I had an appointment at 9, got there to check in at 8:50. They pulled a bunch of us back to sit in…read morethe chairs. The ortho didn't come by to start until almost 9:20. I told him some glue came off my bottom retainer and I'd just like to glue it back on. He confirms just one needed some more glue to reinforce it. He asked if I wanted to keep my retainer then seemed annoyed when I said I definitely did. He left and a woman I hadn't seen yet came to me at 9:30 and told me to make the "repair" it would cost $125! Even with my insurance! Again it was literally just a tiny amount of glue to reinforce the bit that came off my bottom retainer on a single tooth. I said no thanks and left. It was a complete waste of time and honestly the entire thing was ridiculous. Why have appointment times if you're going to make everyone wait 20-30 minutes anyway? Also, I made this exact review on google and they responded in the most condescending and unprofessional way possible. They made up how I reacted and said I "sternly told them no and got up" I literally said "okay, then no thank you" then quietly got up and left. They said i "did not even try to have a conversation" but when I said no thank you, they said okay and moved on. Was I supposed to beg them to stay and explain why a pinch of glue would cost $125? All around a terrible experience and I would recommend going literally anywhere else.

From the owner: Our friendly and professional team at All Smiles Orthodontics is led by Dr. Fadi Akhras, DMD,…read moreOrthodontist. Our support staff of orthodontic professionals also includes orthodontic assistants, an office manager, a treatment coordinator, a marketing coordinator, and caring and considerate front desk personnel. Our warm and friendly office reception staff is here to help you schedule appointments that best accommodate your busy schedule. When you visit our facility, they will greet you upon arrival, schedule your ongoing treatment plan, and facilitate insurance and/or any other financial arrangements. Our unified belief is that patient care must be comprehensive, courteous, and accommodating to your individual needs. Above all, we offer a sensitive and professional approach to orthodontics. We proudly serve the Illinois communities of Aurora, Flossmoor, Joliet, Naperville, Plainfield, Romeoville, Shorewood, and many others. Come see us today and let us know how we can help you!

Amazing dentist office Super friendly, nice, caring and so…read moremuch more Must try out!!!!!

Not going to give it five stars cuz I had to Get braces and I can't eat Takis And everybody's…read morefriendly

Very thorough. Was responsive to all my concerns. Explained everything and gave a detailed…read morestatement for all costs concerning the procedures. Office was very clean and the employees were all pleasant. I would highly recommend his services.

This is the first time that I can say I enjoyed a dental visit. Staff was professional from…read morereception check in to final check by dentist. Absolutely no pain. Thank you Dr. Klein

Great orthodontist! I had care a few years ago, when I was a teen who didn't take care of my teeth…read morewell and lost my retainer...teeth have shifted, and I heard Dr. Pavlov retired. Other orthodontists have offered plans that, quite frankly, are subpar and I doubt Dr. Pavlik would approve of. Does anyone know where my old records would have gone?

My daughter has really straight teeth now and before they were just a mess! My step daughter also…read morecame here to have her teeth straightened and the office was fabulous about coordinating their appointments. They also dealt with two different insurance companies and different sets of parents making payments on the girls' braces. They handled it all like it was nothing but their pleasure. My daughter's teeth look great, she wore her retainer and came back to see him yearly for 6 years after the braces came off for no additional charge. I am glad she is done with braces and has a winning smile but I do miss the great women who worked in his office.

Dr. Bill Hajiharis could not have been a better fit for our family. He is a very intelligent and…read morecompassionate man. He went far beyond my expectations. He gave me the kind of answers I was hoping for. The service he provides is top notch all the way. His staff is on que and very proficient. They work together like a well oiled machine. The office is very pleasant and has a large waiting area with a coffee maker. The office staff is very knowledgeable. There's always parking available in front of his office. I only wish I could give him a greater star rating because this is what this man was meant to be doing in life.

Service was fine, was able to get in relatively quickly. Post surgery, not so much. I showed up…read morefor my follow-up and was told 30 min. An hour later, they said they they weren't sure when I could go back. No worries, I left and didn't go back, not real pain or issues. A month later, I received a bill from them for $500, final surgery payment. Paid it, no big deal. Just received a call from a collection agency because apparently they billed me for the appointment or another add-on for surgery, even though they were more than an hour behind and I never even saw a doctor. Do not go there, not terribly nice, send random bills and view you as a dollar sign, not a client.

Very nice attentive and respectful, they are patient, kind and careful, very empathetic and…read moreprovided a wonderful experience for braces

wait time is short, many different types of braces and retainers to choose from, very nice workers…read moreto help set up appointments over all a great place (free wifi water coffee and hot chocolate in waiting room) 10/10 would recommend

Red & Ritchey Orthodontics is an incredible office! The staff is so passionate about what they do,…read moreand are so accommodating to busy schedules. I have been with them for a few years now and cannot stop raving about them to my friends and family. If you want an amazing smile with first class service...look no further!!

Highly recommend this orthodontist group! I've had multiple orthodontists, Dr Red tops them ALL! He…read morereally takes his time with me as a patient. One of the hardest things to find in a Doctor in my opinion. He is extremely accommodating in many different ways. I had to come into the office during Covid 19, I was hesitant as I'm immune compromised, and haven't been into the dentist/orthodontist since the pandemic. He went out of his way to find a time for me to come in, I felt as safe as I feel in my home. They are always, ALWAYS extremely clean. The staff is always friendly and smiling! My teeth look almost perfect, and he's taking the time to make sure they get to where they're exactly supposed to be! I recommend R&R 100% if you're looking for caring doctors and staff, a great atmosphere, and amazing results! I am very thankful to have Dr. Red helping my smile get to where I want it! So excited for it to get there!

Best dentist around! I have been going to this office since I was a kid. I now drive an hour from…read morethe city to go to this office because I couldnt imagine letting them go!

Worse dentist ever, antiquated equipment and practices. Steer clear. Poor communication between…read morepartners.

The service here was great. The dentists always helped me and they were nice. The office experience…read morewas really nice and it looked like they cared about making it nice for the customers. They even took X-rays of my teeth in all directions and tried to give me the best treatment for my teeth. I give it a 10/10!

staff is amazing!! they make it fun for kids and have awards for them and points! there care is…read moregreat too. the type of care they do is awesome they do things carefully and they treated me great! 10/10 would go here!

Dissipating Customer Service This place has dissipating…read moreservice, when I first came into the dentist office, I got great customer service, but as my teeth problems required multiple appointments, I noticed their services went from helpful, caring, to nonchalant, assembly line. Its like I was being taken for granted. For my first couple of appointments I showed up early only waiting a few minutes to be seen, the dentist and tech assistant were warm, asking me questions and answering questions I had in return. They created a environment where I felt okay to speak up. I'm shy so I needed that and was glad I had come to this dentist office. But after those appointments things went down hill, I showed up to my appointment always a little early, signed in and waited. The waiting went from a from a few minutes to about forty-minutes, the waiting-room wasn't full. Even if someone was seeing the same dentist before my appointment to me that is unacceptable when I am not given any explanation as to why. I don't need exact details, just a "sorry, I know you came in on time, but you will be seen to." My time is just as valuable as the next person. When I was finally seen by the dentist he was cold and well as the tech assistant, they seem to be going through the motions, I told them I still have a issue with my crown, it seemed to be brushed aside to take care of what was written on the chart. 'Thanks, now what about the crown' I wanted to say but they were so distance, that my shyness got to me I couldn't make myself ask. I wanted to them to ask, 'are you okay' afterwards, like they done the last time, but it was "You're done, go around front." It was like I was on a assemble-line. I couldn't be spared a moment. I don't know if I want to go back.

Had I read the reviews, before visiting here? I would not have came here let alone reference…read moresomeone to come here. Paid 600$ on first visit, @ I had good dental insurance through my place of employment.Had a crown repaired, it came out that night.went back again, came out again. what are they using for tooth cement, Elmers glue?the tooth came out. Again while eating! A few days later went back a third time for the permanent tooth.I overheard the Receptionist Hispanic latina!! In another room say something about me that was very unpleasant and unprofessional pertaining to me, and I guess my multiple visits, for the same issue. I actually get racial profiling vibes from her and the dental assistant. Stay away from this place over priced! Lousy work.Very Negative environment. Very disappointed! Had to check my anger at the door. Will be reporting this place to the Dental association. The dental assistant in the black.Lack experience ,@ passion.Careless at best.