Bad experience will not return. There is a lot of broken items which make you question everything. The soda machine is broken. The cash register is broken. There is no sports on the TV, another bill not to pay. That is what I can see. The took way to long for the evening rush but there were no customers. Food was salty and over cooked. The seating area was dirty. It has gone down hill. I will not return and I expect this place to close soon. read more

Horrible. Where to begin? Note that Savvy Sliders, another burger chain, acquired all BurgerFi restaurants, so a different company now runs them. Ordering with the iPad/Kiosks is painfully slow, and the cashier seems not to know how to use the device. Veggie burgers aren't even listed on the menu board above the front counter, so if you don't remember to inquire, you'll never know that this restaurant offers them. An order of two veggie burgers and one shake took over 35 minutes. Both burgers were barely heated through and raw in the middle, and it seems they were microwaved rather than grilled. When my wife asked the staff where the shake was, because they forgot to give it to us when we went up to pick up the order, after waiting 35 minutes, he said, "Oh yeah, I forgot to make that." Even more annoying, we received the WRONG shake, which we didn't realize until we were too far away to go back. All in all, now that a new company has taken over, it is a shell of its former self. This is NOT the BurgerFi we remember at all. We are sad because there aren't too many places in the area to have a good veggie burger, but they really need to step up their game, train their staff properly, and care about the quality of the food they serve. read more

I really enjoyed the food, got one of their specials while I was there and it was amazing. Had a good atmosphere to go, have some food, and play cards or simply catch up with friends. read more

Ordered from DoorDash and it was the worst order I've ever placed. Paid $35 for a cheeseburger and a bacon cheeseburger, along with fried onion rings. Onion rings were burnt to a crisp, and the burgers were tiny. Had to wait almost an hour for my order to show up. Even the DoorDash driver was angry because he had to wait over 25 minutes for the order to prepared. You certainly don't get what you pay for here. I don't see this place staying open for very long and wouldn't recommend it to anyone. read more

See all

Burgerfi in Sartoga Springs NY at 460 broadway has reopened. The new hand breaded and battered chicken tenders are my new favorite item at burgerfi. read more

BurgerFi - Burgerfi saratoga springs ny has reopened - American Near Me - Saratoga Springs, New York

Counter person attitude, customer wait times. If it is going to take almost an hour to get 3 chicken tenders and fries, then you are doing something very wrong. Lots of room for improvement. read more

Food was alright. The service was really slow. Apparently they ran out of fries? I don't really know how that's possible for a burger restaurant. Not coming here again. read more

This place really delivered on our first visit! The decor is modern industrial, complete with sticky floors, and we were surprised how big the room was. Apparently there a stack of laminated menus in a pocket on the wall to the left before you get to the register, and since this was our first visit, it took us a good few minutes to decide. We got the cheese burger with onions and cry + fry on the side, and the food came out without much delay. First things first though: I'm a sucker for self-service condiments and drink machines, and they had both! The fries were exactly as they should be - hot and crispy on the outside and hotter and tender inside. The ingredients on the burger looked and tasted in good condition, and we devoured everything in no time. What would have made this a 5-star experience is juicier patties, crisp onion rings, and for onion ring batter to not be overcooked so much that it falls onions. We quite liked our first visit and wouldn't mind going back. read more

See all

The food and the service from Chef Akime and Manager Kylie are impeccable! I highly recommend!!! Outstanding place to go!

I ordered two kids hot dog meals. Both hot dogs were disgusting: they were tough and difficult to chew. I then went to eat the french fries that came with them and saw a long hair wrapped around one of the fries (photo attached). This was straight out of the bag it came in (and not the hair is not the color of my hair) so it definitely is not mine. For the amount this cost me ($17) I'd rather get a good meal. It's shameful to charge that much for something inedible. read more

BurgerFi - American Near Me - Saratoga Springs, New York

See all

Waited 40 minutes for dine in just to receive cold food and half our order!! Definitely will not be returning!

This is the most ridiculous wait I have ever encountered at a restaurant. Took over 1 hour to receive two burgers with fries and staff was not available to talk to when order was longer than expected. When I went to ask whether my order had been forgotten it took over 15 minutes to get a hold of staff and get confirmation that the order had been received. Worst customer service I have ever received. read more

Really sad about this experience in Saratoga springs. Just a poorly made two burgers and bottom of the barrel fries. Felt very phoned in tbh and it was worse because we were one of two customers in the actual restaurant. A well made burger is the only recommendation I can make for a burger joint and this was not it. Also, fill the sanitizer. Be a clean place. Stop cutting corners clean wise. read more

I stopped in Saratoga Springs after a long drive and was looking for a take out option but NOT a fast food joint. Burger Fi is an awesome solution. They provide a step up burger and fries/onion rings that you can get as take out. I will recommend to all! Flavors are super. read more

BurgerFi - SWAG (SPICY WAGYU) BURGER and beer batter onion rings to go! YUMM - American Near Me - Saratoga Springs, New York

I feel like I always over order at burgerfi and end up stuffing myself, regretting it, and repeating when I crave burgers again. We came on Labor Day weekend and got two burgers with fries and the loaded fries as well as chicken tenders and a shake... it was all way too much but I enjoyed it. Our server, who also took our order, originally brought us our loaded fries "plus one fry" because that's word for word what we said while ordering, which I thought was pretty funny. Humor is essential in the service industry and during these strange and trying times. The bathrooms were pretty clean too which is always a plus in my book. read more

BurgerFi - Loaded fries - American Near Me - Saratoga Springs, New York

See all

Did you just arrive from out of town? Are you in need of a filling meal, fast? Head over to BurgerFi, where they will serve you a burger and a heap of fries. (And an adult beverage if you are eating in. ) I can highly recommend the Cajun fries. If fast food can be classy, then that's what this is. read more

BurgerFi - BurgerFi paintings - American Near Me - Saratoga Springs, New York

We were looking for a quick bite, and the aromas coming from this restaurant were calling us! You order from the counter, pay and then find your seat. I appreciate that they offer menus with pictures that you can review before you get to the counter. The menu allows both great combos, and the ability to customize your order. And both the fries and onion rings were hand cut. The CEO burger was over the top good! What an amazingly good burger experience. Loved the industrial decor. And the customer service was great. What a great ambassador for the brand! Two minor suggestions for improvement. Turn the music down. Rinse the mop more often - the floor is sticky. read more

BurgerFi - The CEO! - American Near Me - Saratoga Springs, New York

The younger gentleman behind the counter was a real professional! I walked in an he helped me so much. Thanks dude!

Yuck. Everything was yuck. Chili dog was a teaspoon of chili with gloopy cheese. My husbands burger tasted bad. Onion rings were just okay. read more

Really enjoyed the atmosphere at burgerfi. We were here for a brief moment for their famous beef dog. We sat outside at the terrace and did a mini photoshoot for about an hour. It was the perfect spot to chat, take photos, eat and watch the cars drives by. The ambiance was really chill. Pet-friendly sitting outside with their owner, they even offered water bowls right outside for dogs. You can't go wrong eating at burgerfi. It's exactly like shake shack dinning style. read more

Do we really need yet another burger place? ? ? Yes. Yes we do. Excellent, fresh burgers. Especially love their VEGEFI Burger. Now, I'm a meat lover. And if I wouldn't keel-over I'd have steak or burger every night. Enter the VEGEFI Burger. This is as heavy and hunger-busting as a meat hamburger. And even tastier. My 25yr old self would think this sacrilege, and you may as well. But. Try it. It's excellent. read more

With all the sit down restaurants around town, it's nice to have an elevated fast food experience. Enjoyed the healthy & vegetarian options, but not being familiar with the franchise, I was a bit overwhelmed/confused with their a la carte menu. Service was friendly. Prices were elevated. Food was very good. Restaurant was a bit dingy; feeling that it needed a deep clean. Appreciated the covered patio. read more

What a disappointment! This place had such promise. They seem environmentally responsible and the menu selections are excellent. The staff is pleasant. The food was TERRIBLE, with the exception of the maple bacon shake, which was good enough to get them two stars. The chicken sandwich was cooked on the outside but the coating was uncooked inside. The chicken tenders were completely devoid of ANY flavor, the two sauces had the taste of supermarket sauces. The onion rings and fries were passable, but only on a basic level. Sorry, wonted to like this place but it was a near complete waste of money. read more

BurgerFi - Maple Bacon Shake - American Near Me - Saratoga Springs, New York

See all

Burger Fi is simply the best burger in Saratoga NY. Arguably all of the Adirondacks, though i bet some dank burgers are out there. Everything here is perfect, from the branded toasting to the slightly still connected bun to prevent toppings from slopping out. Right now there is the added bonus of a front seat to the culture wars. Nightly gathering of protesters entertain and dazzle the senses while you sit on the seats owned by a perfect fusion of culture...being both veteran owned and sustainable minded. Oh and the kids get real juice in the kid meal not that hi fructose nasty stuff! Get burger fi, get it in the evening for free street side entertainment! read more

BurgerFi - In the distance the culture wars rage while the burger amazes - American Near Me - Saratoga Springs, New York

Just not good. I had the Wagyu burger and my wife had the Wagyu dog. Neither tasted like the Wagyu we've had before. They were tasteless and fatty. The onion rings were just deep-fried, flavorless rings that took a lot of salt and ketchup. Also, they had no zero-calorie soft drinks. Who, in heaven's name doesn't have zero-calorie drinks these days? Diabetics gotta love this.... The staff was rough. One of the cooks kept cursing like a sailor, and loud enough for my family to hear. The restaurant had a stale or unclean odor to it. All in all, not a good experience. read more

Do not eat here. Take your business to a local restaurant nearby. The burgers are overpriced and you will have better luck at McDonald's or Wendy's. Today, my coworkers and I picked up our online orders and when we got back to the office we realized all of our soda drinks were flat. I tried to call the store but there is no way to talk to an actual person. The voicemail box for Kevin the manager is also full. Probably full of other complaints. My coworker went to speak to someone at the store and was told the soda machine doesn't work and there is no way for them to relay this information to anyone placing an online order. Why weren't we informed then of this when we picked up our stuff? Why would you not tell your customers that the soda machine is broken when they ordered a soda? There is also no way to refund or do anything because we placed the orders on the app. This business is ridiculous and should be shut down. Replace this storefront with a local business instead of this corporate crap hole. read more

Great! I loved my food! It was definitely greasy so I couldn't finish it all, however I would love to go back again. It was really busy inside but I got my food within 5 minutes so I was happy! read more

BurgerFi - American Near Me - Saratoga Springs, New York

See all

Disappointed. That's the best word to describe the experience my wife and I had. I came right home to write this review, so you know it's not going to be good. Pro's: burger was tasty and hot beer was cold and filled to the top clean inside we were the only customers workers were friendly Con's: way, way, way overpriced cashier screwed up my burger order and my wife's and almost overcharged us onion rings were ridiculously thick Please see all the pics I posted, including the pic of the receipt for what we paid. So you know, milshakes are 4.67 We will not be back. Smashburgers burgers are better and are more reasonably priced. We were expecting something special and it just didn't happen. Best part of the meal was the Druther's IPA draft I had. read more

See all

Some of the BEST burgers I've had In a long time. I've tried the veggie burger and the chicken burger, and LOVED them both (especially the veggie though!) - super flavorful -super crispy patty - gives you that comfort food feel u may be looking for, BUT is very light and easy to eat. It's NOT one of those burgers where you get it and ur like omg this is gonna be overwhelming, heavy, oily, and fall apart as you eat it. You won't get that "omg I just had so much junk food" feel for sure. - also tried both the regular bun it comes with and the gluten free bun, both were great! Also had the Parmesan fries: - a regular is DEF big enough for like 4 people - crispy - flavorful - loaded well with sauce and Parmesan -- love when restaurants don't skimp out on toppings! Also tried the banana churro milkshake: (I wasn't the biggest fan but I am really picky on desserts anyways-- it wasn't bad) - its BIG and heavy and thick, but if thats how you like milkshakes, you will love it - it is definitely very sweet - has a very milky flavor for sure - comes with an actual churro! Delicious! Cute, clean, refreshing atmosphere, quick service! Overall great! Veggie burger was the best part-- we literally went back there the day after to eat it again. read more

Amelia, i ordered a burger today with NO cheese - i waiting for a burger then when i returned to work, it had cheese melted all over the burger? i will need to replace or my money back. thank you. Saratoga Springs 10/27 read more

This is my new favorite Burger place! The most delicious burger I've had in years! Out of this world Fries and Onion Rings. You can also enjoy a glass of Wine or Beer. Service is outstanding - Leida served us twice and she is terrific. We will definitely recommend BurgerFi to all our friends and family! B Braciak read more

BurgerFi - American Near Me - Saratoga Springs, New York

UPDATE: after back and forth between one patty and two, I've decided I definitely prefer the one-patty cheeseburger for the balance of protein and condiments. And I've found something I DON'T like: chopped onions when you request 'em raw. Let's have some nice slices, BurgerFi. Still 4 stars with props to the solid onion rings and fries. read more

Chaotic service. Reasonable food. Paid, waited 40min and had to leave hungry. Would never go there again.

The CEO is a decent burger. I opted for single patty because two was just too. Didn't travel fabulously the three blocks back to my hotel - loose wrapped and it steamed a bit. Not pretty but pretty tasty. I will try again and choose to eat in. read more

BurgerFi - Single patty reality. Obviously needs glamor lighting. - American Near Me - Saratoga Springs, New York

See all

Available real estate on Broadway in Saratoga Springs is a rarity, and likely only available at a premium. Thus it is not surprising that this BurgerFi is in a narrow, deep storefront, unlike its more open airy-spaced sister in Latham that was part of new construction. With that said, we were lucky enough to score a parking spot on Broadway only a half block away. The burger gods must have been looking out for us. Consistent with the Latham location, the fries are crispy on the outside and soft on the inside with nice flavor. My wife and I shared a Large order ($4.37) which was quite plentiful. A reasonable list of draft beers allowed us to have pints ($5.97) of Sam Adams Octoberfest and Saratoga Death Wish IPA. We were not fans this year of Sam's Octoberfest. I went with the standard Double Bacon Cheese Burger ($8.77) while my wife chose the Green version of a Double Cheese Burger ($7.47). Per usual, they don't ask you how you want your burger cooked, and both had only the faintest bit of pink color in the center of the patty. My "Double" not only had 2 patties, but 2 slices of American cheese, and 2 layers of thick and crisp bacon strips. My wife's "Green" version had lettuce leafs wrapped around her 2 patties with American cheese in place of the standard bun. It was a bit messy to eat, but she handled it. We added lettuce and tomato to both our burgers at no additional cost. Between the two locations, I've now been to BurgerFi three times. The best part about going to this national chain is that you can get decent draft beer with very good fries. Otherwise, the burgers are about average. But there are still many other options in Saratoga that are more likely to be our choice, especially for just a burger and beer. read more

See all

I had a quick lunch here yesterday. I've been curious about BurgerFi since it had been lingering as an empty store on Broadway...and then it finally opened after track season was over. It's a nice space with an appropriately limited menu: Burgers, fries, onion rings, hot dogs. Various toppings, sauces, buns...etc...are available with said options. I had the veggie burger (with the bun....it's also offered without the bun with lettuce as the wrap option...which cuts off about 200 calories). Yes - calories are listed clearly on the menu. The veggie burger was quite good and I shared a large order of fries...I really liked the fries (unfortunately). They were not quite hot enough but the quality was really good. My companion had the cheeseburger and said it was fine. FYI - a single burger is available if you're going for something like the cheeseburger; by default it comes with 2 thinner patties. There are bottled drink options, one of those high-tech soda mixing machines and even some draught beers available. Too bad it was a work day...a nice pour would have been lovely. Overall this review is truly 3.5 stars...the food is fine and made to order. It took about 10 minutes and everything was warm-ish (should have been hotter). The bathroom floor was super slippery (yes...it was raining outside but just pointing that out). The additional .5 goes to the adorable, friendly dude that was behind the counter. A smile goes a long way and he was terrific. read more

See all

It's obvious that this place just opened because everything is super clean, which gave a great impression upon walking in. I will say that their wood floors, which look slippery to begin with, are an accident waiting to happen on a day like today when it is raining heavily. It's only a matter of time before someone busts their ass. I was hoping for a turkey burger but they don't have those on the menu, so I hedged my bets and went with their veggie burger despite the clerk's best attempts to get me to order the "conflicted burger" which is a combo of beef and veggie after I told her twice I don't like beef. I also opted for salt and vinegar fries and a side of bbq sauce. I was pleasantly surprised that the veggie burger had a good taste but it needs some sort of binding agent because it is too soft and when you bite into it, the whole thing falls apart. My veggie burger was hot but my fries were limp and lukewarm. There was no vinegar taste but plenty of salt. Yuck. I usually scarf down fries and am looking to eat someone else's but I didn't even finish these. And their bbq sauce tastes heavily of mustard. read more

BurgerFi - veggie burger and fries - American Near Me - Saratoga Springs, New York

The service was excellent. We had 2 dogs with us so we needed to sit on the patio. The staff was very accommodating. They let us push 2 tables together on the patio so we could sit together. The food was very good! No complaints! They also have complimentary dog bones! read more

BurgerFi - Fried Chicken Sandwich - American Near Me - Saratoga Springs, New York

The pluses - location on Broadway Saratoga Springs , outdoor seating on a slant . The minuses For the money there are WAY! Better options I've eaten at Burger Fi a dozen times it's ok that's all . My Friend and I arrived today as the first customers right at 11am the floors were greasy and slippery and the bathrooms were dirty . My order went in easy a nice lady took my order all good my friend not so easy had to get his re ordered as it came out wrong . They are trying but need help ! Elevation Burger is A Better Burger for the Buck in Latham, NY read more

BurgerFi - American Near Me - Saratoga Springs, New York

Food and service were great! Sean and Becca had my meal ready and waiting for me in recored time! The CEO burger is great & if your into ice cream treat yourself to the frozen custard! read more