up. Speedometer is off. All around crappy service from Schafer

I bought the Buick Verano from Schaffer and paid cash, no financing. I was looking over the…read moreprotection plan and other paperwork and noticed theft protection and documentary fees of 280 and 349. I googled those fees and read that they are are deceptive fees salesmen tack on. I'm very disappointed. I paid top value, cash, for this car and they added 280 for filling out the documents and the 349 theft protection fee that is supposedly optional... That's bs. They said they don't haggle because they sell at the lowest possible price. I thought the guy was a nice guy, I get they need to make money but I feel taken advantage of. I reached out to the salesman and was pretty much told too bad.

Service department is top notch, usually able to get an appointment quickly and they do fast work…read more Highly recommended

Laura Hosmer in Service did an outstanding job! Was stranded with a Transmission problem. My wife…read moreand I help were helped right away. First class Dealership and Service Center.

Sales and Service stepped up big time, delivered a rental and picked up my truck for warranty…read moreservice, that my local dealership refused to do under my bumper to bumper warranty. They traveled over 200 miles to take care of issue on my car. They went above and beyond, GREAT CUSTOMER SERVICE! Thanks Bill Garza

Honestly, honesty from the Service advisor. Integrity of the Service advisor. Customer service was…read morenot her forte.. when confronted after she lied to the sales person about her conversation with me, I called her back after finding out about her made up conversation, she over talked while I was talking to her, yelling at me and in essence, her poor communication skills ( should take some classes on responsibility and customer care ), no integrity and most of all, lying about our conversation and her demeanor. She gives a pretty poor representation of the service department. The sales person tried to make it better by providing a pick up of my vehicle, the drop off of a loaner and a return of of my vehicle after service. But..a dangerous issue was taken care of on warranty and the back tires that were ruined by the issue,, were not replaced, they supposedly were after only 1 yr old. So the experience of my $60,000 purchase of a new vehicle last year, which had a seriously dangerous issue, by the way, put me in a 6 foot ditch, and more than a few near misses of accidents on the expressway. All of this were within a year from purchase and still on warranty..was just short of a nightmare! To make a defense of poor customer service and ignorance by a service advisor is an understatement for sure. As I told the salesperson, I was informed i now needed 2 new back tires for the cost of $500, and would I like to have them installed from a service technician that day because of the issue. To make another complaint.. the sim card for the navigation system was removed at the test drive that day, my husband saw him do it but didnt know what he was doing, well that will be another $30, thank you very much. They checked out the hands free phone application instead of the stated navigation app issue.I can take my vehicle to any Buick dealer for maintenance and vehicle performance issues and will do that from now on. If this helps someone to know what they might experience at this dealership, it helps me to digest this maddening, disappointing experience this past week. All because I called to let them know I'd be less than 30 minutes late for my appt that day... to see if that was OK. I was being respectful. I have no further trust for Richardson Chevrolet in Standish, MI, KG.

Dishonest pricing for an oil change…read more They made me setup an appointment for a $69.99 oil change. They said the taxes were included. It sounded like a good deal. They give me an invoice for $71.87 and then they charge my credit card $74.03 They told me there's a 3% charge for the credit card over the phone after the oil change had been done, but they never said there was a 3% charge when I was paying for the oil change. I had the cash in my pocket. I would've paid with cash. Nobody on this planet would use a credit card if they knew there was a 3% charge. The actual sales tax on the invoice was for $2.53 If you subtract $2.53 from $71.87 it comes out to $69.34 which makes the guy on the phone that says $69.99 a complete liar.

Mike lavender was great! I got a VERY fair price for my trade-in and he helped me find a car that…read morefit my needs and was still in my budget. He explained the history of each vehicle to me as well. Even though I wasn't buying the most expensive car Mike still treated me with 5 star service.

Chris and the staff made buying my 2011 Dodge Charger RT Max and wonderful experience. They went…read morethe extra mile to make sure everything was right before I took it home. I recommend them for future buying experiences.

From the owner: Used Car Dealer and Car Rentals. Financing available. Contact us for any inquiries.read more

Called this morning about a truck that's listed on marketplace. After 5 minutes back and forth with…read morethe operator I was told the salesperson was unavailable. Left a voicemail. No reply. Called again late afternoon. Operator again said the salesperson was unavailable. Asked for a sales manager or someone else who could help me. Hung up after another 5 minutes on hold. Piss poor way to do business. Maybe the very polite operator should switch positions to sales.

Fantastic! We were on a road trip from Minnesota - pulling our camper when our truck broke down…read more Brandon was kind, responsive and got us in immediately- eventhough we got there 15 min before closing on a Saturday. They had it repaired and back on the road in no time. Brandon was so great to work with and made a potentially trip ruining situation into a small part of the story of our trip!! Many thanks to Brandon and his outstanding service department!!

Had an amazing experience with Jennifer when purchasing my corvette. She was professional and…read moreknowledgeable. If you want a stress free experience go see Jennifer! Thank you so much!

I found a used truck i was looking for at Burt Watson and Jennifer was fantastic to work with. She…read moredidn't high pressure me. I test drove it she walked through what the car fax was showing quoted a price and then let me think about over a couple days. I told her what my best price would be and she met it. From showing the vehicle, meeting my needs, making the sale, and delivering she did a fantastic job. I would recommend Burt Watson and Jennifer to anyone looking to buy a used car. Thank you Jennifer! John N.

Got a 2013 Ford Escape from Jimmy be careful with these guys had it over a year now 3 months into…read morehaving the car I paid 7,500.00 for the first problem 300.00 dollars ok that's fine 6 months 4,500.00 transmission now can't drive it on highway mechanic or no shop can't figure it out on top window didn't work on passenger side no air conditioning for 7'500.00 I brought myself a lemon I will never ever come there again stuck paying for a piece of crap thanks Burt Watson

The owner or manager did everything he could to take care of us and make us happy!! Our salesmen…read morewas not very talkative and didn't seem like he'd been doin it very long, but he did get us an awesome deal!!

My wife and I purchased a 2012 Chevy Malibu LS from Kim in January of 2014. We were treated like we…read morewere family. Our vehicle was properly presented online. Some friends of ours purchased an SUV days before we made our purchase, they are very happy with their purchase and the excellent after purchase care they were given. I highly recommend Premier Motors, they are very honest and really care about their customers.

By far the worst service experience I have had at any dealership in my lifetime. We have several…read morehomes with cars in each location. I recoil in fear if I have to go back to this place. I had hoped last year poor experience was an anomaly, now I think it's just a feature of this dealership. In fact I am more likely to make the drive to Saginaw or elsewhere in the future. They just dont know how to communicate and keep you informed on progress and act like they are doing you a favor when you call and ask for updates.

We were camping and had a tire the had gotten a nail in it, but we couldn't get the tire removed…read more We had it towed to the dealer. Even though there was only one technician work on the Saturday morning they had my husband back on the road in 15 minutes! Thank you for the great customer service