This is a very nice orthodontic office. The techs also nice and helpful. I will definitely continue…read moreto bring my daughter here. I highly recommend them.

My kids loved it very comfortable, easy to talk to orthodontist always had a smile on his faceread more

This was the best dental process I have ever had. Needed to have a tooth pulled. Of course not…read morelooking forward to it however dr Tucke and his assistant Lupe were the best. They explained the entire procedure so I knew what to expect. So glad they did as I would have been concerned if they hadn't. Lupe made me feel so comfortable. The procedure was painless with a little pain later in the day. I have NEVER been so happy to have a tooth pulled. I would not go anyplace else. There was even a little note in my bag Highly recommend them.

These guys are very nasty and dishonest people, I was recommended to go here buy my dentist for a…read moretooth extraction and implant. My dentist told me it should cost about $1,600 for everything after I insurance. Once at this center while in extreme pain from my tooth this place told me it would be more like closer to $3k!!! I said OMG thats double was what my dentist told me but I said fine with a down payment of $1885! So they do the surgery that took all of 20 mins and sent me on my way in even more pain but with a bunch of meds that helped a lot but I'm still in pain today and this was over 6 months ago. So about a couples weeks after the surgery I get a notice of a bill for almost 2K!!!! And I said oh now this has to be wrong and was told no its correct my total bill was just under 4k! I said no I was told it would be under 3k total for everything and that was before what the insurance took out and they responded and called me a liar and stated they told me the ESTIMATED cost would be $3771.41!!! So you telling me you told me before you even looked at my tooth that the total would be $3771.41 thats really amazing that you had that number down to the cents! Wow! This is false!!! And not they are holding my tooth hostage so I can't get my crown and also I'm still in pain and they won't do anything to help until I pay the balance! GO SOME WHERE ELSE GUYS PLEASE AND GET YOU ESTIMATE IN WRITING!!!

First of all this is the first dentist office that I didn't have to wait hours after my appointment…read moretime to see the dentist. Every time I have gone I get seated within minutes of signing in and the dentist is in to see me quickly. The staff is wonderful. Teresa makes me feel like we are old friends from high school. She asks me how I have been and makes me feel like I am hanging out with friends instead of at the dentist office. Maria is the hygienist and I have never had a better cleaning in my life. She is gentle and makes sure I am comfortable. She explains any treatment the dentist recommends. And I never feel pushed into something I don't need. Dr. Schneider is so sweet and I always feel she has my best interest in mind. She is mindful of cost and while always explaining all the options she still understands if I choose one over another. When I had an implant she was helpful in explaining costs and walked me through the options to finance the treatment that I needed. I never felt pressured. The interaction between Teresa and the Dr were great during my treatment. They work well as a team. They spent the whole time they were working on me talking about their weekends and husbands. I was so busy listening my treatment was finished before I realized. Talk about being put at ease! I would recommend this office to anyone who wants a great dentist. The whole staff is a pleasure.

After years of not wanting to smile, due to all the staining on old fillings and sensitivity, Dr…read more Schneider was able crown my front teeth to give me the smile I have always wanted! I am so grateful that they not only look great now, but I no longer have pain! This was a huge win for me! Thank you so much!!

Going to the dentist gives me tons of anxiety. The new dentist, hygienist and staff were all so…read morewarm and welcoming. It was very calming! I have been going Dr. Tor for a few years now and he was amazing but they recently got a new dentist, who is also quite wonderful. I was happy with my routine service here and plan to be back! My dentist shared all my options for one of my wisdom teeth that is close to touching my nerve but was never forceful or scared me into getting a procedure. I just appreciated that he shared all the information and options available to me without any pressure of committing to a procedure. I will be back again.

Extremely rude and unprofessional office manager. Very curt with responses, unethical, and…read moreunwilling to show any empathy.

Today May 8, 2023 was my first visit to my new dentist and the staff was wonderful. I will…read morecertainly recommend this office. Dr. Eric was very gentle and everyone was very professional Nicole and Allen was very nice The office was very clean and head up to date equipment. I give his office a thumbs up.

Awful place to do business with....I had 2 appointments with these people, they canceled both with…read morethe latter appointment being canceled a day before my flight then stated they called to forewarn....So add a lie on top of the disappointment!!!!

As a clinician, therapist in multiple domains, a natural health practitioner, with several post…read moregraduate degrees; I'm confidant to say that I can discern and evaluate level of care and professional approach and ability to easily determine a practice of any kind. I'm very pleased how Dr. Bacos approaches his treatment and has the most caring and gentle approach; which is a critical aspect when your anxiety prone and have fears and trauma from previous providers of care. I believe he had been the most qualified and caring dentist that I have came across. I was with my adult dentist after my perio-dentist for a good time after a series poor experiences. I have been reviewing and assessing dentist prior to leaving my original dentist, before meeting Dr. Bacos and I'm glad to find a center to meet all my dental needs. All his staff is wonderful and I have been recommending him to all to I know. You will be overly pleased thin him.

Anything and everything tried to do failed spectacularly. I've spent eight years there being…read moretortured and extorted for more money more money more money with zero satisfying results. If you want a dentist for popping in and out for a cleaning or suddenly have a cavity, it would work out better for YOU. If you have serious issues, don't end up like me and have all the teeth yanked out of your mouth for dentures that they charge you $180 to consistently improperly maintaining them. It was so bad, I spent a year not using the new dentures at all because I had spent so much money, I just spent the year without it in my mouth. So, don't let this happen to you. IF YOU HAVE SOMETHING BEYOND THE NORMAL CAVITIES, FILLINGS AND CROWNS - FIND SOMEWHERE ELSE. Enter at your own risk unless you make $200,000 a year or more because they'll take one hell of a chunk of it.

Excellent dental work with quality, professional people who are nice and friendly…read more Dr Worth is the best dentists that I have ever had! He is wonderful. The entire staff is so helpful and kind! I truly love, love, love Tru Family Dental !!!

The Bad: My dental insurance covers 2 standard cleanings per…read moreyear, x-rays, and 50% of covered services. On my first visit with Dr. Sara Helmi they setup my treatment plan which involved first of course taking care of the most pressing but expensive issues, a Crown and a deep cleaning. They grinded down my tooth so it would fit the crown and put on a temp crown while I waited for the real one to be made. They told me my insurance only covers a regular cleaning, so I had to pay the extra for the deep cleaning. I had the deep cleaning part done, but they said it was too late to do the regular cleaning so to setup another appointment. I paid for the deep cleaning and crown, over $800 for my half of the crown and the additional for the deep cleaning which insurance didn't cover. Was told the rest of the cleaning is free, as that is regular cleaning covered by my insurance. The temp crown broke within a week, but no pain so I waited it out. The new crown came in, I went in to have my cleaning and then have that put on. I get my cleaning done, hygienist does a great job. Time for the crown, A new Dentist is there Dr. Jabri. He puts on the new crown. I leave. I was told no charge, which makes sense given insurance covers 2 cleanings a year and this is my first, and I already paid for the crown. New crown wasn't on perfect, had to go back once to have it shaved down, but this isn't a big deal and not his fault at all. However the issue comes in when I start getting billed $87 for the cleaning. I have insurance, it covers 2 cleanings. I call Tru Family and I'm told it must be an insurance thing, they will reprocess. They never follow up. I get another bill, I call again, and they say insurance isn't covering it. (they had already covered half of my crown, so they are accepted I explain). I call my insurance, my insurance says they are accepted for Dr Helmi, but Dr Jabri never did what is necessary to get credentialed with them, so my cleaning isn't covered by them and that the dental office should have informed me prior to providing services. Since they switched Dr's between my temp crown and deep cleaning (without regular cleaning), and my regular cleaning and actual crown, they went from accepting my insurance, to not accepting my insurance in the middle of services being provided, and did not tell me this at any point. Now they expect me to pay for a service they had told me was covered by my insurance on my initial treatment plan and continually are billing me for it, all because they didn't have the time to complete the deep cleaning (which I paid for) on my first visit. The Good: I don't want to complain about the service, the deep cleaning was great, the cleaning itself was great, the Dr's were both kind, and hygienists all seemed nice and qualified, the crown seems to be holding up well. However the business aspect is being handled terribly, I have a right to know before service whether or not I'll have out of pocket expenses and what they'll be. I'm fairly certain this is now Illinois law for that matter. So overall I will not go back, no one wants random bills out of the blue for services that should have been covered when they agreed to have them done.