I went to Houston a couple of weekends ago and I stop in this burn smoke shop I was very nice the vibe was perfect and relaxed the atmosphere was great the people were friendly and nice I really enjoy the vibe in there the music was nice I had never been in a place like this but I really enjoy myself while I was there and I will definitely go back there for a visit and thank you my friends for a great and relaxing time at burn smoke shop read more

Love that this shop is so close to my house. In and out quick with exactly what I needed. The young lady that helped me was knowledgeable and let me know about the warranty on the pens. Highly recommend ;) read more

Burn Smoke Shop - Great prices for batteries - Tobacco Shops Near Me - Houston, Texas

I just had an awesome experience in the store tonight. First of all I'm really impressed to find a smoke shop that actually answers the phone! Lol I came in and Q was super kind and very patient with me. I've never been there before and the shop has a wide variety of items to choose from so I really appreciate Q taking his time explaining things to me. It's really clean and in a shopping center with lots of parking. I'll definitely be back, thanks Q! read more

Really great shop! Found the perfect dJ tray pictured. They have lots of fun things and nice glass too. Real clean. Nice layout and lighting in there. Comfortable environment. Will return in the future for sure. read more

Burn Smoke Shop - Tobacco Shops Near Me - Houston, Texas

Came here for the hookah coal they were helpful and friendly .

Completely unprofessional, wouldn't help me out at all!! Al is rude and uncooperative, and I just lost $18. They won't even refund me my money! read more

I came in randomly to search for a few things and as I walked in I was immediately greeted. I was impressed by Dante's knowledge of the products. I'm happy I found this hidden gem. read more

The staff is great quick proper proFessional,respect Covid very clean awesome store to shop at.

I've been going here for about 3 years and the people are always super nice. I didn't catch his name but the black guy with the fro is my favorite. read more

Super cool team! Definitely digging the vibe in here. Thank you so much for all your support

Just left this establishment and I got to say, it was the best experience I've had in a smoke shop. You know if it was good if I'm typing this in the car. Great vibes, and even better customer service. I am thoroughly impressed. The inside was clean and organized. The variety of products were great, too. There's something for everybody. If you come in for one item, you may walk out with about 5. A candy store for adults, I should say. So many scents of candles and sprays. Al and D (I want to say donte but Im sorry I already forgot) was a great duo. Loved to see them have a conversation as it seems they have great working chemistry. They were knowledgeable and informative. I didn't even have to ask much. Not chatty. Just right. Can honestly say this is my official stamp of a 5star service down to the customer service and the first establishment to do so. Thank you, Guys!! Keep up the good work!! read more

My "go to" smoke shop. This place has all the essentials at the right price, with a laid back vibe, and a bonus point program! Donna always helps me out every time; she's very knowledgeable about the variety of their products. Overall friendly environment...keeps me coming back!!!! :-) read more

Great spot....came in to get a hookah set and the whole store helped me out... showed me items not too expensive but also not cheap either. Made sure everything was working before the final sale. read more

I don't smoke but I was looking for a gift for a friend who smokes vapors. This little shop has a nice selection of vapors, e-cigs and little unusual knick knacks and gifts. Prices are somewhat reasonable and they have friendly service staff. read more

Came to look for a new pipe and discovered these guys on yelp with great ratings. They provided awesome customer service and were really knowledgable on their brands and products. Found the perfect pipe and are definitely coming back in the future for their vaporizers! read more

Burn Smoke Shop - Love it! - Tobacco Shops Near Me - Houston, Texas

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I've quickly become a regular here. The selection and prices are average compared to other smoke shops. The guys that work here are super cool and the shop is always clean. read more

Seriously the best smoke shop I have been in since I moved to Houston some 25 years ago. And I don't even smoke anymore! I was actually looking for a nice wooden box with a lock for a birthday gift. The locksmith a couple doors down was devoid of customer service and anything even remotely close to what I wanted. So when the wife and I walked out of there empty handed she had the bright idea that a smoke shop might have a nice humidor or "hidden treasure box" like what I was seeking. Not only did they have exactly what I was looking for but the manager who waited on us was extremely knowledgeable on the manufacturers and quality of each box we asked him to take from the display case. I bought a beautiful Wicca box for $70. I couldn't be happier with the look and price. We poked around a bit more and talked to him about the vapor cigs and the beautiful hand crafted glass pipes from Texas glass blowers. They were works of art and the manager knew each artist and their method of crafting the pipes. A lovely midsized humidor with a nice selection of cigars. Of course plenty of incense and oils and smoke accessories. The place is super clean, well lit and completely without any sex toys, X-rated videos and dancewear. It's for serious people who like great customer service and well made products. I don't have call to buy many of their wares but those that I do need on occasion will come from this place from now on. read more

The premier smoke shop in Houston. Period. These cats have inventory that other shops simply can't, or won't, afford. There are multiple cases and wall displays of all the name brand glass (the Illadelph display, which always has some signature/one off pieces, is my personal fave), some nice non-branded/artsy glass, and even some cheap throw away glass if you need something "right now right now". They've also been on top of the vape game since day one. This time I went on a fact finding mission (I was curious about E-cigs) and was provided with all the answers I was looking for. He took the time to explain the basics, describe the differences between what they had, an even told me about some stuff they didn't stock. Did I forget to mention I told him up front I didn't plan on purchasing anything that day? That's non-customer service, imagine how good the customer service is. I've dealt with a few different sales people since they opened and it's always been the same story. So I made myself a liar and bought some stuff. Not E-cig related, but a bunch of Raw rolling accessories. I had been eyeing some stuff online and decided to drop a few bucks locally instead. I'm glad I did. Hard to say exactly how much of a hookup I got, but it was significant, probably ~50% off retail if I had to guess. I also got an Uber grinder for my girl. Dollar for dollar they're hard to beat. Not quite on the Santa Cruz/Cosmic/Etc. level, but not everyone wants to spend $60-70 on a grinder. The Uber stuff works well for less than half the price. read more

I saw all these great reviews and didn't think this little hole in the wall was going to live up to the hype! BUT IT DID ! Staff was super chill, knew their shit and had great attitudes . Need Vaps, glass blown, or anything your smoking trust these guys, they know what their talking about. read more

Cheap coals and tobacco. Came back to buy another head, thinking it'd be 30$ since last head broke. To my surprise it was only 10$. Workers are friendly. read more

Nice staff was able to get all questions answered. Even picked up some random stuff for presents I wasn't intending on buying. They had a very nice layout with a lot of options for glass. read more

Amazing store!!!! And amazing workers! Definitely recommended for everyone even if you don't know anything! They will take the time and teach you anything you need to know and will suggest you things that you need not what they want you to buy!!! Overall giving them A++ read more

Very neat and clean store, you don't fell really akward if you need extra time looking at anything. They don't stare at you like other places. In fact they'll help you answer any questions. Wide selection! Enjoy! read more

I am a regular customer here. I recently purchased a battery pack and an universal cartridge. The battery pack was Mal functioning as well as the cartridge they sold me. The manager told me he couldn't find my transaction in the system. He clearly seen my battery pack was blinking red, white, and green, then he told me the cartridge was bad, but I was already filled with my liquid. So he found the receipt for the cartridge but not the battery pack. So pretty much I wasted my money, time, and gas for nothing. I'm pissed off and I won't be coming back. How can a manager tell you, there's pretty much nothing they can do for selling you defective equipment!!!!!!! read more

They can compete with selection but can't compete with customer service. Note, I have been a returning customer for years and never had a problem with a product until now. And the worst part is that they won't even help me in exchanging or getting it repaired. Bad customer service!!! Most places will at least send it off for repair. They just looked at me and said "call the manufacturer". And then they start accusing me of mishandling it, like i use it for other purposes. Wow! Did I mention I bought this a few days ago. I Will never return. There are many smoke shops in Houston that have the products they offer and with better customer service. I would not bother doing business with these guys. They're just in it for the sale and that's it. Spend your money where they appreciate you and not just the money. I don't know who runs this place anymore but it isn't the same. read more

Burn Smoke Shop - Tobacco Shops Near Me - Houston, Texas

Friendly staff. Massive selection. Don't go in here and start mentioning illegal substances. Act like you know what's up, newbies.

Awesome smoke shop! You walk in and you're immediately met with cases upon cases of glass pipes, vapes, e-cigs, e-juice, anything 'n everything to fulfill your smoking and recreational needs. It's a bit intimidating walking into places like this, but the staff was super friendly and helpful. We were greeted as soon as we walked in, and when we mentioned we were looking for glass pipes, a staff member brought us over to the display case and gave us a quick overview of what they had in stock. Again, awesome selection here: varying sizes, colors, and designs, and even quality glass from local vendors in Austin. A friend once advised me that the right pipe will call to you, and we definitely had a few attractive contenders calling our names! The staff member was happy to take them out and let us have a closer look; not once did I feel rushed or pressured into buying anything. Prices were affordable too; we looked at pipes ranging from $10-$40. In the end, it was a win-win situation: we walked out happy with a gorgeous new piece, and Burn Smoke Shop earned itself a couple of returning customers. Remember to check-in on Yelp to get 10% off any glass purchase over $20! read more

Awesome customer service. Knew what I needed and was helped quickly. The girl that works there had great knowledge of the products sold and also answered questions I had about other products. Prices are reasonable and will definetly be back. read more

Burn Smoke Shop - Perfect! Great Prices Great Service - Tobacco Shops Near Me - Houston, Texas

Excellent customer service, my vape somehow broke and it was 10 min before the shop closed. Christian helped me go through my options and didn't try to pressure me into buying something I didn't need. Looks like they have lots of fun flavors! read more

I live closer to their second location on Shepherd so I generally find myself going there when I need some new glass. This location is also really great and has a bit more selection than their second location. I also find that the employees/owners are really friendly and helpful. Great place to buy high quality products. I love that they source their glass from local vendors when possible. Most of the stuff in the store is hand blown in the USA, which I appreciate since it supports the artists. read more

I BOUGHT SYNTHETIC URINE FROM HERE. THEY SALE EXPIRED PRODUCTS THAT CAN PUT YOU IN A.........Situation. I asked the shop guy if The Synthetic urine was good for a year, as these products should be. He said that his products are new. Smh. Well I called the number on the box, gave him the box number, and was TOLD THAT THE PRODUCT EXPIRED IN 2014!! Good thing I followed up. read more

came in for a 5 dollar pipe and came out with so much more. kidding. Seriously though really friendly customer service and extremely knowledgeable. Also they didn't try to sell me mods and stuff I didn't need. Customer service is probably the best compared to other vape stores around [names not needed]. Thanks guys you're awesome! read more

Clean store. Informative staff. Wide selection of goodies that range from pricey to not so pricey.

Great place , the employees are very help didn't know much about this place until me and my roommate decided to go hunting for a hooka one day they have a lot to choose from very knowledgeable about there products. read more

Awesome store. They have everything you need. Went in for cleaning supplies for my Pax Ploom (which they also carry in the store for a pretty god price) and walked out with new knowledge on a variety of different products, some of which I purchased. I recommend this store to anyone. No matter what your needs are! read more

Very clean shop. Great prices. Lots of different brands too! Staff was kind and helpful. It doesn't feel sketchy like other head shops, the bright lighting is definitely helpful! Thanks for all the help, Burn! Will defintely be returning. read more

Check these guys out! They got everything you need when it comes to smokin that Mary Jane. They got a lot of glass collectables as well. High quality stuff for sure. They carry a lot of vape stuff now also if you're not into smokin doja. Be sure to ask for Big Nick, dude knows his stuff for sure. If it wasn't for him Id probably be in there buying zig zags and not gettin a real high. read more

Stop by here whenever I am in the area. Picking up papers, attachments, cleaning solution. Friendly and knowledgable staff, place is always stocked up. Anyone reading this review should definitely stop by. read more

The people at Burn are very friendly and intelligent when it comes to their products. Every time I visit this place I get treated as if I was VIP. Thanks Burn for always keeping it real and giving your customers quality service. read more

I absolutely love this place!!! The customer service is awesome. Will be back as soon as I need a new and beautiful hookah to pass around!