Wonderful gym, wonderful staff…read more I've been working with Ashlee for almost a year. I came in with a history of awful knee injuries, multiple surgeries followed by iffy recoveries, and little to no faith in the muscles in my lower body. In less than 12 months I've gone from constantly worrying about those shaky knees to feeling real confidence in my movements. Doubling my PRs has just been an added perk... Ashlee has been awesome in creating tailored programs for me and what I need. Just as important, she fosters a welcoming and encouraging environment in the group training sessions that make them more enjoyable than they have any business being. If you want help with nutrition, she's got you. If you want suggestions for good obscure metal bands, she's got you there too. When you look at my Yelp history, you'll notice that I've only ever reviewed moving companies. Couldn't be happier that my first non-moving related assessment is ReDefineRVA and Ashlee. Couldn't recommend both more!

The experience at Redefine RVA is simply the best. All training is developed specifically for you!…read more The trainers get to know you are care about your well being. The clients form and FAMILY as we work together in small groups to achieve our goals. Highly recommended for your fitness journey.

This gym has been a life changer for me. The staff is really nice, educational, and welcoming. The…read moreprices can't be beat. It's a really supportive community environment. I love this place!

I'm extremely disappointed in this Crunch franchise (JF Fitness of North America) for their…read morecomplete lack of transparency and customer service. While my trainer Chris Patterson and the staff have been fantastic, management--especially Fitness Director Nick May--has been the opposite. I have 44 fully paid, unused personal training sessions at the Glenside location. I was told in writing that my sessions never expire, yet no one disclosed that they cannot be used at any other Crunch location. After moving to Norfolk, I learned that these sessions are locked to this single franchise, something that was never mentioned when I signed up and something most customers would reasonably assume would transfer between Crunch gyms. How come I can use any crunch gym with my membership, but my sessions won't transfer? JF Fitness has offered zero real solutions--just "sell your sessions" or drive hours back to Richmond. No one will buy them, and I no longer live there. I even tried to coordinate a transfer and was initially led to believe it might be possible, only for management to completely dismiss it. The lack of honesty, accountability, and basic customer service from Nick May and upper management is unacceptable. This feels misleading and unethical, and I will be reporting it to the Better Business Bureau for failure to disclose critical information. Shame on JF Fitness for taking advantage of loyal members and hiding behind franchise loopholes instead of doing what's right.

Z the goat!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Super helpful getting me started!!!!!!!!read more

Went to this crunch today wanting to lift weights obviously my result was I wasn't even allowed to…read morego in because Jolie at the front desk and personal trainer "Jess" said I had signed up online once at different location yesterday which mind you for the first time at a crunch and they wouldn't allow me for my second day even tho the general manager at the original crunch gave me a physical 3 day pass card.. so honestly I felt a lots of attitude and animosity towards me during the interaction one could say it's race one could say it's gender I think they here just being but whatever

Friendly staff, clean facilities . Great steam and sauna…read more Room that is well kept . Great swimming pool

These people keep having my reviews taken off help. This shows how they don't want people knowing…read morehow terrible of an environment this is to work and to be in. The contract is a year long and you can't get out of it, the staff is rude and the pool is always dirty. The child "daycare" always has a new person in it. This is a terrible place.

Not sure why the ratings are so low... the service is great here. I asked to downgrade my account…read moreto a standard membership and there was no issue. They have two squat racks now which is a big plus for me since I like using free weights. Giving 4 stars since the message chairs are often not working though

The location is convenient but the equipment is filthy. Like months of not cleaning filthy. I am…read moreallergic to dust but most places do not bother me. My nose immediately started to run and when I looked at the bases of the treadmill, stepper and other equipment they were all caked with dust and dirty. I'll have to check out the other two locations to see if they are cleaner. Pictures to support claim. Note: I've noticed the dirt and dust for several months but thought the renovation would improve the cleanliness.

Not too crowded, tons of machines. Climbing wall, Pool and hot tub. Very nice…read more Wish they stocked the rags and wipes more frequently. But overall a good investment!

I use a few gyms, and this is a nice one to have in my rotation. It's hard to beat the depth,…read morevariety and quality of the equipment here! As a VCU alum, I get a pretty decent deal on gym memberships at VCU fitness facilities, which includes both MCV and CSG. While MCV is more convenient to where I work/live and is much less crowded, the CSG is much better equipped. The cardio machines are mostly the same as MCV, there is just a much larger quantity. There is a much better variety of weight equipment, which is very much appreciated. Perhaps my favorite part of CSG is the pool. While there are only a few swim lanes, there is a big open area with a deep end that allows me to get in some pool running. The only other such pool I am aware of in the area is 20 minutes south of town. My biggest complaint is the crowdedness of the gym when school is in session. Even with the large quantity of equipment, popular machines and racks can still be hard to find, particularly in the evenings after work. Additionally, while I love the self-locking lockers, half of them don't work.

Just started personal training here with Michael Bashista, and wanted to say that the gym has a…read morereally good vibe and atmosphere! Tons of experience and expertise, and patience, for sure! I am trying to lose weight, and Michael and the other trainers are exceptionally kind and thorough. The gym has a lot of natural light and is very clean. I would recommend this to anyone looking for a quiet place to work out and get back to yourself.

Staff is very friendly and pleasant. Over all the facilities are good and are keep clean. Gym floor…read morecould use a little sweeping/mopping. As it Planet Fitness' reputation they really are inclusive and non-judgemental. Love it. But also meeting their reputation, there are always numerous pieces of equipment that are out of order and unusable. I actually had a machine, literally, fall apart while I was using it. I brought the dismantled pieced to the front counter. Please repair the machines Planet Fitness. You owe it to your paying members. They pay to have access to the whole gym and all the machines, not a portion of the machines.

This location is always clean and well maintained. The front desk staff are super nice and greet…read moreyou with a smile. Much appreciated!