We had a great experience with zen windows. The virtual estimate process was really easy! The…read morelead time to get the windows was long and beyond anyone's control, but it was kept informed the whole time. There were some scheduling hiccups when it came to installation, most of which were my fault, but everything was well handled.

I discovered Zen Windows in the exhibit hall at the 2017 Iowa State Fair. We were interested in…read moreexploring replacement windows. I was immediately attracted by the signage stating that there would be no in-house sales pitch. I spoke with Matt and learned that all that was needed in order to receive a bid was to send my rough measurements and photos of the current windows. That sounded easy enough! A tape measure and a cell phone were all I needed. Soon my information was off in an email. I also contacted other installers for bids and began researching the various window manufacturers to compare the window quality. Zen installs the 3 cost levels of Soft Lite windows, and the online reviews of the materials were positive. We decided to use Zen. Soon Dan came out to make accurate measurements. I spoke with Matt and decided to go with the middle level window and placed the order. We are extremely pleased with our choice. The window quality is excellent. The double-hung windows open and close smoothly and fold in for easy cleaning. We also selected a bay window with casement windows on each side to replace a picture window. Operation of the side windows is smooth. Further we are really happy that we went with the added expense of the bay window--we love it. Installation was fine, and there was a clear commitment to ensuring we were completely satisfied with the installation and finish work. So, all that is expected of any company. With Zen I received exactly what I was expecting! However, one element far exceeded my expectations: customer communication and service. This places Alix and Matt, owners of Zen, at the top with the very best. No question was a burden. Contacting with "Oh, I have another question..." always got a quick response. And no matter when I sent a message or question, be it Monday morning, Friday evening or even on a Sunday, I got a response usually within 15-30 minutes. If customer service and communication are important in a purchase decision, Zen Windows should absolutely be considered. Add in the other factors and Alix and Matt at Zen Windows get my highest recommendation. Look to Zen for quality materials, fine installation, amazing customer service and an outstanding warrantee for materials AND labor. (Matt can give you all the details.)

Our home was built in 1936 and our siding was literally falling off of the house. Our windows are…read moreoriginal to the home. We were in desperate need of updates. Our neighbors (we live in the country, so its relative) had major home renovations and we watched the progress of their home every time we drove by. When we decided the time was right for our renovations, we talked to our neighbors. They were so very excited to share and recommend the Haggerty Team. They gushed about how the guys working on their home, had become part of the family. They gave us a Haggerty magnet and told us we would not be disappointed. Wow, were they right. We are over the moon about our "new" home. New siding and windows have made us proud of our home once again. The installers were so professional and personable. It was snowing many days during the install, yet they were still there working away in their Carharts. They always made a point to watch out for my old dog and see that she was taken care of. Our house has totally transformed and Haggerty did it. The guys went above and beyond and made sure to repair any damage to the house before siding over it. Clean-up happened daily, and I never had to ask them organize their things or address any issues. There were no issues. I just can't tell you how happy we were with the results and with the Haggerty Team. They literally helped with everything from picking out design and colors. Thanks you Haggerty for a great experience and a beautiful home. Deb & Brian Christian

On balance, not a good experience with Haggerty. Will try and be factual and objective, but realize…read morethe later may be hard to do. I was referred to them by a trusted co-worker after hail damage to my roof. The company quickly sent out an inspector, they proved a quote and the work was approved by our insurance company. We selected the materials and colors and delivery of the materials was timely. The work was started in November of 2019 - note I said started but not finished. The roof went on quickly and though there were a few corrections needed, it went as well as could be expected. Four downspouts that were to be replaced weren't, and remain that way to this day - over 9 months later. Additionally, they didn't replace the leaf guards in all areas of the gutters and several gutters were clogged with roofing debris, which continues to cause overflow issues and is damaging the landscape below. Finally, they left the yard in a troubling state of cleanliness due to the amount of debris, tacks and roofing nails left behind. To this day, I continue to pick nails out of the yard and only hope my dog doesn't get one. This spring, we contacted them about finishing and they were most apologetic. Yet, nothing happened despite multiple exchanges of emails. We had been holding back $5,000 until the work was completed but in a gesture of good faith, I paid them $4,000 (wish I hadn't now). They finally sent a guy out to measure the downspouts and look at the missing gutter guards. And despite his good attitude and promises, we still don't have the work completed. We were told that since ours was such a small job, it was hard to get attention to it (of course, when the project was initiated it wasn't a small job). I've informed Haggerty management that regardless of whether they finalize the work or not, I would not be releasing the final $1,000 due to the extreme delay, though I hoped as a Des Moines based company that emphasized "do it right" and Iowa values, they would act responsibly and complete the work. That has not happened and I will now need to hire another company to complete the work (and then it's likely a small claims suit to recover the difference in costs). In good conscience I can't recommend this company, and that is unfortunate as they nearly got it right. But they really got it wrong in the end.

Very professional installation by Brent and crew. Respectful of property and efficient. Would…read morehighly recommend

When we started the process of getting our new windows things went smoothly. We were able to get a…read morequote and the second measurements just fine. The issue came in an email I received weeks after saying, the quote had been changed to add an additional $500 worth of labor and materials. I voiced that if our original quote could not be honored we would have to go with a different company. They responded quickly saying they would begin the cancellation process of our order. Overall my dealings with them weren't horrible but I know at the company I work for, we would have eaten the cost of the quote change because we had already given our customer a price. No attempt to even make an offer or deal was offered. So I guess if you have deep pockets you'd be fine, but for people on a budget this experience was bad. We will be looking at other places to solve our window issues.

We needed to replace a broken window in our house. The Knebel people were really nice, from the…read morelady on the phone to the guys who did the work. They were able to order the glass and get it installed in a little over a month which was great. The work was done professionally, quickly and cleanly. I would definitely recommend them.

I have great respect for Knebel windows. They came and assessed my window and door needs. The quote…read moregiven to me was on point for my needs and very cost effective. Knebel got my windows ordered and installed in 6 weeks! They also fixed my doors and replaced 3 screens with holes. I am now a lifetime customer. I will not go anywhere else. Dale

Great service and amazing quality job by Holister Koenig. Super nice guy and was timely but had…read moreexpert craftsmanship. I will use Window world again and recommend them because of his work. Definitely worth the value. Highly recommended.

All new windows installed two years ago by window world. Had to have one repaired today. Ronnie did…read morea fantastic job and even checked the rest of the windows to make sure I didn't have any other Unknown problems. Ronnie did great!

Professional and quick response to my inquiry and request for a quote. and offered many payment…read moreoptions. Good follow up

I needed a 45 year old Pella bay window replaced. Pella had to build the whole thing and match the…read morewoodwork stain. It's PERFECT!! Cevan, Quan and Ryan took out the old one, put in the new one, cleaned everything up, including washing the new windows!! We couldn't be happier with the product or the service! Bravo.

This misogynistic company wouldn't even come out to quote my master bathroom remodel without my…read morehusband being home. Would they have worked with my husband if I hadn't been home? To my benefit, I found Jeff at Cedar Rapids Construction. He did a phenomenal job on the master bath and is now replacing my deck, patio door and kitchen remodel. What a disappointment this company is to our community.

Joel & Jeremy were so polite, happy, worked so well together making it a great experience to have…read morethem in our home. They also worked well with the plumber from Valenta which was great. They did a super good job. The bathroom remodel looks so beautiful. I had a question after a few days & they came to the house & showed me what I needed to do to make things work the way I wanted them too. Josh was great at this. We'd recommend them to anyone. They took 2 days to install but the job was much better than those 1 day installs. We'd give them a 5 star rating. Ron & Elaine Tatro

If I could give ZERO stars, I would. This company will not stand behind their so called "No Fine…read morePrint Lifetime Warranty" We had 12 windows that were installed in 2021. After the first install, we noticed right away that several windows had glass defects - it was a painful process to get them replaced. Then we noticed in Sept 2024 that another 5 have glass defects and Roberta Reams and Tom Carmody will not return calls or return emails. We are stuck with these defective windows in a beautiful great room. Avoid this company- they are also known as Iowa's Best Windows.

We purchased both windows and siding from Window Source of Central Iowa. The windows are functional…read morebut quality control is lacking at the factory. The installers that they hired did a crappy job! Tom Carmody had to personally come out and redo some of the work that they did! We had three windows replaced under warranty and that took forever to do so, or so it seemed! We also had siding installed by this company. That was a major, major, mistake! The siding workmen left a mess for us to clean up! After the weather cooled off, we discovered gaps where the siding was butted together. The ends of the siding are supposed to be overlapping. They overlapped the siding on most of the house! This is to allow for heating and cooling as the siding will expand and contract. This is normal. For some reason, the installers butted at least 6 pieces of siding and they shrink when cold leaving a 1/4" gap. Even in the summer, some gaps are visible because the installers cut the siding crooked. They also used "J" channel around the windows and doors and did a piss poor job of it! We gave the workmen with the siding company new outdoor lights to install on the front of the garage. They installed them and didn't realize (or didn't care) that the lights were crooked! One light was 6" higher than the other! So, Roberta (the office lady) said, after we complained, that they can't repair the siding because Window Source doesn't do electrical wiring. I immediately had a electrician move one of the light's electrical boxes to make both lights the same height, and install the lights. Tom Carmody told us that they would come and fix the gaps in the siding and repair the siding by the light. The siding was installed in September of 2022! Tom Carmody and Kent Reams were both here inspecting the siding and the crooked light on April 21st, 2023! I have called Roberta at the the Window Source office many (many) times and asked that Tom Carmody (or Kent Reams) return our calls. We have filed three complaints with the Better Business Bureau. The warranty windows were finally installed by Tom Carmody, one of which is crooked. So far, no return calls on the siding, no letters, no email, nothing! So we still have the gaps in the siding and a hole in the the front of the garage. The saga continues as we are now seeking legal advice! I would strongly advise anyone looking for a window or siding company to look elsewhere! Roberta gave us the company address in Reinbeck Iowa. They are actually in Cedar Falls!

I have never been treated this horribly before by customer service. I worked with Caillum (or…read moreKaylum) to order new parts for my old Pella windows. When the technician came out on 6/20, he said they ordered the wrong parts, and said someone from Pella would reach out to me. On 6/26, I hadn't heard anything from Pella so I called. I was told that I would be refunded the cost of the parts soon. I was also told that I would not be refunded the $250 labor fee because they were ordering new parts and the technician would need to come back out to install them. I received a notice of refund via email on 7/9. I have sent Pella several emails requesting an update but did not receive a reply to any of them. Today, 7/14, I called to request an update on my new parts and a refund on the labor fee. Caillum was so rude to me and acted like he was angry that I even called. He told me my case was closed, which was news to me. He didn't offer me any solutions or next steps to fix my broken windows. When I asked about refunding the parts labor fee, he got frustrated with me and said that the $250 was the cost to have the technician come to my home to tell me the parts were incorrect. I tried to tell him that my invoice designated the $250 for labor to install parts not to diagnose a problem. He kept repeating himself and taking over me. I asked to speak with his manager. He still kept repeating himself about why I was "wrong." When I asked him to please stop, he hung up on me. I then called the general number and spoke with Kylie. She apologized and said she would contact Caillum's manager Adam, and he should get back to me In 1-2 business days. I'm just so disappointed in how I've been treated by an Iowa based company. My neighbor is telling me to go to Window World and get all new windows because she has never had a bad experience with them.

Replaced picture window and 3 bedroom windows. Steve our salesman was very helpful and…read moreknowledgeable. The guys who installed our windows were excellent. Very polite and left no mess. We are very pleased with our beautiful windows.

Quick Response, always has great ideas, work is done extremely well, and Jett always cleans up. He…read moreis extremely friendly, kind, and generous with his pricing. We have used Jett to complete 3 jobs in our home and we are about to have him do a 4th. Highly recommend this young man.

From the owner: JT Remodeling is a family-owned Remodeling and Repair LLC located and built to serve the Ames and…read moreCentral Iowa area. Does a room in your home need an update? Replace dingy light fixtures, faucets, doors or windows? Need your gutters or windows cleaned? A re-deck or patio to enjoy our Iowa weather? Visit our website and fill out a form to receive a quote suited to fit you!