I always love coming here because I find the most random things that you can never get anywhere else. I don't come here when I need something, it's usually a store I go to if I just want to casually see what they have and they always have unique finds here. read more

Debated on the review for two days but I had to do it. I never wanted to shop at Burlington in the first place. I only stopped in to grab a few items for my new dog (who wasn't even with us). Instead, I experienced one of the most unprofessional retail experiences I've had. My 3 year-old daughter had an urgent medical need to use the restroom. We asked an employee for help and were told the restroom was "closed." However, another employee indicated it wasn't actually closed but that customers simply weren't being allowed to use it not one but both restrooms. While I was there, I also witnessed another family with a small child being turned away. No business is above California law. Burlington should ensure its employees are familiar with California's Restroom Access Act (Health & Safety Code 118600-118608), which protects customers with qualifying medical conditions who require immediate restroom access under certain circumstances. My daughter has a qualifying medical condition, and I carry documentation with me because emergencies happen. Rather than showing compassion or attempting to understand the situation, your employees were rude, dismissive, and chose to turn away a toddler in obvious distress. If Burlington believes this incident complied with California law and company policy, then corporate should have no problem reviewing what happened. If it did not, then this location clearly needs additional training. Policies should never come before basic human decency. I understand that retailers may restrict restroom access because of concerns about theft, vandalism, or safety. Those are legitimate business concerns. However, what I don't understand is how those concerns justify refusing to help a toddler experiencing an urgent medical need, especially when employees have the ability to unlock the restroom. Policies exist for a reason, but so do exceptions that require common sense, compassion, and an understanding of California law regarding customers with qualifying medical conditions. There is a difference between protecting your store and refusing to show basic human decency. Based on what I experienced and what I witnessed happening to another family it seemed the policy was being applied without any consideration for the circumstances. So we immediately left and abandoned everything we intended to purchase. Another nearby retailer treated us with kindness, allowed my daughter to use the restroom without hesitation, and earned our business instead. Overall, the condition of this store reflected the same lack of care shown by its employees. Hangers were scattered across the floor, merchandise was disorganized, and the store appeared poorly maintained. I will never return to this Burlington or any Burlington. Whether Burlington cares about losing business is up to them. I hope they care about complying with California law, treating families with dignity, and ensuring their employees understand that a little compassion can prevent a child from suffering an unnecessary and humiliating experience. Parents deserve to know what kind of treatment they may receive at this location. I hope Burlington's corporate office investigates this store, reviews its restroom practices, and ensures its employees are properly trained so another family doesn't have to go through what mine did. If Burlington responds with another generic "thank you for your feedback" message while the same complaints continue to appear rude employees, disorganized stores, long lines, and families being turned away from restroom it tells customers exactly how seriously those concerns are being taken. As a therapist, I understand the importance of listening. But listening without taking action isn't accountability it's simply checking a box. Real accountability means investigating what happened, training employees, and making meaningful changes. I really hope Burlington chooses accountability over another empty response. Acknowledgment without accountability or meaningful change is nothing more than performative customer service. read more

This location isn't that good; they barely have up-to-date clothes. Service is good, and prices are very economical if you find something. read more

See all

About a dozen or so employees working in the store and as usual with Burlington, only one person at the register. It took me all 15 minutes to find the jacket for my aunt, but it took me 45 minutes just to check out.. I never have this issue in the Arcadia store so I don't understand why they don't teach some of these other people working the floor, how to work the register. It really is not brain science and this is so frustrating for people to have to stand so long just to purchase their items.. Burlington you really have to do better. If we are spending our money in your store, train your employees. Store was nice and clean nothing thrown on the floor. It is a Monday at 1:30 in the afternoon really busy for Monday, but no one at the registers. read more

See all

I rarely shop at Burlington, but I stopped by this location for a last minute trip and was honestly shocked by how rude several employees were. Around 10:50 PM, while shopping, I urgently needed to use the restroom. I approached an employee a old, white woman wearing a teal shirt who was literally walking into the restroom herself and I politely asked if I could use it. She told me, "No, our bathrooms are closed," while opening the door for herself. I explained that it was an emergency and genuinely begged because I was in distress. She looked me up and down, giggled, shrugged her shoulders, and said, "I'm sorry, but no." I understand that stores may have policies regarding restroom access, but basic human decency and compassion should still matter. Seeing someone clearly panicked and in need of a restroom and choosing to laugh about it is disappointing and unprofessional. Thankfully, I spoke to the security guard, who immediately recognized the situation and said, "I'll unlock the bathroom for you. What am I supposed to do, let you pee on yourself?" He showed more empathy than that old woman. He was kind, understanding, and deserves recognition for helping me. What made the situation even stranger was that after I entered the restroom, the same employee came in right behind me and used her radio to complain that security had let me in, saying, "Why did security let the girl into the bathroom? Someone tell him to follow the rules." I hope this hideous women finds herself in a situation like this one day so maybe then she can learn compassion. Regardless, my entire experience felt unnecessarily hostile. Learned my lesson and will not be back no wonder why this location has almost 1 star rating lol. read more

Cute spot with lots of options for clothes. Any time I am visiting my Mom, this is one of the locations I have to go to! Always end up with great deals with high quality products. Friendly service with security at the door. Plenty of parking in the lot even when it's busy. read more

I always lump Burlington Ross Marshalls and homegoods togeher... I shouldn't. Ross and Burlington are to home goods, marshals and Tjmaxx what Walmart is to target... or kind of, because Walmart has really made some good changes and I'd preffer going there than Ross or Burlington. Coming in agian I'm reminded the wait is incredibly long, selection is out of style and their toy section sooooo sparse! The organization is unpredictable and not methodical and the prices are comparable. so I hope I remember next time! The gal working register did great but she had a line of 7 when I got in that grew as we waited! Not her fault at all, whoever only scheduled one cashier for 1030 Tuesday read more

The service was awful, the cashiers was laughing and talking while the line was getting longer, waited in line for over 20min, non busy day, it was only 4 customers in line at first and 2 cashiers. read more

Came here to return an item and the girl at the register named tessi was saying that the item was wet when it clearly wasn't it was morning time and the item had been in my car it was cold her sweaty hands couldn't tell I guess she refused to call the manager and instead threaten to call the cops over a lilo and stitch toy lol I guess she was going to tell the cops to check if the toy was wet she's ridiculous she must of not had a good night before the whole time greeting customers with a stank attitude she definitely needs so vitamin D XD read more

Burlington - Department Stores Near Me - Rialto, California

See all

It's been a while shopping here . I think the last visit when they newly opened in 2018 ? Most likely like most businesses they are understaffed. The store kinda looks unkept. No time to tidy up and sweep the floor . A lot of good sales and merchandise are of good quality. Got me a red slip on shoes and made in Italy for only $22.99. I love This shoes!!!! They are so comfortable and so soft to wear!! That bling and it's red too !!! Gotta have it !!!! Sold !!! read more

See all

THE WORST JUTS THE WORST The are the slowest people I ever seen and they do it on purpose. They make you do the long line during 15-20 minutes just to tell you " cash only " . And there is one lady that is so racist and rude . The is a whole mess in the store also the worst !!!!!! read more

Came to shop for items for my son and the house. Found a backpack for my son, lovely Thanksgiving towels and a cute kitchen mat. I browse to different stores because not everyone has the same items. Unfortunately their fitting room is still closed. read more

See all

I tried to return skinny jeans that were broken and the manager Miguel was giving an attitude and said that I couldn't return it without the receipt. I showed him an online receipt I had and told him I bought it last week (end of March) and he was going back to February for some reason to check if an item matched the description. read more

This place just stays a MESS I like to go to the stores early to avoid the the lines and the crowds in and out that's me.These pictures were taken around 8:30am it's been a long time since I've seen this store clean and put together,POOR management,I'd rather drive to the Burlington in Fontana that place is ALWAYS ALWAYS clean and put together and I'm walking distance from the Rialto store I'd like to spend my money local but not in that Store read more

See all

The service is is very good. The employees are very nice and helpful. The selection is great. Lots of items to choose from. Today, we bought shoes. They have all kinds to choose from. The value is great. They have a very tall security guard there as well. The security makes you feel safe while your shopping. He greets everyone as they walk in and as the leave. read more

Nice new burlington close to home! Great name brand clothing for reasonable prices. Great selections for the whole family. Men's, womens, plus size, juniors, kids, shoes for everyone and so much more...... They carry lovely art and home decor too! Store is very clean and well maintained. Employees are always working hard and continuously stocking isles with new merchandise. Staff are very helpful and friendly. read more

2 registers open on a Saturday with over 30 people in line. Took me 2 min to pick out what I wanted & over 35 minutes waiting in line to buy it. read more

Bought baby clothes here to gift. Didn't realize until days later when I was removing the price tags that they put them in areas that shouldn't be. All the baby clothes had a hole in them where the price tag had been put. The original brand tags were fine and no holes there. Whoever is putting the price tags needs to learn where to place them to not ruin the clothes/fabric. I should've taken pictures. read more

If I could, give them 0 stars i would .. I went to Burlington last night the FITTING ROOMS WERE CLOSE how am i suppose to buy clothes without trying them on!!!..The store was VERY MESSY AND there WAS 1 REGISTER OPEN i waited in line for 45mins while the Rest of the employees are in the back just talking to one another just standing there doing absolutely nothing when they could've open the fitting rooms atleast but NOO. I DON'T recommend this Burlington. It.. read more

I bought shoes the day before yesterday. They are too small for my feet. I needed to get a bigger size. They still had the tags and I have the receipt from the email that was given to me from two days ago. The nice lady at the front counter was trying to help me, but the scanner wasn't working for the receipt for some reason. Then Amparo the manager came over. Acted like I was a thief. I use tap on my phone to purchase items. She did not want to check the tab and see if they can pull up that way she looked at the receipt. Didn't try to type in the numbers told the lady that we were not allowed to do the return even though I had my receipt and was not gonna allow me to change my shoes because she says the transaction was not found, even though I had the receipt. Then put down the lady in front of me. And told her she should check the item details. Which she replied that she did because it shows the shoes and the shoes have the tags. Amparo was very rude and disrespectful. That is not who you should have working at the front desk. She told me to go to another Burlington. read more

I wasn't happy with the selection here. The store is empty. I'm not sure when new shipment will be in. I did find a pair of black heels & a wrap dress. Both items fit well. They offer a full refund with the receipt & attached tags for 30 days. I hope the store gets restocked before the holiday season. read more

Burlington - Department Stores Near Me - Rialto, California

I was in line for 35 minutes. There are 3 cashiers two are new. What happened to businesses who trained their employees and weeded out those were unable to perform their jobs with diligence? It seems the new way is to put them to work and train as you go at the expense of the customer's time. No wonder they are always looking for new victims oops employees! This review is for the community, the floors are trashed, the merchandise is everywhere and they are open 8am to midnight ridiculous! read more

This place is needs new management team The lines to purchase Rap around all time manager can ring up Help out very disturbing like they don't care I just walked away from spending A lot of money there only 3 cashiers and And way over 50 people in line Dayna manager manage store better Loosing customers read more

If no stars was an option. this store looks like it got hit with Black Friday everyday. A hot mess always a long line. Don't ever see anyone on the floor like literally at all no more than 2 people on the register. Could definitely tell the mess has been there over a couple of nights. They start and end their shift a hit mess. They should definitely hire people but I wouldn't want to work here either. All these reviews are the same and the responses are the same yet no change is happening in store, would think they would take it more seriously. read more

See all

This store is the cleanest and friendliest store I've ever been to ! Their cashiers aren't only gorgeous but super helpful and make you feel welcomed . They are sometimes understaffed but the cashiers always make up for it ! Love love love this store ! Top 5 for sure , thank you Burlington ! read more

12 people in line and only two checkers, several customers ask them to bring in another checker after staying in 10 minutes in line one finally showed up with 25 people ahead of us. The act of daughter customers time is not valuable read more

Went ON MY LUNCH BREAK to return a pair of wrong size shoes my husband accidentally got. When i went the girl I guess needed verification and she asked another cashier. That cashier straight said no. I said no what. She said.no we cant return these. I asked asked her why. She said they were worn. I told her how are they worn! The tags are still on there. And on top of that they are way bigger size. And i had my receipt!!! And litterally less than 1 week!! Her response as though making the customer feel stupid: why would you get 3 sizes bigger. ? I asked for the manager after and she said she was the manager. Katrina. I explained my idiot husband put them in the cart and he mistakenly got the wrong size. After she straight ignored me no apology or nothing and goes on her mic and says: repeat that. I told her you really going to ignore me like that. After i just really got more upset. On my way out after reading her name tag and having this argument with her she really tells me have a blessed day I respond to her yes with foul language but who's really not going to after being dissed and upset. it's not like I spent only a few dollars there I spent almost $200 on that shopping trip. For only a $20 shoe return read more

Burlington - The so called "worn" pair of shoes - Department Stores Near Me - Rialto, California

See all

This place was an extreme embarrassment! I have never seen so many items laying on the ground in any clothing store Ever! As I understand that many business do not have enough help to run the stores correctly, I can't help wondering how many absolute pigs, oh I mean people, shopped here to create this gigantic discussing mess... Oh, they're asking for a picture.. I didn't take one but had I, ya'll would have fallen down ... read more

35 mins in line! Only one cashier open, manager came up to register and was looking around then left again to the back of the store...in the 5 mins that she was up in the front she could've helped shorten the line! Manager also had a pissed off face...VERY BAD CUSTOMER SERVICE! I'm not saying they shouldn't stop organizing the store, I'm saying if they see the line gets long then jump on a register for at least 5-10 mins to shorten the line and then go back to organizing or taking breaks/lunch. read more

The good: Great customer service Lots of items to choose from Workers are constantly straightening up aisles The bad: You can't take the cart to your car. You'll have to carry your bags if you can. It would be great if the aisle were a bit wider. They need a larger selection of dresses. (As an example) read more

Only 2 registers open on a busy Saturday afternoon (3pm) with the line wrapping around the store. There are 3 "loss prevention" workers and 1 supervisor walking around. They don't care to take money from paying customers. Muppets run this store. read more

Burlington - Only 2 registers open on a busy Saturday afternoon with the line wrapping around the store. - Department Stores Near Me - Rialto, California

This location is clean and well organized. Everyone can find something! There's a lot of shoes, clothes, baby clothes, jackets, decor and more. The line was ridiculous. Nearly a fifteen minute wait to check out. The wait was worth it for the prices! read more

Burlington - Crazy long slow line - Department Stores Near Me - Rialto, California

Missed the grand opening but overall a nice clean store! Many departments to choose from & Holiday decorations in the entry way are so cute! The racks are neatly placed with plenty of walkway with a shopping cart. The shoe department was alittle messy but impressed by the brands carried on the shelves. The registers were staffed with about 4 open without a long line to wait in and no charge for the plastic bag to carry out our stuff! Definitely looking forward to shop for some items in near future. read more

Burlington - Department Stores Near Me - Rialto, California

I shop big and tall and could not find one thing that was my size in the big tall section and when things were marked big and tall, turned out to be XL or large and they had a long line. Wait time look like about 45 to 50 minutes, messy, unorganized, and lack of care. read more

If I could give zero stars, I would. First of all, the bathrooms are closed. Second of all the fitting rooms are never open third there's always a line of 1000 people and there's only two cashiers (IF YOURE LUCKY) up in the front. One of the managers, who I've heard been called Peter, is HORRIBLE. EXTREMELY RUDE. I've overheard him say "I don't care" when another employee brought a customer issue to him. When asked by customers, if he could add another cashier to the line, he just looks and roll his eyes turns around and walks away. He's always on his phone every time he's in the front, not working not helping. Why is he there if not to help? Every time I have to go to Burlington I pray that he won't be there. He is terrible at customer service and should be removed from being in the front. Please find somewhere to put this man. 0/10 read more

Please hire and get more staff for in the mornings. I went in this morning hoping to beat the crowd and the lines that always seem to wrap around the store. There was only one cashier "Alexis". There were about 4 people in front of me and 2 behind me. Once I got to her she mentioned that she had not took her break ( to someone else who came to help with the line) as she took a sip of her Monster energy drink. Please hire more cashiers! read more

Long line and the entire store was a mess aisles were full of merchandise on the floor. Horrible! The cashier was nice thats why i gave 1 star other than that very frustrating shopping experience! read more

Twenty people in line and 1 cashier whom refuse to call for help the worst customer service ever I would give a zero. I understand I work retail for 40 years and this was not allowed read more

Where do I begin , normally I'm a patient person and understanding when it comes to long wait times but todays visit was nothing to just sweep under the rug . Waited 1 hour to be checked out by an associate . Never once did I hear to any other customer "sorry for the wait" not even a manager to walk the line and check on everyone . Saw about 3-4 aisles that were a mess aside from the check out line. Could barely walk through the aisles cannot imagine if someone in a wheel chair was walking through . Bad experience overall . read more

The store has long lines . Today went in for a few things waited in purchasing line like 45 minutes. If it wasn't for may granddaughter with with her toy in her hand I would of leave this store read more

Burlington - Department Stores Near Me - Rialto, California