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Burlington

2.6 (21 reviews)
Open • 9:00 am - 11:00 pm

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Messier than my garage.
Terry S.

Want a sobering lesson in inequity to go with your next clothing purchase? Try Burlington in Irving Mall! The downtrodden shopping mall around you still contains both a Macy's and Victoria's Secret, which might lead you to believe that there is nothing horrible here to sniff out. But fear not, truth seekers! Reality looms gloomily for all who dare face it. From the entrance, Burlington looks very like a TJ Maxx, which made me optimistic about my chances of finding a dressy shirt for my niece's graduation: tidy rows of racks full of clothes organized by clothing type and size. The shirts seemed to be made from thinner fabric and the prices were lower than I would have expected at TJ Maxx, but I was able to find a white collared shirt with a grey pin stripe that seemed the right size. It said $40, but it ended up being $14. The other shirts I saw ranged from less than that to as little as $7.99. I found a group of registers, but when I approached one, the cashier shook his head. "There's a line," he mumbled, and gestured vaguely to his left. I was confused. What line? Even after the cashier gestured me in the direction, it took a minute to find it. He was right, there was a line. A long one, that folded back on itself! Why didn't I see it? Because it was hidden between a rectangle of uncharacteristically high shelves. And almost *all the people in the store* were in that line. Waiting. Once inside this shelf-maze, the shopper experience transformed abruptly: what was easy and quick became impossible, interminable. And worse, the sensible organization of the rest of the store was replaced by a dizzyingly random selection of products, many of them half out of their packages and just as many piled on the floor. Perhaps a Black Friday-style brawl had just ended, and nobody had gotten to cleaning up? But someone obviously had time to tidy the shop floor. The other participants in this depressing shelf-maze game were parents with kids, almost exclusively brown or black, many speaking Spanish. They weren't waiting here with their bored and fussy kids because it was fun or they had nothing else to do. Many looked tired. If they could instead have dashed off an order to Amazon.com or Walmart.com, I'm guessing they would have. They would have had to have a device, an internet connection and a credit card, though; and they would almost certainly have paid more in total. I have noticed the way people with less money tend to have to wait longer times for necessities: medical care, transportation, gasoline. It's sad enough. What medical clinics, busses and gas stations *don't do* is try to conceal from the rest of the world the way they are treating their patrons. Burlington *does* conceal it, deliberately or not, inside that high rectangle of shelves, with the patrons and mess visible only on the inside. And the larger mall may become a similar shield for those of us who shop online: if we don't go, we never see how the people without credit are treated by the decreasing number of retailers that still take cash. And the worse their dependence becomes -- the less the rest of us know -- the more those retailers will get away with. One more sad point: I expect that many of these folks know how to make their own clothes. But have you been to a fabric store lately? Fabric costs more than finished clothes -- especially clothes from Burlington.

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3 days ago

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8 months ago

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10 months ago

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7 months ago

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3 years ago

So ridiculous why do they close the fitting rooms and they only open on the weekends like are you for real's? Smdh

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4 years ago

Great customer service today at the front this early morning before I had to get to work. Professional and well attentive I must add.

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10 years ago

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Dillard's - Irving

Dillard's - Irving

(57 reviews)

$

My husband and I were in the area and stumbled upon this Dillard's, which is a "Dillard's clearance…read morecenter". The store had brand new clothes that were at least 50-60% off of the original tag. Some of the items were still more expensive than I thought it should be given the dated look and style. For example, a 2024 "Mr. And Mrs." Wine glasses were still like $10! If you gave me that for $1, I wouldn't even want it. There was a huge selection of men's, women's and children's clothing. Not so much home goods. There were some bedding, and curtains, but I did not see any kitchen gadgets or appliances. You have to have patience to go in here and dig through the racks!

Plenty of items at great discount prices, but my first experience here left me scratching my head…read more I found a dress I liked that was missing the inner slip. No big deal.... I grabbed the same dress in another size to show the cashier, just to see if they could offer a small discount. The cashier called over a manager, who quickly shut it down and said they couldn't do any further markdowns. Fair enough..... I wasn't totally sold on the dress anyway. But then it got weird. The manager told me they couldn't sell it at all because it was missing a part. I was stunned. I wasn't asking for anything wild, and I was buying other items too... I was definitely not trying to be difficult. As someone who also works in retail, the whole interaction felt unnecessarily rigid and like a strange power move. Disappointing first visit.

TJ Maxx

TJ Maxx

(62 reviews)

$$

Worst customer service - TJ Maxx Irving…read more This is the SECOND time I've had a horrible experience at the TJ Maxx location in Irving, and I'm done shopping here. The employees treat customers like we work for them. Zero respect, zero professionalism. The first incident: I was with a family member in the fitting room. I handed the employee clothes that were already on hangers (just not facing the "right" direction). Instead of simply taking them, the employee spoke to me rudely, switched to Spanish, and lectured me in a disrespectful tone, saying "next time hang them the right way." Completely unnecessary and extremely rude. Today it happened again. I am pregnant, tired, and shopping for maternity clothes. A pair of pants that was already hanging incorrectly fell to the floor when I barely touched it. I immediately picked it up and handed it to the employee. Her response? She told me to hang it myself, with an attitude, disgusting looks, and continued talking in Spanish in a mocking, disrespectful way -- as if she was insulting me. What makes this worse is that I was planning to buy items from the store, but because of the way I was treated, I left the items and changed my mind completely. No store deserves my money after that kind of behavior. I am a customer, not an employee. I should not be spoken to like this, especially while pregnant. Speaking another language to mock or insult customers is unacceptable and unprofessional. This store clearly has a serious problem with staff attitude and training. I felt disrespected, uncomfortable, and humiliated. This was my last visit to this location. I do NOT recommend the TJ Maxx Irving store to anyone.

Just go to a different location!!! Line was wrapped around the store with no way to make a return…read morewithout standing in it. Having to wait 1+ hr in line is absurd, and not all check outs were open. After several trips where I ended up putting down merchandise and leaving because of long lines, I will avoid this Tjmaxx in the future.

Burlington - deptstores - Updated May 2026

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