I am absolutely devastated and furious. I wish I could give negative stars to this negligent establishment.
I entrusted this dry cleaner with my $4,000 wedding dress. Not just an expensive garment, but the most sentimental piece of clothing I will ever own. I dreamed of preserving it beautifully so that one day I could pass it down to my daughter. That dream is gone because of their negligence.
The intricate beading and delicate detailing that made my gown so special was completely destroyed after they cleaned it. This wasn't minor damage, the entire dress was destroyed -- it looks as though it was treated with zero expertise or caution. Anyone with even basic knowledge of bridal fabrics knows how delicate embellishments are. The fact that they ruined them so thoroughly is inexcusable.
When I opened the bag and saw what they had done, I felt sick. Years from now, I had imagined pulling that dress out, showing my daughter, watching her try it on. Instead, I now have a ruined, damaged reminder of what used to be a beautiful heirloom.
And the worst part? Absolutely no accountability - no one at Burke even said a word about it. No apology. No understanding of the emotional weight of what they destroyed.
You can't fix ruined beadwork like that. You can't "restore" the original craftsmanship. And you certainly can't restore the trust or the sentimental value they erased.
If you care about your wedding gown, or any garment with sentimental value, do NOT bring it here. I thought this was a reputable company, but given the severe lack of care and lack of ownership, I caution you in taking your clothing to this awful establishment. They ruined something priceless to me, and I will never get that back. See the pictures for yourself.
Editing to add - I spoke with the manager, Danielle, who was one of the most condescending people I've ever spoken to. She took zero accountability and told me it was my fault I didn't check the dress immediately after they cleaned it. Absolutely heartbreaking and disgusting service. Even if you can't do anything to fix the dress, there is absolutely no need to be so rude. read more