The owner here is the most knowledgeable and helpful person that you could've asked for and I have been her customer for many years because of her knowledge and experience for all categories as a cowboy and business manager I will recommend everyone read more

Beware! The owner is a nutcase. She can be very friendly and nice one day and then nasty and mean the next time you're there. She treats her employees like garbage. I've heard her verbally abusing them! The employee turnover is huge and it's obvious why. I don't know how she gets return customers. The prices aren't any better than other shops. Do not give this awful person your business. read more

I live on the east side, but after striking out at several stores (literally every store on the east side that sells this type of merchandise), we drove across town to check this shop out. The customer service was exceptional and unique as far as what is typical today. I loved the thriving live plants inside. They have a great selection of Carhartt, Ariat, and Wrangler, plus we found a warm jacket for our dog. read more

Burlap Bag - Size small camouflage Carthart dog jacket on a black Puggle. - Shoe Stores Near Me - Colorado Springs, Colorado

I bought a pair of stupid shoe laces here. The owner who looked at my shoes said I need 54" laces. I purchased. Went home. Laces were two feet too long. Heck, the laces were hanging on the ground they were sooo long. Went to return next day. Nope. No returns allowed. I even originally offered to take a lace out of my shoe to make sure correct fit. Owner said no need as I know the size you need. I was only offered a store credit. No returns. It is not like a shirt I have worn a few times. I have been a regular here for years! Not any more. read more

The selection of work clothes and boots is fine, the two stars is for the elderly employee who followed our group around like the KGB agent in a bad spy movie. I understand that you have shoplifting problems, but the way you are dealing with it is going to cost you as well (we spent close to $1400 over several visits, will look for a friendlier option next time). read more

I spent 100.00 at this place in the past week but I will never go there again. Everyone in Manitou Springs seems to have been dosed on something and the owner of this place must have gotten two doses. read more

The owner of this establishment was extremely rude to me and other customers while I was in the store. Never before have I ever been so demeaned in a public setting. Never, and I repeat NEVER, go to this store. read more

I have been in this store 4 times. The first time was when I needed a dollar exchanged for quarters. I was told they don't do that there in a rude way, so I left vowing not to shop there. Well, my daughter needed boots for riding, so I only knew of this place. I went in there to look and was told by a gentleman that the kid's boots were at their other location off HWY 24. I went over and a sweet woman helped us try on boots. Even though we didn't find what we were looking for, I got a better impression. So the 3rd time I went in, I purchased 2 hats and 2 pairs of work gloves. The total came out to almost $150! The entire time I was in the store, the 2 women working were chasing around a wasp with a fly swatter, giggling like children. The fourth time I went into the store was to return the hats because they did not fit. The owner said they don't do that. When I pointed out there was not a sign, verbal warning, or written warning on the receipt, the owner scowled, rolled her eyes and said, "There's dirt all over the hats." When I said that was impossible because they'd just been sitting in my back seat, the owner replied, "I usually Lysol them and it is a healthcode thing." When I told the owner that when I tried on hats in the store, the ones I put back weren't cleaned, she said, "Oh, well I probably did at the end of the day." I told her I would make a dispute with my credit card company because she was refusing to give me a refund. She said that was fine and I left. I will never go to this store again. 2/3 times I have been in, the customer service has not been polite or helpful. read more

This place is horrible. The employees were sweet, 2 of them were very polite. But the owner Diane was insane and very rude. She actually yelled at her employee to watch me because I might have a gun! Really? I dont even own a permit or a gun. She talks to her employees in a very unprofessional and horrible manner, they refuse returns even though theres a receipt, and everything is insanely over priced. I will NEVER go there again, I truly recommend no one else does too, shes a horrible person and owner. read more

DONT lose your receipt!!!!! Even with their tag on the item they will not even give you store credit. Im glad I called first and did not make the trip down from Divide, CO. Was not asking for a refund which I totally would understand not being able to do. WOW, WHAT A GREEDY OWNER!!!!!!!!! read more

After a pleasant conversation with Diane the owner and the cordial professional service that her associate gave me regarding a work gloves purchase I highly recommend this business for your western wear needs gifts and such. read more

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Great store with great service! A gentleman named Derrick helped me find the perfect Danner boots. They are so comfortable! The lady Karmen who rang me up was so nice and helpful. I also got to speak with the owner, Dianne I believe her name was. She gave me a free pair of very nice comfortable socks. I have also bought a pair of Keens from their discount store. They are comfortable and I was amazed on how cheap they were. I have been a satisfied customer with this place for the past two years, and I will continue to purchase my boots and clothing here. They have a huge selection of work clothes also. Highly recommended! read more

Love the staff. I have never had one issue with anyone there. They don't work on Commission so they have nothing to gain from the sale except a great sale for the company. Exchanges have never been a problem either. read more

Super bummed with this place!!! Go else where. I wanted to purchase some Nicks firefighter boots and get sized but trying to purchase $500 boots is obviously a huge inconvenience to them!!! I live north of Denver and coming down isn't easy. First attempt, Diane wasn't there to size for Nicks Boots... no big deal I would come back and try again... Second attempt, met by younger female associate that wasn't super helpful but informed me that Diane is with a sales Rep. Second female associate came over to us and asked if we could return another day they were super busy!!! I did not see another customer in the store. The infamous Diane finally broke from the Sales Rep and stated that he had an appointment first and she reluctantly offered to do my fitting. Once I realized I was a thorn in her side and the Sales Rep is the priority I decided that I can't do business with a company that has poor customer service. I will never return and I will tell everyone I know to never give them there business. And final note, teach someone else to do fitting as well! Maybe that will relieve some stress off Diane. Customers pay the bills not Sales Reps. read more

This place was recommended by two friends. Once I got there, I realized I'd been there before. The people were very friendly and super helpful. I don't know the reason(s) for the negative reviews but I will certainly return again. Definitely 5 stars. read more

We've been shopping at Burlap Bag for years and years. We've never had an issue. The employees are always helpful and pleasant. I haven't price-checked them in a while, but their price and availability on Carhartt overalls beats the other stores. I can't believe all the negative reviews. We would have stopped shopping there ages ago if it was that awful shopping there. read more

Will not shop at a store that has such issues with returns on their products and treats their employees in the manner they are treated, demeaning and horribly unprofessional to treat employees badly in front of customers. No thanks. If you are dissatisfied with their products it should as easy to return an item as it is to purchase it as it is a pain to HAVE to return items in the first place. read more

11 months ago I purchased a pair of Keen work boots at Burlap. The saleswoman did a great job of selling the $160 boots based on the Keen warranty. Last month the steel toe separated from the front of the boot making the boots useless. I found my receipt & was excited to see it was less than a year old. When I took it in to the store, the owner, Diane Wilcox, tried to tell me that my receipt was expired AND that the warranty was not going to apply because I am a landscaper. Not sure what kind of "work" she thinks you are allowed to do in work boots. Due to her behavior I submitted my claim to Keen directly because I didn't have faith she would submit it in a timely manner. Two weeks later I received a full refund from Keen -- definitely won't go back to Burlap. read more

Don't you hate it when you go into a store get followed around the whole time. They think everyone is stealing and they make you feel like it too!!! read more

Save yourself and your money. Terrible service and ethics. They just stole $180.00 from us and they'll do the same to you. Look for reviews on this business and you'll see how many bad reviews they've been given. Shop Sportsman Warehouse, they'll take care of you and your wallet. read more