Every member of the staff was professional, friendly, calming and thorough. Dr. Pumphrey put me at…read moreease, and I'd recommend them to anyone needed this type of work. Very efficiently run office with many people involved in the patient experience. I will be having a tooth extraction and implant done next week and I'm much calmer about it than I was before.

I'm safely through the entire process now and have a new tooth so I'll write a review. I was…read morerecommended to come here by a few people in the dental industry. I was warned it wouldn't covered by insurance and they were right. My insurance paid a small percentage of the total even though I have some coverage for implants. So be ready to pay cash, up front, for the whole process. They were forthcoming about this so it won't a surprise. I had a number of visits and everyone at the office was super nice and I never waited long. Come surgery day I opted not to be put down. Dr Pumphrey probably wishes he had as I asked a number of questions through the procedure. There was some crunching and pulling and drilling but it wasn't bad. I mean you're having a tooth broke up and yanked out. I asked if I could keep it and he put it in a bag for me. I showed it off that weekend to grossed out friends! I was so OK after the surgery I went straight to Costco to get groceries and returned to work. I never took any of the pain medication I was provided. No issues at all after that. 6 months of stowing my chewing gum in my new storage spot and I had a new tooth put in. My dentist said Dr Pumphrey did an excellent job while bolting on the new one.

I normally don't leave reviews, but I've been dealing with this issue for over two years and still…read morecan't get a resolution. I wish I could leave NO STAR! In 2022, I had a procedure done at Georgia Periodontist in Decatur, and my insurance (Delta Dental) was supposed to cover 100% of the cost except for anesthesia, which I paid upfront, $500 out of pocket. However, the office submitted the insurance claim incorrectly, which caused it to be denied. When I called Delta Dental, they clearly explained that the claim just needed to be resubmitted properly. I've told this office that same thing REPEATEDLY multiple times over the years and they still haven't corrected or resubmitted the claim. Instead, they've sent my account to two different collection agencies for a charge that should've been paid by insurance! I've done everything I can to resolve this directly and professionally, but I'm now being harassed by collectors for something that isn't even my responsibility. I've made it very clear that if this ends up on my credit report or the calls continue, I'll have no choice but to take legal action. All I'm asking is for this office to do the right thing: resubmit the claim to Delta Dental and close out this matter. Communication and accountability should matter, especially in healthcare.

just now NEW I wish I…read morehave read reviews before I chose this practice. They obviously don't care about patients and don't know good customer service, and Alex, dental assistant has the worst ill manners. I took my parents to this office due to referral from my general dentist. The first consult, parents got oral X-ray. My dad kept saying the bite-wings hurt him. He said that the plastic cover for X-ray device has sharp corner cut his gum, hence, it hurt him. I told Alex a couple of time that my dad said it was painful. She immediately asked me " do you do X-Ray?" . It doesn't matter who I am and if I do X-Ray or not, you are hurting my dad and he is complaining about it. My mom had the same complaint when X-Ray was done because the plastic cover was so sharp. Today, after the oral surgery, she tried to put the gauze that she placed on a dirty table to my dad's gum. I told her that , then she said " let me do my job. You put the gauze on the table" . I caught her using the dirty gauze but she said it was me and upset . The front desk are rude and unas hell. They will put you on hold then hang up. You will call back and go to voicemails. The office manager needs to do better job on hiring good staffs and then know how to train their employees well. I definitely will tell my general dentist not to refer any patients to this place. And I don't want to come back to this place.

I recently had a gum graft procedure performed by Dr. Bartruff. I chose this practice based on the…read moreother positive reviews and wasn't disappointed. The initial visit checked all the boxes: ample parking, friendly staff, clean office, and a thorough explanation of the procedure and cost. I was able to get scheduled during my desired timeframe which is a big plus as this procedure requires some downtime. The next two things that really make this practice a stand out were the precision of the anesthesia and communication following the procedure. Dr. Bartruff described the formula/ratio used for the sedation before injecting. Whatever it was, I was pleasantly surprised to come out of surgery without the usual groggy, lethargic feeling. The other part I was impressed with was the ease in communicating with the doctor and staff with my questions/concerns during recovery. The procedure itself pales in comparison to recovery so having open lines of communication definitely put my mind at ease.

Staff is friendly, fun and funny. Everyone I met was super cool. Dr. Schaefer is awesome. He's very…read morethorough and knows his stuff. He informed me about my issue, told me how my issue came about and did a complete oral exam to make sure there were no other issues that could potentially cause a problem. Typically I have several questions for my doctors b/c I like to be well informed but he was so thorough I didn't have any question for him.

From the smiles from both front desk representatives, to the excellence from the back staff; my…read moreexperience was pretty epic! Dr. Matthew actually cleaned my teeth! What a win!!! Keep up the Excellence Team Decatur GA at Dove!

I stopped by Dr Amy's office with some pain in my teeth this morning. Once again, the staff was…read moreoutstanding! They told me that they would work me in and after a short wait, Dr. Amy performed an examination and pinpointed the problem. It was a very positive experience and I highly recommend Dr. Amy!

I would not recommend this office. I have my copy of why I signed as far as the payment what…read moredifferent what I was charged. I continue to call the office regarding my pain & the crown came out no response but call me stating the picture didn't take after holding my mouth open for hours & I was told I had to pay again for their mistake. But I have high balance to pay before I can come back. You don't have to worry about me coming back.

Hello my name is Kinney, and today made my second teeth cleaning done here at Roberts Family Dental…read moreand the hygienist Phung Lotaya is excellent. She does an exceptional job cleaning your teeth and she constantly ask you as the patient if your okay and comfortable. I have no complaints and look forward to my next cleaning

I had 0 issues at this office. I was running late and both front desk ppl, Kierra and Trinity, did…read moreeverything to assist me and still get me in for my appointment. My hygienist (nice, black lady with braids, Lakeisha I think?) was very knowledgeable and gentle. So I'm just here to counteract all the old, negative reviews

For several months I have had Krystal, of Georgia Dental, contact me about an unknown, unpaid and…read moreapparently fraudulent bill for services never provided. My dental insurance has repeatedly rejected payment on this bill. I do not what the bill is for and in 4-months have not been sent a copy of the services that are supposed to have been provided, nor the dates of service. On prior visits to the office I have been told that I had a credit, which is usual. Bills at this office are due at the time of service, as posted. No request for strange past services have ever been presented me in person. Again, send me that bill, service description and time of service! The Customer Care individual is not the person in the picture. Who else is having this problem???

Dr. Bruce Edelstein puts customers and their treatment as his number one priority. Customer service…read morehere is 5 stars.

Dr. Edelstein makes sure that I don't feel any pain during my root planing and scaling (which, by…read morethe way, is a very bloody three-hour procedure that is performed by the dental hygienist). However there is an extravagantly high price to pay for the surprisingly PAINLESS procedures here. Also, I was very dissatisfied with the high price of the consultations/ exams/ evaluations and the EXTREME BREVITY of the time that the periodontist spent with me. At Dr. Edelstein's, I received the following treatments: $155 initial periodontal evaluation and xray $2090 scaling and root planing on all four quadrants $169 simple cleaning (periodontal maintenance and exam) $155 flap surgery (osseous surgery) consultation I decided not to get the: $6180 flap surgery (osseous surgery) on all four quadrants $1000 bone grafting (@ $500 for each site needing a bone graft) $5000 implants (@ $2500 for each tooth implant) The ridiculously high costs of the flap surgery, bone grafting, and tooth implants were the deal breaker for me. I'm not an attorney yet, and this office does not provide a student discount! I wish the office could have given information to me regarding the cost of my entire proposed treatment plan up front, instead of making me wait until the next $155 examination/consultation to determine the cost of the next immediate step. It's time to find a new periodontist to complete my perio treatment. Everything is way too expensive here. The only reason why this office gets 4 stars is because of its EXCELLENT PERIODONTAL WORK. Also, the office is clean, and its lobby is rather swanky. There are complimentary granola bars and bottles of water in the lobby. And the office will validate your parking, so that you get free parking. You also receive a complimentary toothbrush, floss, and toothpaste with the periodontal maintenance (simple cleaning).

Please do not do any care at Greater Expressions! They overcharge for services and up cost all…read morethese services you DONT need but will keep their salaries HIGH. Corporation greed at their best. Switched dentist I haven't have a cavity or needed work in years. No bill from dentist since. Great expressions took thousands from me for "replacement work" not needed. I've also been waiting for 2 years for a refund for having two dental insurance. Do you think I had any money refunded? Nope they pocketed it. Corporation to file a complaint?? They stopped taking customer complaints bc complaints were too much! Worst interaction with a dentist office ever(all locations) RUN!

South Dekalb location. The billing department is terrible. My insurance was billed for services I…read morehad not received. The waiting area needs cleaning.

My family always had wholly excellent dental experiences in this office. Not always so in some…read moreother dental practices. It's such a relief to have caring dental professional service, when some in this industry apparently are sloppy, greedy as h, ignorant, sadistic etc.

I have been going to Dr Williams for over 20 years and would highly recommend both him and his…read morestaff to anyone. His office is a very friendly environment.