While looking over the various reviews for this place before booking my child's birthday party…read morehere, I was quite anxious and worried about the poor reviews. Various one stars that spoke of poor service and overall experience. That being said, many of the reviews are quite old, ranging between 2-3 years ago, so I thought I wouldn't mind them and I'd go and find out for myself how they are.
I am quite glad in my decision, and I want to set the record straight. While they may have done poorly in the past, the splitsville I saw the other day was remarkable in their service, and in their staff. I never write reviews, although I frequently check them, but I had to write this one as I felt their poor rating was beyond unfair. Here is why.
For starters, their service was both fast and friendly. We've recently been bowling since our party and haven't been able to decide the cheapest option (by game vs. Hour) but the front desk people are always so kind and helpful in that regard. Comparing exact prices, telling us about the deals, etc. Some names I've come to know are Aidan, Jodie and Kiara, two of which helped host the party I had awhile back for my daughters fifth birthday. Kiara helped us get the shoes and was very patient despite the constant switching of sizes! I wish everyone was like that!
Through various spills (tends to happen with 10+ 5 year olds!), needs for ramps, and constant changes for who wants bumpers, my party host Jodie was there to help. My daughter and her friends wanted pictures of themselves and the cake and she was seemingly happy to help, in between helping us with tons of food orders and making sure we always had what we needed. When she was caught up bringing food out or looked busy, Kiara was a huge help too! We had a party room and she helped us clean up a lot, and refilled our drinks too. Both ladies were very kind, not just to me, but my daughter and her friends too. When I go to book my sons party in a few months, I hope I can request Jodie as the same hostess.
On games desk, a young gentleman with quite the bit of energy was very excited to help us- and friendly too! All the girls had five dollar game cards and often had questions about how the games worked, and he was always happy to answer them. He was so patient- I could never be! I don't remember his name, but he was very helpful.
Our food was great. Our order was messed up at some point (cheese pizza instead of pep pizza) but whoever was serving us (not sure of the name. Something funny with a K) dealt with it and did so quickly. We got our correct order not long after and didn't mind due to the efficiency of how it was handled.
The manager Steve greeted us at first when we came into the building as our party host was coming over, and he was very friendly and shook my hand. I saw him running around a bunch during both of our stays, and I'm glad to know he's a manager who does real work and helps the employees.
My daughter, husband and I plan to come here more often after such positive experiences both times. The staff service was unprecedented, really pulling together the feeling of the place, the food was quite good and at a fair price (it is a bowling alley however, so be ready to break in that wallet!), and we had no problems while actually bowling. Clean establishment, loved the glow and the dark and the fun music. Thank you for making my daughters experience, and my own, a fun one!
