Either kids here are treated better or are just too young to realize how rude/mean Burke and some of his staff can be. I have been going to Burke since I was maybe 6 or 7 years old. My little brother has been going to him as well. Over the years, we have given his business thousands of dollars and always referred him to family and friends. Now, as a 23 year old nurse who lives in Indianapolis, I drove straight to Frankfort, IL after a night shift to have my retainer fixed after many years of it being broken. After this visit, I will never go back to this orthodontist. I was treated worse than I have ever been as a patient. He acted as though having me as his patient today was an inconvenience. I was met with condescension due to the condition of my permanent retainer. In a big open room full of patients and technicians, the fact that I was quietly crying while lying there unable to talk became a spectacle in the office. When I was finally able to say something, the technician immediately shut me down because she didn't like what I had to say about how I had just been treated. I walked to the front to pay my bill and get out of there asap, but the secretary then informed me that my visit would cost $500 and would not be covered by insurance. When I asked to set up some kind of payment plan, she knocked the price down to $400 without explanation, as if it was some kind of bargain. No one asked what happened. No one apologized. Everyone looked at me like I was crazy.
After calling to complain, they tried to twist the story by saying that we discussed the price when I made the appointment, that I was already visibly upset upon arrival to the office, and that what I privately said to the technician/secretary about my experience was inappropriate - none of which was true at all.
Like I said, I'm a nurse in Indianapolis. I work with a very disadvantaged and poor patient population. No matter what a patient may be going through, I never make them feel bad for whatever reason I may be taking care of them. I never treat my patients as an inconvenience. And if I see my patient crying or upset, I sure as hell don't leave without treating them with compassion and asking what I can do to help.
So it was tough today, after four 12 hour shifts in a row and a two hour drive to Frankfort, to not have that compassion given back to me.
After getting your braces off and you're no longer a revolving source of income, that 5 star review quickly becomes 0 stars. read more