Haggerty Windows And Siding

This place has the best customer service I have ever had. Glad to help the guy who needs parts or…read moreknowledge on how to fix guttering and flashing. Always pleasant and extremely helpful. Give them a chance next time when your gutters need repair.

Allstate performed minor gutter repairs. Showed up on day scheduled. Courtesy service. Identified…read moreand fixed problems. Bill was per estimate so no surprises. Work guaranteed.

Zen Windows Des Moines

(4 reviews)

We had a great experience with zen windows. The virtual estimate process was really easy! The…read morelead time to get the windows was long and beyond anyone's control, but it was kept informed the whole time. There were some scheduling hiccups when it came to installation, most of which were my fault, but everything was well handled.

I discovered Zen Windows in the exhibit hall at the 2017 Iowa State Fair. We were interested in…read moreexploring replacement windows. I was immediately attracted by the signage stating that there would be no in-house sales pitch. I spoke with Matt and learned that all that was needed in order to receive a bid was to send my rough measurements and photos of the current windows. That sounded easy enough! A tape measure and a cell phone were all I needed. Soon my information was off in an email. I also contacted other installers for bids and began researching the various window manufacturers to compare the window quality. Zen installs the 3 cost levels of Soft Lite windows, and the online reviews of the materials were positive. We decided to use Zen. Soon Dan came out to make accurate measurements. I spoke with Matt and decided to go with the middle level window and placed the order. We are extremely pleased with our choice. The window quality is excellent. The double-hung windows open and close smoothly and fold in for easy cleaning. We also selected a bay window with casement windows on each side to replace a picture window. Operation of the side windows is smooth. Further we are really happy that we went with the added expense of the bay window--we love it. Installation was fine, and there was a clear commitment to ensuring we were completely satisfied with the installation and finish work. So, all that is expected of any company. With Zen I received exactly what I was expecting! However, one element far exceeded my expectations: customer communication and service. This places Alix and Matt, owners of Zen, at the top with the very best. No question was a burden. Contacting with "Oh, I have another question..." always got a quick response. And no matter when I sent a message or question, be it Monday morning, Friday evening or even on a Sunday, I got a response usually within 15-30 minutes. If customer service and communication are important in a purchase decision, Zen Windows should absolutely be considered. Add in the other factors and Alix and Matt at Zen Windows get my highest recommendation. Look to Zen for quality materials, fine installation, amazing customer service and an outstanding warrantee for materials AND labor. (Matt can give you all the details.)

Pella Windows & Doors of Des Moines

2.9

(11 reviews)

I have never been treated this horribly before by customer service. I worked with Caillum (or…read moreKaylum) to order new parts for my old Pella windows. When the technician came out on 6/20, he said they ordered the wrong parts, and said someone from Pella would reach out to me. On 6/26, I hadn't heard anything from Pella so I called. I was told that I would be refunded the cost of the parts soon. I was also told that I would not be refunded the $250 labor fee because they were ordering new parts and the technician would need to come back out to install them. I received a notice of refund via email on 7/9. I have sent Pella several emails requesting an update but did not receive a reply to any of them. Today, 7/14, I called to request an update on my new parts and a refund on the labor fee. Caillum was so rude to me and acted like he was angry that I even called. He told me my case was closed, which was news to me. He didn't offer me any solutions or next steps to fix my broken windows. When I asked about refunding the parts labor fee, he got frustrated with me and said that the $250 was the cost to have the technician come to my home to tell me the parts were incorrect. I tried to tell him that my invoice designated the $250 for labor to install parts not to diagnose a problem. He kept repeating himself and taking over me. I asked to speak with his manager. He still kept repeating himself about why I was "wrong." When I asked him to please stop, he hung up on me. I then called the general number and spoke with Kylie. She apologized and said she would contact Caillum's manager Adam, and he should get back to me In 1-2 business days. I'm just so disappointed in how I've been treated by an Iowa based company. My neighbor is telling me to go to Window World and get all new windows because she has never had a bad experience with them.

Replaced picture window and 3 bedroom windows. Steve our salesman was very helpful and…read moreknowledgeable. The guys who installed our windows were excellent. Very polite and left no mess. We are very pleased with our beautiful windows.

Superior Siding and Window Systems

Superior is not just the name of their company, it is the standard they live up to in quality,…read morevalue and customer care!! My wife and I could not be happier with every aspect of the complete exterior renovation of our 57 year old home. From the bidding process, to the selection of materials, to the meticulous craftsmanship of the carpenters and installers, our complete satisfaction was Superior's only goal. Time and time again every person on their team delivered above and beyond our expectations. Every employee was not only professional but also personable. We have come from this experience not only as extremely happy customers but as genuinely good friends. My wife and I received three bids for our remodel from equally reputable companies. But it was the product lines, their reputation, visiting with their other customers in our neighborhood, and, yes, the price which caused us to choose Superior. Now that the project is complete the real value added to our home far exceeds the investment. Give Superior a call today...you'll be glad you did!

From the owner: Superior Siding and Window Systems is a full-service contractor with years of experience in all…read moreareas of siding, windows, roofing, gutters, painting, and energy blanket services. We are experts in siding, roofing, gutters, and windows. We offer affordable solutions for everyone and always provide free estimates. Call us today!

A S K Enterprise

(3 reviews)

Did a great job installing my door. Very friendly, knowledgeable, and very reasonably pricing. I…read morewould definitely hire him again and ref to my friends and family.

Alex and ASK enterprise has been my go to for all my home improvement projects! They have installed…read morenew manufactured hardwood floors throughout my house, refurbished my staircase, including replacing sub-flooring where there was pet urine damage. They have also replaced my front door, and are currently working with my family to refinish our basement. Alex is extremely dedicated to his craft and puts his all into his work and it shows! ASK is extremely efficient, cost effective and such a pleasure to work with! I'll be using ASK for all my future projects!

U.S. Window

2.0

Windows are good, but installation was inadequate and service after the sale is non existent. After…read moreyears of waiting for the fix I have given up.

From the owner: When you're looking for high-quality, affordable, and energy-efficient windows made right here in…read moreIowa, you're looking for the team at U.S. Window Inc. Our maintenance-free windows come with a guaranteed lifetime warranty.

Midwest Construction & Supply

1.0

(4 reviews)

We are extremely unsatisfied customers with our new sunroom. We have had one issue after another…read more We have had rain water gushing in our windows onto our new flooring, gutters leaking all over, sunroom was built out of square, wind blows right in, etc. For as much money as we spent on this sunroom built by Midwest Construction we feel we got a very poor quality product. I would not recommend you invest your money into these sunrooms.

The salesperson said he would call the next week to follow up on our meeting. He didn't call, I had…read moreto call him. When we met again he said they would have to cut into my roof, I have a metal roof. I questioned this but he said they do it "all the time." When the builder showed up he said the don't cut into metal roofs. The builder had to cut the walls down because of this glaring error. The builder said he would get the sunroom completed in 5 days, it took 10. As time went on, he kept showing up to work later and later and would disappear for hours on end. He damaged a roof tile installing it. He damaged two walls. Although, not in the contract, he said he would build a small set of steps into the sunroom, he didn't do that. When he came back to put in the heating/cooling unit he was supposed to put the trim along the electric track. He tried to leave and I asked him about it, he said it wasn't his responsibility. I stated the electrician told me that it was the builder's responsibility. He said he has never installed the trim before and called his supervisor and the electrician (both made him do it). The builder didn't bother to have me look at the room when he finished, he simply took off and texted that he was done. He sunk a screw into the sliding door track so I had to call and get that fixed. It took 2 1/2 months for someone to come out and remove 1 screw. That builder said there were several things that needed to be fixed and the supervisor would call me the next week. The supervisor never called (this was in 2/21). A subcontractor called and said he would be out to take a look but was busy that week and would call back the following week. He never called back and never showed up. The roof started leaking in 8/21. I called Midwest 8/2/21 and haven't heard back. HORRIBLE customer service. I've been given every excuse as to why they aren't able to come out timely. Their warranty is worthless if they don't have people to service their projects. I would not recommend them, EVER. I'm not sure why it lists me as living in California, I'm in Iowa.

Mr. Handyman of Des Moines

4.1

(11 reviews)

Shawn was great! He arrived on time, and we did a walk through of the job before he started. He…read morecompleted the job on time and did excellent work! Highly recommend!

I have used Mr Handyman 4 times and am always satisfied with the estimates, the care they take in…read moremaking the finish great. I particularly request Alex. He is great to work with, takes time to explain the work he is doing and approximately how long it should take. I trust Mr Handyman to be fair in their prices and sticking to the estimates. I would recommend this company to anyone needing projects done at their home.

Right Roofing & Siding

4.2

(9 reviews)

Right Roofing and Siding replaced our siding and gutters this spring. Very efficient and…read morehardworking crew. They knew how long it would take to do the entire HOA. We are very happy with the outcome, color selection, trim; their clean up was terrific and no call backs. It has been noted that utility costs are lower and even sound improvement. They are great at communicating and we will use them again if needed.

Quick to respond to need fit estimate. Answered all my questions well, and explained exactly what…read morewould need to be done to roof, and gutters due to storm damage. Estimate received quickly, with a fair price. Due to finances I had to wait for a fall repair. They were good about keeping in touch with me until fall arrived. They sent a large crew that worked well in a coordinated manner. I had a new puppy inside that didn't like the noise. The crew completed the job in one day, and cleaned up the yard well when done. Office staff is very pleasant and cooperative, ensured messages and questions were passed on to supervisors, and other working staff. I would highly recommend them for any roof, or gutter related repair, or questions. Vickie Lenihan

Midwest Remodel and Repair

Needed help mounting a large tv and they got it done right quick! Couldn't ask for better service.read more

Tony is very knowledgeable and easy to work with. He cleaned up after he finished the job. I had an…read moreissue with one of the repairs he made and he promptly returned and fixed the issue the next day. I will definitely hire him again.

Allstate Gutter & Siding

Allstate performed minor gutter repairs. Showed up on day scheduled. Courtesy service. Identified…read moreand fixed problems. Bill was per estimate so no surprises. Work guaranteed.

Handyman Dan

Dan provided a quote for painting three rooms the same day we inquired. it was more than…read morereasonable. Dan was prompt, gave great estimation of when job would be completed, and did an outstanding job. We are very pleased with the end result. He also cleaned up the job well and was easy to work with. We would highly recommend Dan and will be hiring him for future jobs. We've seen some of his remodel projects and he does a great job! Ann L.

From the owner: Hi I’m Handyman Dan. I’m here to help you finish that to do list hanging over your head. My wife…read moreand I love helping people and for fair prices. We started this business to have our own hours so we could have more family time. We love what we do and we’re here to help you!

J Smith Window Cleaning

This man is excellent! Professional, fast and the windows were sparkling!! I will definitely hire…read moreagain!!!!

From the owner: Over 10 years experience window cleaning, pressure washing, and gutter cleaning. Professional and…read moreaffordable service you can count on. Fully insured services call or message today for free estimates or information.

Pierpont Painting

(4 reviews)

Excellent attention to detail and recommendations! They make high quality updates so homes look…read morefresh and new again! Pricing is on point for their quality and timeliness.

Rex did an amazing job and has an great attention to detail! I am super happy with the final…read moreproduct! Thank you!

LL Flooring - Urbandale

4.0

(8 reviews)

Wow! I don't know where to start. I have a disabled adult son, and I lucked into a moving date that…read morewasn't months out. As a result, we had a deadline to meet for the floors, and I could not move my son into a home that didn't have smooth floors (previously had carpet). Complications arose with the original delivery (no fault of lumbar liquidators), but Cindy... she was awesome. I know NOTHING about floors, and she helped me through the process of selecting the PERFECT floor for our home. She answered my questions. She understood that I had a tight budget to work within. She knocked out EVERY problem that arose, got our floor delivered, and found installers that could meet our deadline. I wouldn't be being honest if I didn't admit that the process was stressful... moving always is, but with Cindy in my corner... that stress was reduced drastically. She had an odd challenge to work with too... I do not use a cell phone, so communication could have been challenging, but nope... she left messages when I wasn't home, contacted me by e-mail, answered the phone when I called, called me back when she said she would. It was no problem at all. I simply do not have the words for how amazing the customer service she provided is. She knows her product and is friendly and efficient, and honestly... I don't know if I've ever met someone with such good problem solving skills. It's not as simple as just ordering a floor... there is delivery and install and multiple people that are involved before that finished product ends up becoming a part of your home. She handled every step of the process beautifully, no matter what issues arose, keeping me updated every step of the way. Thanks to Cindy... I have a beautiful floor that works great for my son. It was installed by move-in date and within the budget I had to work within. I am now surrounded by boxes that I need to find time to unpack while trying to get my old house on the market. I have a ton of things to do and worry about, but the floor isn't one of them. Cindy took that stress off my plate. The installers she sent did an incredible job. I'd been very nervous about hiring for the floors, because I haven't had much luck with hiring for anything. I end up doing most things myself, but I knew a genuine hardwood floor was not in my skillset. I put out feelers on a website, asking for referrals. Lumbar Liquidators was one of those recommendations. I'm glad I used them. I know this review is long, but I have not been satisfied with the customer service AND workmanship of a company for over 30 years. Things have changed, and not for the good. So... since this kind of service is evidently rare (or I just have really bad luck lol), I am taking the time to share this with anybody out there that is trying to find someone they can TRUST to get their floors done. Cindy... thank you. I know I was overwhelmed, and hyper, and stressed out, and just a mess at times, but that's because of past experiences with other companies. Thank you for EVERYTHING, and thank you for showing me that there ARE people that take pride in their job that WILL follow through and keep their promises. Cindy... you rock! And Cameron says to say "thank you for the sample (even though it ended up not being food lol). He still has that chunk of wood flooring you gave him. lol

Cindy at Urbandale store is horrible at customer service and communication. Customer care is worse…read more We received damaged product and they ripped us off some product that we returned. No wonder they are going bankrupt!! Good riddance!!

Delgado's Roofing