As a recently retired couple looking to enjoy our first big trip. It was great to be able to use…read morethe services of a full service travel agency. We gave Renee all of our specifics and PO very comfortable with our upcoming trip. In this time of DIY, it's nice to fall to a full customer service experience what needed.

I used Capitol Travel often a number of years ago, but have not traveled very much since…read more Recently, I had to schedule a complicated itinerary well beyond my skills, so I got back in touch. Barb still had all my information, and knew about 100 times more than I did about how to arrange what I wanted to get done. I'm very happy to have called Capitol Travel.

Our family for years has worked with Lori to book our vacations! Her expertise and advice are so…read moreappreciated! Our favorite destinations are Mexico and the Caribbean, and she is so knowledgeable about current travel restrictions and requirements, airports/airlines/layovers, resorts, etc. We would not book a vacation without including her! We can't wait to book our next vacation with Lori!

Great detail on final travel plans with lots of knowledge of the areas that we were looking at as…read morewe sifted through the options. We saved a lot of time money by having Lori help with our Roman Holiday and will have a better vacation because of it.

The customer service is second to none! We have used other services and have found our travel agent…read morefor our future! Thank you Brian

If you are looking for an honest review, here you go - five stars+++. Brian is fabulous. He was…read moreincredibly responsive, helped us find the perfect honeymoon spot and negotiated an excellent price for us. I had things I wanted specifically and he came up with a spot that not only met but exceeded our requests! When my husband and I went to St Lucia and saw our accommodations, our mouths jointly dropped! Brian is friendly, smart, and intuitive. I honestly could not recommend him more and I'm super glad I decided to use his services.

Torey Corcoran (Middleton Travel) twice indicated she was going to send specific information…read moreregarding a trip we are trying to plan to Great Britain, and twice she never sent anything or followed up. She pretends she did not recall speaking - even though call 1 was 8 minutes in duration and call 2 was 28 minutes long including many specifics about the destination and the dates of travel. Specific deliverable information on plane and hotel options was promised within a day or two. In the first case, nearly three weeks passed before I made another contact and was given a new promise. After the second promised information failed to materialized I left a message to remind her of what was discussed and ask if there was a problem with email address etc. This message was ignored. This wasted our time, probably increasing the cost of our trip because ticket prices generally rise. She is clearly unprofessional. If she is too busy to take on another account or anticipates delay that must be communicated up front. Stringing someone along is very bad form. She can't be trusted to deliver on promised actions or information.

Called to initiate plans to get a local rool for a colleague coming in jetlagged that needed to be…read more100%.we figured a day use room was perfect, as we have done in the past, but Middleton Travel's representative replied "You should do a google search of the airport you're interested in". So, according the the agency itself, just use Google. They aren't able or interested in providing expertise.

The team euro travel coach created a tremendous vacation itinerary for my wife and I to Italy. We…read morecould not have been more pleased with the outcome. Greg and Betsy took the time to really understand what we like most about our travel experiences and were able to really craft an itinerary that really hit all of our touch points and must haves. It's rare when you can go on a nearly 3 week trip and not have any major hiccups but that was our experience and we couldn't have been happier. Give them a call you won't be disappointed.

So, have you been to Europe? Planning a trip but don't know where to start? Can you imagine what…read moreit would be like to live, eat and drink like an Italian? Well, this is how you get it done. Betsy, Greg and Chelsea can either plan your trip or, as they did in our case, put a small group together for an amazing week's foray into Tuscany. We stayed with an amazing group of people in a farmhouse chalet--events, sightseeing, wine tasting and meals were prepared for us daily and, most importantly, there was no thinking necessary. We were simply subjected to exemplary service and a great time. We travel a lot. We absolutely abhor bus tours and tourist stuff. This is the antithesis. Every single meal is handcrafted. Every single moment has been thought through to give you the greatest access to the beauty and culture of Tuscany. From the eggs in the morning to an Italian feast in the evening, from personally guided Tours in small venues that dig deep in Italian lore, to sitting around sipping the finest local Italian wine and prosseco while admiring the beauty of the Tuscan countryside. The trip that we took was perfectly curated by Euro Travel Coach with a little bit of everything. They even found me the best gluten free pasta on the planet--of course it must be Italian. That's the Trip part. The other piece that needs to be said is that these folks are first class people. They cared for us like family, always had a smile on their face and busted their tails to make the trip whatever we wanted it to be. This is 10 stars on a 5 Star scale. Be easy, open minded and ready for a good time. You shall find it here.

Absolutely fantastic trip on Viking Rhine River (Basel to Amsterdam) planned through Brenda with…read moreperfect pre-trip in Lucerne Switzerland. Yes - everyone said we could plan this on our own. But Brenda got us nonstop, airfare at a substantially reduced price plus a free upgrade on the Viking boat plus a partial refund due to a date change that was out of our control. These are things that I never would've been able to do on my own. Using a travel agent like Pyramid Travel simply took any stress out of the planning process. She followed up, was there to answer any questions, and made sure that I was getting all the correspondence I was supposed to be getting about my trip from Viking. Highly recommended to consider using Pyramid Travel vs. trying to do it on your own. Costs were transparent and very reasonable and easily recovered.

From the owner: Exceptional customer service requires skilled professionals, and Pyramid Travel's knowledge and…read moreexperience in the travel industry allows us to provide you with the personal and professional service you deserve when making your special vacation plans! Pyramid Travel has established solid relationships with our clients by earning their trust and confidence. We will tailor and customize our services according to your needs, nothing less! While planning your trip, whether it is a family vacation, business travel, a destination wedding, or a group tour, the staff at Pyramid Travel is committed to providing you, our client, with first class service!